3Com Traffix Transcend Traffix Manager User Manual page 117

Table 17 Diagnosing Reporting Problems
Problem
Raw report fails when
running ad hoc or
scheduled reports.
HTML output fails even
though raw data is
generated successfully.
When viewing reports,
message Browser
launched is displayed
but browser does not
appear.
Viewing reports takes
very long time or never
completes.
Web browser cannot
find HTML file for
report.
(continued)
Cause Solution
Database directory is
full (raw report data is
stored in the
database).
HTML output directory For information on why it failed, select the HTML entry and click
is not writable. Report Info....
Check that the HTML directory specified in the Traffix Control
Panel has correct permissions.
Note that the Traffix Control Panel can only be run directly on the
server.
HTML directory has Check the disk space available and allocate more space if
insufficient space. required.
On non-Windows If Browser is not in your path message is displayed:
platforms, the cause is
likely to be that your
path does not contain
a browser.
On Windows
platforms, the cause is
likely to be that HTML
file types are not set
up properly. Refer to
your Windows
documentation.
If you selected a raw Schedule HTML output to happen following raw data generation.
data entry for which
no HTML report exists,
Traffix Manager must
create HTML output
before displaying it in
a browser.
There is a backlog of Check the Report Manager to see which report is currently
reports requiring running. See
output to be page
generated.
HTML files were Always delete HTML output from the Report Manager. Do not
moved or deleted move or delete reports outside Traffix Manager if you want to
outside Traffix view them using Traffix Manager.
Manager, so your
If you inadvertently move or delete HTML output and you still
Web browser cannot
have the raw report data, delete the HTML entry and use Output
locate files.
Now... to regenerate it.
Increase the disk space available to the database.
Delete unused raw report data to reduce the database space
used for storing this report data.
Exit the Traffix Manager client.
Update path to include Browser.
Restart Traffix Manager client.
"Monitoring Report Generation and Output"
96.
Troubleshooting Reports 117
on