Related Manuals for Gigaset Gigaset 3010
Summary of Contents for Gigaset Gigaset 3010
- Page 1 Information and Communication Products Service Manual Gigaset 3010 base station, Gigaset 3000 Classic handset, Gigaset 3000 Comfort handset Level 2.5 Confidential ICM D CC ST J. Junggebauer Version 2.0 12/00...
-
Page 2: Table Of Contents
IGASET 6.8.1 Exploded view ..........................30 6.8.2 Disassembling ..........................31 6.8.3 Assembling .............................31 6.8.4 Board Layout Gigaset 3010 (German version)................32 6.8.5 Course of repair ..........................33 6.8.6 Charging problems ........................34 6.8.7 Base station faulty due to lightning stroke ..................35 Confidential ICM D CC ST J. -
Page 3: Additional Features And Differences To Gigaset 2000
Information and Communication Products 2 Additional features and differences to Gigaset 2000 3000 Classic: Improved user interface by soft-keys Improved standby time up to: 100 h (NiCd) 220 h (NiMh 1500 mAh) Improved time for phone in use up to: 10 h (NiCd) 20 h (NiMh 1500 mAh) Call by call support... -
Page 4: Procedures
Information and Communication Products 3 Procedures This chapter shows the hidden service procedures for Gigaset 3000 Classic, 3000 Comfort and 3010 base station. Note: The service procedures are confidential. 3.1 Service procedures for Gigaset 3000 Classic Note: Press On-hook-key after every procedure. PIN-Reset to factory default (0000): 1, #, OK, , R, #, R, OK, 0, OK... -
Page 5: Service Procedures For Gigaset 3000 Comfort
Information and Communication Products 3.2 Service procedures for Gigaset 3000 Comfort Reset PIN and reset to factory defaults: select “Settings“, o.k. select “Security“, o.k. Enter “ R * # R “ as PIN number, Displaytest, Software-Version, Speechpath test and Metering mode: press 1, 4 and 7 simultaneously and keep pressed switch on and keep pressed until Handset... -
Page 6: Service Procedures For Gigaset 3010 Base Station
Information and Communication Products 3.3 Service procedures for Gigaset 3010 base station Note: Press On-hook-key after every procedure. System-PIN-Reset to factory default (0000): 4, #, OK, , R, #, R, OK, 8, #, 9, Reset to factory defaults (if unknown System-PIN, first System-PIN-Reset): This is no service-procedure (see user manual). - Page 7 Information and Communication Products The following 18 digit numbers are valid for SW-Version 01.015 – 01.019. First enter this procedure (3 dashes must be visible in the display): 4, #, OK, , R, #, R, OK, 18-digit no. , OK After entering the number don’t forget to confirm with o.k.
-
Page 8: Info Sticker
S36 means Swap component 852 means Gigaset family S1301 means 3010 family (S910 for 900; S911 for 1010) The following 2 characters indicate the country. B1 means Siemens (Germany (Classic handset also other countries)). C1 Austria C4 Australia ..The following character shows you the variant. -
Page 9: Fault Codes
Information and Communication Products 5 Fault codes Code Symptom Cause No key function N 10 Not soldered No ringing function N 11 Cold soldered Charging problems Electric fault Display problems N 13 Mechanic fault Breaking off calls N 17 Missing component Poor call quality (humming, noises) N 34 Dirty component D 11... -
Page 10: Fault Diagnosis And Elimination
Information and Communication Products 6 Fault diagnosis and elimination There are different faults that could appear. Not all incoming components or systems have to be faulty. The customer could have problems with the operation of the phone or could have placed it close to a device (PC...) that affects it. So you won’t identify a fault. - Page 11 Information and Communication Products The mobile unit is now set to factory defaults (if PIN not =0000, first reset PIN). Register mobile unit at base station: Press paging key on base station and hold down until beep starts. INT, , 1 (for base 1), System-Code (default: 0000), OK Wait until display shows you the free internal numbers.
-
Page 12: Recognition Of Typical Customer Problems
Information and Communication Products 6.2 Recognition of typical customer problems This chapter shows the incoming department which fault code refers to which problem and which component is faulty. Some problems concerning the mobile unit (not possible to switch on; not possible to register;... - Page 13 Information and Communication Products Problem 4: The customer can’t call or/ and can’t be called (no ringing). His mobile unit seems to work properly. When he presses the paging key there is no beep audible. Check the AC-adapter first. Fault code: D 1 (no key function), D44 (AC-Adapter faulty) or D 11 (if only no outgoing call possible and AC-Adapter ok) Faulty component: AC-adapter or base station Problem 5:...
- Page 14 Information and Communication Products There can be various possibilties. Example: The customer claims that he can’t set up an outgoing call or the ringing volume is too low. Check the programmed procedures (see chapter Procedures). Fault code: D 28 (diverse procedures programmed wrong) Faulty component: Mobile unit or base station Problem 10: The customer claims that the connection breaks off if he tries to go away from the...
- Page 15 Information and Communication Products 3000 Classic: In standby, just pressSET, INT Now you see the numbers of basestations the handset is registered on. 3000 Comfort: Press menu and select base settings. If there is no tick on any base station the handset is not registered. The mobile unit has no connection or has lost the connection to the base station.
-
Page 16: Check Of Complete System With Fault Description Of Customer
Information and Communication Products 6.3 Check of complete system with fault description of customer Try to reconstruct the fault using the description of the customer. Check the batteries and the AC-adapter. Find out whether the customer has programmed something wrong by checking the procedures concerned. - Page 17 Information and Communication Products Opening-tool Gigaset 3000 (modified pliers) with Battery-dummy: Confidential ICM D CC ST J. Junggebauer Version 2.0 12/00...
-
Page 18: Exploded View
Information and Communication Products 6.7.1 Exploded view Lower case shell Info sticker Contact spring Board Charger Contact spring Earphone/ Contact spring spring contact board Keypad Upper case shell Confidential ICM D CC ST J. Junggebauer Version 2.0 12/00... -
Page 19: Disassembling
Information and Communication Products 6.7.2 Disassembling ESD regulations have to be followed ! Needed material: Opening-tool Gigaset 3000 and battery dummy Gigaset 3000 Insert battery dummy first to prevent that charger contact springs bend while dismantling. Insert opening tool in belt clip hole and press pliers together until snap hooks open. - Page 20 Information and Communication Products Insert pliers between the case shells near the display and press pliers together until remaining snap hooks open. Hold the handset with the other hand as described in the picture and press case shells slightly together. Make sure that the battery dummy is still in the battery compartment.
-
Page 21: Assembling
Information and Communication Products Use pliers to take out the charger contact springs. Take out the board. Disassembling of Display 3000 Classic (to change the cover): Cut the 2 studs that fix the display foil on the board and remove them carefully. Use tweezers to snap the 2 hooks on the top open. -
Page 22: Board Layout Gigaset 3000 Classic
Information and Communication Products 6.7.4 Board Layout Gigaset 3000 Classic Confidential ICM D CC ST J. Junggebauer Version 2.0 12/00... -
Page 23: Board Layout Gigaset 3000 Comfort
Information and Communication Products 6.7.5 Board Layout Gigaset 3000 Comfort Confidential ICM D CC ST J. Junggebauer Version 2.0 12/00... -
Page 24: Course Of Repair
Information and Communication Products 6.7.6 Course of repair Handset remains registered Reset SET, 1, 8, OK, 0, 0, 0, 0, OK, 0, OK Incoming test device works device o. k. properly Use opening tool Open device D 43 Damage due Scrap device white/ green depositions on soldering points often under display to humidity... -
Page 25: Mobile Unit Faulty Due To Humidity
Information and Communication Products 6.7.7 Mobile unit faulty due to humidity Pictures: Gigaset 1000S, 2000S and 2000C Note: Most humidity damages on the front side are beside the microphone, under the keypad (bottom portion) and regarding The Comfort handset under the display (lift it up). -
Page 26: No Function
Information and Communication Products 6.7.8 No function Fault code: D 26 Affected unit: Gigaset 3000 Classic/ Comfort Components: Fuse F2 (Classic)/ F1 (Comfort) (1A) Needed equipment: Multimeter Soldering iron Working material: Desolder wick Solder Diagnosis: Check the fuse with a multimeter. Repair by component exchange: If the fuse is faulty desolder it and clean solder pads with desoldering wick afterwards. -
Page 27: Charging Problems
Information and Communication Products 6.7.9 Charging problems Fault code: D 3 Affected unit: Gigaset 3010 base station Components: charger contact springs charging joints/ pads Needed equipment: Soldering iron Glass fibre pen Working material: Desolder wick Solder Diagnosis: The battery segment on the handset display doesn’t start blinking when charging. -
Page 28: Slr (Microphone-Path Faulty)
Information and Communication Products 6.7.10 SLR (microphone-path faulty) Fault code: D 19 Affected unit: Gigaset 3000 Classic/ Comfort Components: Microphone Needed equipment: Soldering iron Working material: Desolder wick Solder Diagnosis: The diaphragm of the microphone is affected by humidity or nicotine with increasing age or the microphone could be electrically faulty. -
Page 29: Rlr (Earphone-Path Faulty)
Information and Communication Products 6.7.11 RLR (earphone-path faulty) Fault code: D 20 Affected unit: Gigaset 3000 Classic/ Comfort Components: Earphone Needed equipment: Multimeter Working material: none Diagnosis: The diaphragm of the earphone could be affected by deposits with increasing age. There will be a higher attenuation when measuring RLR (receiving loudness rating). -
Page 30: Repair Of Basestation Gigaset 3010
Information and Communication Products 6.8 Repair of basestation Gigaset 3010 6.8.1 Exploded view Screws Lower case shell Antenna Board Paging button Charger contact springs Upper case shell Confidential ICM D CC ST J. Junggebauer Version 2.0 12/00... -
Page 31: Disassembling
Information and Communication Products 6.8.2 Disassembling ESD regulations have to be followed ! Needed material: suitable screw driver with cross recess Unscrew the 4 screws on the lower case shell. There is a snap hook near the antenna. So start lifting the case shell on the opposite side until the hook snaps open. -
Page 32: Board Layout Gigaset 3010 (German Version)
Information and Communication Products 6.8.4 Board Layout Gigaset 3010 (German version) Confidential ICM D CC ST J. Junggebauer Version 2.0 12/00... -
Page 33: Course Of Repair
Information and Communication Products 6.8.5 Course of repair Reset Only for SWAP Press paging key on base station and hold down. Plug in AC- adapter. Hold key for appr. 25 s. Release paging key. The base station is now set to factory defaults (PIN = 0000). Incoming test device works device o. -
Page 34: Charging Problems
Information and Communication Products 6.8.6 Charging problems Fault code: D 3 Affected unit: Gigaset 3010 base station Components: charger contact springs charging joints/ pads Needed equipment: Soldering iron Glass fibre pen Working material: Desolder wick Solder Diagnosis: The battery segment on the handset display doesn’t start blinking when charging. -
Page 35: Base Station Faulty Due To Lightning Stroke
Information and Communication Products 6.8.7 Base station faulty due to lightning stroke The pictures are taken from a Gigaset 2010 base station. Inspect the board with your eyes. The components on the photos have been damaged by lightning stroke. See photos in document „humidity & Lightning“. Confidential ICM D CC ST J.