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Section 5
Troubleshooting
This section provides troubleshooting guidelines. If problems are still occurring after performing
the diagnostics, call Seaside Communications: 539-6250
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Remote control not responding
No sound from the TV
Not receiving a cable signal
No Video on TV
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Check for an obstruction between the remote control and the
DCT5100.
Aim the remote control directly at the DCT5100, not the TV or VCR.
Press and release operation keys one at a time, firmly and
deliberately.
Try changing channels using the buttons on the front panel.
Check the batteries in the remote control and install new batteries if
needed.
Press
on the remote control to restore sound.
MUTE
Check that you have the correct cables for the audio ports.
Verify that the TV set is tuned to the output channel 3 or 4 of the
DCT5100.
Check that you have selected the correct video output mode. The
default mode is standard video available on RF, S-Video and
Baseband.
If you are using component video outputs, you must set the video
output to the correct format (1080i, 720p, 480p or Native). When
component outputs are selected, the other outputs will not pass
video.
DCT5100 Installation Manual
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