Diagnosing Problems; Hdd Diagnostic Program - Lenovo ThinkPad R61 Service And Troubleshooting Manual

How can I contact the Customer Support Center?
Where can I find warranty information?
How can I install a new operating system?

Diagnosing problems

If you have a problem with your computer, you can test it by using
PC-Doctor
1. Click Start.
2. Move the pointer to All Programs (in Windows 2000 for some models,
3. Click PC-Doctor.
For more information about PC-Doctor for Windows, see the Help for the
program.
When preparing to contact the Customer Support Center, be sure to print the
test log so that you can rapidly provide information to the help technician.

HDD diagnostic program

If your hard disk drive is not operating properly, you may be able to find the
problem by running the HDD diagnostic program in the BIOS Setup Utility.
To start the diagnostic program, do as follows:
1. If the diskette drive is connected to the computer, remove any diskette
2. Turn on the computer.
See Chapter 6, "Getting help and service," on page 45 of this Guide.
For the phone numbers of the Customer Support Center nearest to
you, see "Worldwide telephone list" on page 47.
See the separate Safety and Warranty Guide for detailed warranty
information. For the warranty applicable to your computer, including
the warranty period and type of warranty service, see Appendix A,
"Warranty information," on page 53.
See "Advanced configuration" in Access Help.
®
for Windows. To run PC-Doctor for Windows, do as follows:
Programs) and then to PC-Doctor for Windows.
Attention
Running any tests can take up to several minutes or longer. Make sure
you have time to run the entire test; do not interrupt the test while it is
running.
from the diskette drive, and then turn off the computer.
Solving computer problems
Chapter 3. Solving computer problems
11