Service And Care; Care And Cleaning; Factory Service; Non-Warranty Repairs - Cary Audio Design SA-500.1 Owner's Manual

SERVICE AND CARE

CARE AND CLEANING

Unplug the unit from the wall outlet. Clean the cabinet housing and front panel of the
SA-500.1 with a soft cloth and a glass cleaner (such as Windex). Removing the cover
during cleaning is not advised. The frequency of cleaning will vary based on the
cleanliness of the environment and the number of hours the SA-500.1 is operated.

FACTORY SERVICE

Careful consideration has been given to the design of your SA-500.1 to keep maintenance
problems to a minimum. Any problems or requests for service should be referred to our
Customer Service Department at 919.355.0010. Do not return the SA-500.1 to the factory
without a return authorization number (RA) from the Customer Service Department.
Refer to the next section for details about returning equipment to Cary Audio Design.
Should the unit be lost or damaged in shipment, Cary Audio Design will assume no
responsibility if the shipping company refuses to pay for damage due to your improper
packing or lack of insurance. Please use the original shipping carton for shipping the
player.

NON-WARRANTY REPAIRS

Cary Audio Design will provide repair service for its products charging on a time and
expense basis. Please call Cary Audio Design at 919.355.0010 for more information
about out-of-warranty service and repair fees.

SHIPPING INSTRUCTIONS

In the event that the owner needs to return the unit to Cary Audio Design for service or
repair of a possible defect, he must follow the following steps:
1. Contact Cary Audio Design at 919.355.0010 to obtain a Return Authorization
(RA) number prior to shipping; include this number with the package.
2. Submit a copy of the original sales receipt; blank receipts will not validate the
limited warranty for service by Cary Audio Design. The original sales receipt
must contain the following information:
 the authorized Cary Audio Design dealer's name
 the date of purchase
 the unit's sales price
 the buyer's name and address
3. Describe in detail the problem.
4. Note the unit's model number and serial number.
5. Ship or deliver:
 With all freight and insurance charges prepaid and in its original packing
container or equivalent, ship the component to:
 Cary Audio Design - 1020 Goodworth Drive, Apex, NC 27539
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