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18
Elite 23 Product Manual, Rev. A
Predictive failures
S.M.A.R.T. signals predictive failures when the drive is performing unacceptably for a period of time. The firm-
ware keeps a running count of the number of times the error rate for each attribute is unacceptable. To accom-
plish this, a counter is incremented whenever the error rate is unacceptable and decremented (not to exceed
zero) whenever the error rate is acceptable. Should the counter continually be incremented such that it reaches
the predictive threshold, a predictive failure is signaled. This counter is referred to as the Failure History
Counter. There is a separate Failure History Counter for each attribute.
5.2.7
Product warranty
Beginning on the date of shipment to customer and continuing for a period of 5 years, Seagate warrants that
each product (including components and subassemblies) or spare part that fails to function properly under nor-
mal use due to defect in materials on workmanship or due to nonconformance to the applicable specifications
will be repaired or replaced, at Seagate's option and at no charge to customer, if returned by customer at cus-
tomer's expense to Seagate's designated facility in accordance with Seagate's Warranty Procedure. Seagate
will pay for transporting the repair or replacement item to customer. For more detailed warranty information,
refer to the Standard Terms and Conditions of Purchase for Seagate products.
Shipping
When transporting or shipping a drive, a Seagate approved container must be used. Keep your original box.
They are easily identified by the Seagate Approved Package label. Shipping a drive in a non-approved con-
tainer voids the drive warranty.
Seagate repair centers may refuse receipt of components improperly packaged or obviously damaged in tran-
sit. Contact your Authorized Seagate Distributor to purchase additional boxes. Seagate recommends shipping
by an air-ride carrier experienced in handling computer equipment.
Product repair and return information
Seagate customer service centers are the only facilities authorized to service Seagate drives. Seagate does
not sanction any third-party repair facilities. Any unauthorized repair or tampering with the factory-seal voids
the warranty.
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