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2.13
Product warranty
Beginning on the date of shipment to the customer and continuing for the period specified in the purchase contract,
Seagate warrants that each product (including components and subassemblies) that fails to function properly under normal
use due to defect in materials or workmanship or due to nonconformance to the applicable specifications will be repaired or
replaced, at Seagate's option and at no charge to the customer, if returned by customer at customer's expense to
Seagate's designated facility in accordance with Seagate's warranty procedure. Seagate will pay for transporting the repair
or replacement item to the customer. For more detailed warranty information, refer to the standard terms and conditions of
purchase for Seagate products on the purchase documentation.
The remaining warranty for a particular drive can be determined by calling Seagate Customer Service at 1-800-468-3472.
Users can also determine remaining warranty using the Seagate web site (www.seagate.com). The drive serial number is
required to determine remaining warranty information.
2.13.1
Shipping
When transporting or shipping a drive, use only a Seagate-approved container. Keep the original box. Seagate approved
containers are easily identified by the Seagate Approved Package label. Shipping a drive in a non-approved container
voids the drive warranty.
Seagate repair centers may refuse receipt of components improperly packaged or obviously damaged in transit. Contact
the authorized Seagate distributor to purchase additional boxes. Seagate recommends shipping by an air-ride carrier
experienced in handling computer equipment.
2.13.2
Storage
Maximum storage periods are 180 days within original unopened Seagate shipping package or 60 days unpackaged within
the defined non-operating limits (refer to environmental section in this manual). Storage can be extended to 1 year
packaged or unpackaged under optimal environmental conditions (25°C, <40% relative humidity non-condensing, and non-
corrosive environment). During any storage period the drive non-operational temperature, humidity, wet bulb, atmospheric
conditions, shock, vibration, magnetic and electrical field specifications should be followed.
2.13.3
Product repair and return information
Seagate customer service centers are the only facilities authorized to service Seagate drives. Seagate does not sanction
any third-party repair facilities. Any unauthorized repair or tampering with the factory seal voids the warranty.
Seagate Exos X24 SATA Product Manual, Rev. A (Draft 1)
Drive specifications
26
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