Page 1 Maintenance and Service Guide HP Compaq nc6220 and nc6230 Notebook PC Document Part Number: 371035-002 October 2005 This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts;...
Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Page 3: Table Of Contents
Obtaining the Support Software CD ... . . 3–3 Software Updates and the HP Web Site ..3–3 Maintenance and Service Guide...
Page 4 Contents 3.2 System Recovery......3–6 Safeguarding Your Data ..... . 3–7 Using Altiris Local Recovery .
Page 5 Contents 6 Removal and Replacement Procedures 6.1 Serial Number ......6–2 6.2 Disassembly Sequence Chart .
Page 6: Specifications
Contents 7 Specifications A Connector Pin Assignments B Power Cord Set Requirements Screw Listing D Display Component Recycling Index Maintenance and Service Guide...
Page 7: Product Description
Product Description The HP Compaq nc6220 and nc6230 Notebook PCs offer advanced modularity, Intel® Pentium® M and Celeron® M processors, and extensive multimedia support. HP Compaq nc6220 and nc6230 Notebook PCs Maintenance and Service Guide 1–1...
Page 8: Features
Product Description 1.1 Features ■ The following processors are available, varying by computer model: ❏ Intel Pentium M 770 (2.13-GHz) ❏ Intel Pentium M 760 (2.00-GHz) ❏ Intel Pentium M 750 (1.86-GHz) ❏ Intel Pentium M 740 (1.73-GHz) ❏ Intel Pentium M 730 (1.60-GHz) ❏...
Page 9 ■ Support for one Type I or Type II PC Card slot, with support for both 32-bit (CardBus) and 16-bit PC Cards, varying by computer model ■ External 65-watt AC adapter with 3-wire power cord, varying by computer model ■ 6-cell Li-Ion battery pack ■...
Page 10: Resetting The Computer
Product Description 1.2 Resetting the Computer If the computer you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS: 1. Prepare the computer for disassembly (refer to “Preparing the Computer for Disassembly,” information).
Page 11: Power Management
1.3 Power Management The computer comes with power management features that extend battery operating time and conserve power. The computer supports the following power management features: ■ Standby ■ Hibernation ■ Setting customization by the user ■ Hotkeys for setting the level of performance ■...
Page 12: External Components
Product Description 1.4 External Components The external components on the front of the computer are shown below and described in Table 1-1. Front Components Item Component Wireless light Power light 1–6 Table 1-1 Front Components Function On: an integrated wireless device has been turned on.
Page 13 Front Components (Continued) Item Component Battery light Integrated Drive Electronics (IDE) drive light Display release latch Infrared port Speakers (2) Maintenance and Service Guide Table 1-1 Function Amber: A battery pack is charging. Green: A battery pack is close to full charge capacity.
Page 14 Product Description The external components on the right side of the computer are shown below and described in Table 1-2. Right-Side Components 1–8 Maintenance and Service Guide...
Page 15: Right-Side Components
Item Component Audio-out (headphone) jack Internal microphone Audio-in (microphone) jack USB ports (2) MultiBay II Serial port Maintenance and Service Guide Table 1-2 Right-Side Components Function Produces system sound when connected to optional powered stereo speakers, headphones, headset, or television audio. Records sound.
Page 16: Left-Side Components
Product Description The external components on the left side of the computer are shown below and described in Table 1-3. Left-Side Components Item Component Security cable slot RJ-45 (network) jack RJ-11 (modem) jack 1–10 Table 1-3 Left-Side Components Function Attaches an optional security cable to the computer.
Page 17 Left-Side Components (Continued) Item Component Vent USB port PC Card slot PC Card eject button Smart card reader SD Memory Card slot Maintenance and Service Guide Table 1-3 Function Enables airflow to cool internal components. Ä To prevent overheating, do not obstruct vents.
Page 18 Product Description The external components on the rear panel of the computer are shown below and described in Table 1-4. Rear Panel Components 1–12 Maintenance and Service Guide...
Page 19: Rear Panel Components
Item Component External monitor port Power connector S-Video-out jack Maintenance and Service Guide Table 1-4 Rear Panel Components Function Connects an optional external monitor or overhead projector. Connects an AC adapter or an optional automobile or aircraft adapter. Is a 7-pin, dual-purpose jack. It connects an optional S-Video device such as a television, VCR, camcorder, overhead projector, or video capture card...
Page 20 Product Description The standard keyboard components of the computer are shown below and described in Table 1-5. Standard Keyboard Components 1–14 Maintenance and Service Guide...
Page 21 Standard Keyboard Components Item Component f1 to f12 keys (12) caps lock key fn key Windows logo key Windows applications key Arrow keys Embedded numeric keypad num lock key Maintenance and Service Guide Table 1-5 Function Execute frequently used system functions when pressed in combination with the fn key.
Page 22 Product Description The computer top components are shown below and described in Table 1-6. Top Components, Part 1 1–16 Maintenance and Service Guide...
Page 23 Item Component Power light Power button Info Center button Display switch Wireless button Wireless light Presentation mode button Caps lock light Num lock light Volume mute button Maintenance and Service Guide Table 1-6 Top Components, Part 1 Function On: The computer is on. When the computer is: ■...
Page 24 Product Description The computer top components are continued below and described in Table 1-7. Top Components, Part 2 1–18 Maintenance and Service Guide...
Page 25 Item Component Volume down button Volume up button Pointing stick Left/right pointing stick buttons TouchPad scroll zone Left/right TouchPad buttons TouchPad Maintenance and Service Guide Table 1-7 Top Components, Part 2 Function Decreases computer sound. Increases computer sound. Moves the pointer and selects or activates items on the screen.
Page 26 Product Description The external components on the bottom of the computer are shown below and described in Table 1-8. Bottom Components 1–20 Maintenance and Service Guide...
Page 27: Bottom Components
Item Component Primary battery bay Primary battery locking latch Travel battery connector Expansion memory module compartment Hard drive bay Docking connector Primary battery release latch Vents (3) Maintenance and Service Guide Table 1-8 Bottom Components Function Holds the primary battery pack. Secures the primary battery pack into the battery bay.
Page 28: Design Overview
Product Description 1.5 Design Overview This section presents a design overview of key parts and features of the computer. Refer to to identify replacement parts, and Replacement Procedures,” The system board provides the following device connections: ■ Memory module ■ Mini PCI communications devices ■...
Page 29: Troubleshooting
Å WARNING: Only authorized technicians trained by HP should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly-/module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board.
Page 30: Selecting From The Main Menu
Troubleshooting 2. Select the Main, Security, Advanced, or Tools menu. 3. To close Computer Setup and restart the computer: ❏ Select Exit > Exit Saving Changes, and then press - or - ❏ Select Exit > Exit Discarding Changes, and then press - or - ❏...
Page 31: Selecting From The Security Menu
Selecting from the Security Menu Select Administrator Password Power-on Password DriveLock Passwords Password Options ✎ Password options can be selected only when a power-on password has been set. Device Security *Not applicable to SuperDisk LS-120 drives. Maintenance and Service Guide Table 2-2 Security Menu To Do This...
Page 32: Selecting From The Advanced Menu
Troubleshooting Selecting from the Advanced Menu Select Language Boot Order Accessibility Options Video Memory Selecting from the Tools Menu Select Hard Drive Self Test 2–4 Table 2-3 Advanced Menu To Do This Change the Computer Setup language. Enable/disable MultiBoot, which sets a startup sequence that can include most bootable devices and media in the system.
Page 33: Troubleshooting Flowcharts
2.2 Troubleshooting Flowcharts Troubleshooting Flowcharts Overview Flowchart Description “Flowchart 2.1—Initial Troubleshooting” “Flowchart 2.2—No Power, Part 1” “Flowchart 2.3—No Power, Part 2” “Flowchart 2.4—No Power, Part 3” “Flowchart 2.5—No Power, Part 4” “Flowchart 2.6—No Video, Part 1” “Flowchart 2.7—No Video, Part 2” “Flowchart 2.8—Nonfunctioning Docking Device (if applicable)”...
Page 34 Troubleshooting Troubleshooting Flowcharts Overview (Continued) Flowchart Description 2.14 “Flowchart 2.14—No OS Loading, Optical Drive” 2.15 “Flowchart 2.15—No Audio, Part 1” 2.16 “Flowchart 2.16—No Audio, Part 2” 2.17 “Flowchart 2.17—Nonfunctioning Device” 2.18 “Flowchart 2.18—Nonfunctioning Keyboard” 2.19 “Flowchart 2.19—Nonfunctioning Pointing Device” 2.20 “Flowchart 2.20—No Network/Modem Connection”...
Page 35: Flowchart 2.1—Initial Troubleshooting
Flowchart 2.1—Initial Troubleshooting Begin troubleshooting. Is there power? Beeps, LEDs, or error messages? Is there video? (no boot) Is the OS loading? Is there sound? Maintenance and Service Guide Go to “Flowchart 2.2—No Power, Part 1.” Check LED board, speaker connections.
Page 36: Flowchart 2.2—No Power, Part
Troubleshooting Flowchart 2.2—No Power, Part 1 No power (power LED is off). Remove from docking device (if applicable). Power up on battery power? Power up on AC power? Power up in docking device? 1. Reseat the power cables in the docking device and at the AC outlet.
Page 37: Flowchart 2.3—No Power, Part
Flowchart 2.3—No Power, Part 2 Continued from “Flowchart 2.2—No Power, Part 1.” Visually check for debris in battery socket and clean if necessary. Power on? Check battery by recharging it, moving it to another computer, or replacing it. Power on? Done Maintenance and Service Guide Done...
Page 38: Flowchart 2.4—No Power, Part
Troubleshooting Flowchart 2.4—No Power, Part 3 Continued from “Flowchart 2.3—No Power, Part 2.” Plug directly into AC outlet. Power LED Reseat AC adapter in computer and at power source. Power on? Power outlet active? Replace power cord. Power on? 2–10 Done Done Internal or...
Page 39: Flowchart 2.5—No Power, Part
Flowchart 2.5—No Power, Part 4 Continued from “Flowchart 2.4—No Power, Part 3.” Open computer. Loose or damaged parts? Close computer and retest. Power on? Done Maintenance and Service Guide Reseat loose components and boards and replace damaged items. Replace the following items (if applicable). Check computer operation after each replacement: 1.
Page 40: Flowchart 2.6—No Video, Part
Troubleshooting Flowchart 2.6—No Video, Part 1 No video. Docking Device Stand-alone or docking device? Stand-alone Internal or external display*? Internal External Adjust brightness. Video OK? Replace the following one at a time. Test after each replacement. Check for bent pins on cable. Video OK? Done 2–12...
Page 41: Flowchart 2.7—No Video, Part
Flowchart 2.7—No Video, Part 2 Continued from “Flowchart 2.6—No Video, Part 1.” Remove computer from dock- ing device, if connected. Adjust display brightness. Video OK? Check that computer is properly seated in docking device, for bent pins on cable, and for monitor connection.
Page 42 Troubleshooting Flowchart 2.8—Nonfunctioning Docking Device (if applicable) Nonfunctioning docking device. Reseat power cord in docking device and power outlet. Check voltage setting on docking device. Reset monitor cable connector at docking device. Docking device operating? Remove computer, reseat all internal parts, and replace any damaged items in docking device.
Page 43: Flowchart 2.9—No Operating System (Os) Loading
Flowchart 2.9—No Operating System (OS) Loading No OS loading.* Reseat power cord in docking device and power outlet. *NOTE: Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins. Maintenance and Service Guide No OS loading from hard drive, go to “Flowchart 2.10—No OS Loading, Hard Drive, Part 1.”...
Page 44 Troubleshooting Flowchart 2.10—No OS Loading, Hard Drive, Part 1 OS not loading from hard drive. Nonsystem disk message? Reseat external hard drive. OS loading? Boot from Check the Setup utility for correct booting order. Boot from hard drive? Done 2–16 Go to “Flowchart 2.11—No OS Load-...
Page 45 Flowchart 2.11—No OS Loading, Hard Drive, Part 2 Continued from “Flowchart 2.10—No OS Loading, Hard Drive, Part 1.” 1. Replace Disc or diskette in 2. Replace system drive? Remove disc or diskette and reboot. Boot from hard drive? Boot 2.13—No OS from diskette Loading, Dis- drive?
Page 46 Troubleshooting Flowchart 2.12—No OS Loading, Hard Drive, Part 3 Continued from “Flowchart 2.11—No OS Load- ing, Hard Drive, Part 2.” System files on hard drive? Virus hard drive? Run SCANDISK and check for bad sectors. Can bad sectors be fixed? Fix bad sectors.
Page 47: Flowchart 2.13—No Os Loading, Diskette Drive
Flowchart 2.13—No OS Loading, Diskette Drive OS not loading from diskette drive. Nonsystem disk message? Boot from another device? Diskette drive enabled in the Setup utility? Is diskette drive boot order cor- rect? Change boot priority using the Setup utility. Maintenance and Service Guide Reseat diskette drive.
Page 48 Troubleshooting Flowchart 2.14—No OS Loading, Optical Drive No OS loading from CD-ROM or DVD-ROM drive. Boots from CD or DVD? Reseat drive. 2–20 Disc in drive? Install bootable disc. bootable disc. Done Boots from CD or DVD? Booting from another 2.17—Nonfunction- device? Reset the computer.
Page 49 Flowchart 2.15—No Audio, Part 1 No audio. Computer in docking device (if applicable)? Go to “Flowchart 2.16—No Audio, Part 2.” 2.17—Nonfunctioning Maintenance and Service Guide Turn up audio internally or externally. Undock Go to “Flowchart Device.” Troubleshooting Audio? Internal “Flowchart audio? 2.16—No Audio, Replace...
Page 50 Troubleshooting Flowchart 2.16—No Audio, Part 2 Continued from “Flowchart 2.15—No Audio, Part 1.” Audio driver in OS configured? Correct drivers for application? Connect to external speaker. Audio? 2–22 Reload audio drivers. Load drivers and set configuration in OS. Replace audio board and speaker connections...
Page 51 Flowchart 2.17—Nonfunctioning Device Clear CMOS. Reattach device. Close computer, plug in power, and reboot. Device boots properly? Done Maintenance and Service Guide Nonfunctioning device. Reseat device. Unplug the nonfunctioning device from the computer and inspect cables and plugs for bent or broken pins or other damage.
Page 52 Troubleshooting Flowchart 2.18—Nonfunctioning Keyboard Keyboard not operating prop- erly. Connect computer to good external key- board. External device works? Reseat internal key- board connector (if applicable). Keyboard operating properly Done 2–24 Replace system board. Replace internal keyboard or cable. Keyboard operating properly Replace...
Page 53 Flowchart 2.19—Nonfunctioning Pointing Device Pointing device not operating properly. Connect computer to good external pointing device. External device works? Reseat internal pointing device connector (if applicable). Pointing device operating properly Done Maintenance and Service Guide Replace system board. Replace internal pointing device or cable.
Page 54 Troubleshooting Flowchart 2.20—No Network/Modem Connection No network or modem connec- tion. Network or modem jack or have jack acti- active? Digital line? NIC/modem drivers and recon- configured in OS? Disconnect all power from the computer and open. Reseat NIC/modem (if applicable). 2–26 Replace jack vated.
Page 55: Software Update And Recovery
2. Access the updates through the HP Web site by visiting http://www.hp.com (purchased separately). For information about obtaining the Support Software CD, refer to Software CD.”...
Page 56: Accessing Computer Information
Software Update and Recovery Accessing Computer Information Before you access the updates for your computer, collect the following information: ■ The product category is Notebook. ■ The product family name and series number are printed on the display bezel. ■ Model information is provided on the serial number label on the bottom of the computer.
Page 57: Obtaining The Support Software Cd
CD, visit the HP Web site at Software Updates and the HP Web Site Most software on the HP Web site is packaged in compressed files called SoftPaqs. Some ROM updates may be packaged in compressed files called ROMPaqs.
Page 58 Software Update and Recovery To download a ROM update: 1. Access the page on the HP Web site that provides software for your computer: ❏ Select Start > Help and Support, and then click a software update link. – or –...
Page 59: Downloading Other Software
Downloading Other Software To download and install software other than a ROM update: 1. Access the page on the HP Web site that provides software for your computer: ❏ Select Start > Help and Support, and then click a software update link.
Page 60: System Recovery
Software Update and Recovery 2. Follow the instructions on the screen to find the software you want to update. 3. At the download area, select the software you want and follow the download instructions on the Web page. ✎ Make a note of the path to the location on your hard drive to which the ROM package will be downloaded.
Page 61: Safeguarding Your Data
To restore one of the listed snapshots, drag the snapshot file to the appropriate location on your hard drive. For more information on configuring and using Altiris Local Recovery, visit the HP Web site at or open the software and click Help on the menu bar. Maintenance and Service Guide Software Update and Recovery http://www.hp.com/go/easydeploy...
Page 62: Using System Restore Points
Software Update and Recovery Using System Restore Points System Restore is a Windows operating system feature that allows you to reverse undesirable changes to your computer by restoring the computer to an earlier state, called a restore point. A restore point is a “snapshot” of your software, drivers, and operating system files at a particular time.
Page 63: Reinstalling Applications
Restoring to a Restore Point To restore the computer to a previous date and time when it was functioning optimally: 1. Select Start > Help and Support. 2. Click System Restore. The System Restore window opens. 3. Click Restore my computer to an earlier time, and then click Next.
Page 64: Repairing The Operating System
Software Update and Recovery Reinstalling Applications from the Hard Drive To reinstall a preloaded application or utility from your hard drive: 1. Select Start > All Programs > Software Setup, and then follow the instructions on the screen. 2. When you are prompted to select the software you want to reinstall, select or clear the appropriate check boxes.
Page 65 1. Connect the computer to external power through the AC adapter and turn on the computer. 2. Immediately insert the Operating System disc into the computer. 3. Press and hold the power button for at least 5 seconds to turn off the computer.
Page 66: Reinstalling The Operating System
Software Update and Recovery Reinstalling the Operating System Ä CAUTION: To protect your personal data and the software installed on the computer, back up your data before reinstalling the operating system. See the Windows online Help utility to learn more about backing up your files.
Page 67 4. Press the power button again to turn on the computer. 5. When prompted, press any key to start from the disc. After a few minutes, you may need to select your language, and then the Setup Wizard opens. 6. Press enter A licensing agreement page is displayed.
Page 68: Reinstalling Device Drivers And Other Software
Software Update and Recovery Reinstalling Device Drivers and Other Software After the operating system installation process is complete, you must reinstall drivers. To reinstall drivers, use the Recovery disc included with the computer: 1. While running Windows, insert the Recovery disc into the optical drive.
Page 69: Illustrated Parts Catalog
Illustrated Parts Catalog This chapter provides an illustrated parts breakdown and a reference for spare part numbers. 4.1 Serial Number Location When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer. Serial Number Location Maintenance and Service Guide 4–1...
Page 70: Computer Major Components
Illustrated Parts Catalog 4.2 Computer Major Components Computer Major Components 4–2 Maintenance and Service Guide...
Page 71 Spare Parts: Computer Major Components Item Description Display assemblies (include wireless antenna transceivers and cables) 14.1-inch, SXGA, TFT 14.1-inch, XGA, TFT Switch cover TPM security module LED board (includes LED board cable) Keyboards Belgium Brazil Czech Republic Denmark France French Canada Germany Greece Hungary...
Page 72 Illustrated Parts Catalog Computer Major Components 4–4 Maintenance and Service Guide...
Page 73 Spare Parts: Computer Major Components (Continued) Item Description Heat sink (includes thermal paste) Processors (include thermal paste) Intel Pentium M 770 (2.13-GHz) Intel Pentium M 760 (2.00-GHz) Intel Pentium M 750 (1.86-GHz) Intel Pentium M 740 (1.73-GHz) Intel Pentium M 730 (1.60-GHz) Intel Celeron M 730 (1.5-GHz) TouchPad (includes TouchPad cable) Top cover...
Page 74 Illustrated Parts Catalog Computer Major Components 4–6 Maintenance and Service Guide...
Page 75 Spare Parts: Computer Major Components (Continued) Item Description Mini PCI communications modules 802.11b/g combination WLAN module, for use internationally 802.11b/g combination WLAN module, for use Japan 802.11b/g combination WLAN module, for use in the United States 802.11a/b/g combination WLAN module, for use in Europe, Middle East, Africa 802.11a/b/g combination WLAN Mini PCI communications module for use Japan...
Page 76 Illustrated Parts Catalog Computer Major Components 4–8 Maintenance and Service Guide...
Page 77 Spare Parts: Computer Major Components (Continued) Item Description Miscellaneous Plastics Kit Includes: PC Card slot space saver Speaker RTC battery Memory module compartment cover (includes 1 captive screw) Hard drive cover (includes 2 captive screws) Not illustrated: Computer feet Base enclosure screw caps Display bezel rubber caps MultiBay II space saver System boards (include RJ-11 connector and cable)
Page 78 Illustrated Parts Catalog Computer Major Components 4–10 Maintenance and Service Guide...
Page 79 Spare Parts: Computer Major Components (Continued) Item Description Bluetooth wireless module (includes Bluetooth module cable) Audio boards (include audio board cables) For use with system boards with discrete video memory For use with system boards with UMA video memory Battery packs 6-cell, 4.8-AHr 6-cell, 4.8-AHr 8-cell, travel battery...
Page 80: Miscellaneous Plastics Kit
Illustrated Parts Catalog 4.3 Miscellaneous Plastics Kit 4–12 Maintenance and Service Guide...
Page 81: Spare Part Information
Item Description Miscellaneous Plastics Kit, includes: PC Card slot space saver Speakers RTC battery Hard drive cover (includes 2 captive screws) Memory module compartment cover (includes 1 captive screw) Notebook feet (4) Base enclosure rubber screw caps (2) MultiBay II space saver Not illustrated: Display bezel rubber caps Maintenance and Service Guide Table 4-2...
Page 82: Miscellaneous Cable Kit
Illustrated Parts Catalog 4.4 Miscellaneous Cable Kit 4–14 Maintenance and Service Guide...
Page 83 Description Item Miscellaneous Cable Kit, includes: LED board cable Bluetooth module cable RJ-11 connector module with cable Audio board cables (two, one for use on models with system boards with discrete video memory, one for use on models with system boards with UMA video memory) TouchPad cable Serial connector module cable...
Page 84: Mass Storage Devices
Illustrated Parts Catalog 4.5 Mass Storage Devices Item Description Hard drives (include frame and connector) 7200-rpm 60-GB Optical drives (include bezel) 8X Max DVD-ROM drive DVD+RW/R and CD-RW Combo Drive DVD/CD-RW Combo Drive 4–16 Table 4-4 Mass Storage Devices Spare Part Information 5400-rpm 380950-001 80-GB...
Page 85: Miscellaneous (Not Illustrated)
4.6 Miscellaneous (Not Illustrated) Miscellaneous (Not Illustrated) Description Adjustable Notebook Stand HP Advanced Docking Stand HP Docking Stand Docking Stand Miscellaneous Plastics Kit Carrying cases Nylon top load Nylon entry level External MultiBay II External MultiBay II USB cable and stand External MultiBay II power cable USB 1.1 diskette drive...
Page 86 Illustrated Parts Catalog Miscellaneous (Not Illustrated) Spare Part Information (Continued) Description Power supplies 65 watt AC adapter 65 watt, slim profile AC adapter Power cords For use in: Australia and New Zealand Belgium, Europe, Finland, France, Germany, Greece, the Netherlands, Norway, Portugal, Spain, and Sweden Brazil Canada, French Canada, Latin America, Taiwan, Thailand, and the United States...
Page 87 Miscellaneous (Not Illustrated) Spare Part Information (Continued) Description Screw Kit (includes the following screws; refer to Appendix C, “Screw Listing,” for more information on specifications and usage ■ Hex socket HM5.0×11.0 screw lock ■ Phillips PM2.5×13.0 spring-loaded screw ■ Phillips PM2.5×4.0 screw ■...
Page 88: Sequential Part Number Listing
Illustrated Parts Catalog 4.7 Sequential Part Number Listing Sequential Part Number Listing Spare Part Number Description 239704-001 65-watt AC adapter 246959-001 Power cord for use in Canada, French Canada, Latin America, Taiwan, Thailand, and the United States 246959-011 Power cord for use in Australia and New Zealand 246959-021 Power cord for use in Belgium, Europe, Finland, France, Germany, Greece, the Netherlands, Norway, Portugal, Spain,...
Page 89 Sequential Part Number Listing (Continued) Spare Part Number Description 325815-002 Nylon top load carrying case 359118-001 USB 1.1 diskette drive 367456-001 8-cell, travel battery pack 367457-001 6-cell, 4.8-AHr battery pack 367871-001 Bluetooth wireless module (includes Bluetooth board cable) 372420-001 Adjustable Notebook Stand 372772-001 6-cell, 4.8-AHr battery pack 373032-001...
Page 90 Japan 373901-001 802.11a/b/g High Band combination WLAN module 374803-001 HP Docking Station 374804-001 HP Advanced Docking Station 375557-001 DVD+RW/R and CD-RW Combo Drive MultiBay II device 378188-001 Keyboard for use in the United States 378188-021 Keyboard for use internationally...
Page 91 Sequential Part Number Listing (Continued) Spare Part Number Description 378188-081 Keyboard for use in Denmark 378188-091 Keyboard for use in Norway 378188-101 Keyboard for use in Sweden 378188-111 Keyboard for use in Switzerland 378188-121 Keyboard for use in French Canada 378188-131 Keyboard for use in Portugal 378188-141...
Page 92 Illustrated Parts Catalog Sequential Part Number Listing (Continued) Spare Part Number Description 378188-A41 Keyboard for use in Belgium 378188-AB1 Keyboard for use in Taiwan 378188-AD1 Keyboard for use in Korea 378188-BA1 Keyboard for use in Slovenia 378188-BB1 Keyboard for use in Israel 378188-DD1 Keyboard for use in Iceland 378227-001...
Page 93 Sequential Part Number Listing (Continued) Spare Part Number Description 379797-001 Base enclosure 379798-001 TouchPad (includes TouchPad cable) 379799-001 Heat sink (includes thermal paste) 379801-001 Intel Celeron M 730 (1.5-GHz) processor (includes thermal paste) 379802-001 Intel Pentium M 730 (1.60-GHz) processor (includes thermal paste) 379803-001 Intel Pentium M 740 (1.73-GHz) processor (includes...
Page 94 Illustrated Parts Catalog Sequential Part Number Listing (Continued) Spare Part Number Description 379811-001 Audio for use with system boards with UMA video memory board (includes audio board cable) 379812-001 Miscellaneous Plastics Kit 379813-001 Screw Kit 380045-001 Docking Stand Miscellaneous Plastics Kit 380774-001 Modem board 380950-001...
Page 95: Removal And Replacement Preliminaries
Removal and Replacement This chapter provides essential information for proper and safe removal and replacement service. 5.1 Tools Required You will need the following tools to complete the removal and replacement procedures: ■ Magnetic screwdriver ■ Phillips P0 screwdriver ■ Torx T8 screwdriver ■...
Page 96: Service Considerations
Removal and Replacement Preliminaries 5.2 Service Considerations The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures. ✎ As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.
Page 97: Preventing Damage To Removable Drives
5.3 Preventing Damage to Removable Drives Removable drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a removable drive, or loss of information, observe the following precautions: ■ Before removing or inserting a hard drive, shut down the computer.
Page 98: Preventing Electrostatic Damage
Removal and Replacement Preliminaries 5.4 Preventing Electrostatic Damage Many electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions.
Page 99: Packaging And Transporting Precautions
5.5 Packaging and Transporting Precautions Use the following grounding precautions when packaging and transporting equipment: ■ To avoid hand contact, transport products in static-safe containers, such as tubes, bags, or boxes. ■ Protect all electrostatic-sensitive parts and assemblies with conductive or approved containers or packaging. ■...
Page 100: Workstation Precautions
Removal and Replacement Preliminaries 5.6 Workstation Precautions Use the following grounding precautions at workstations: ■ Cover the workstation with approved static-shielding material (refer to ■ Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ■...
Page 101: Grounding Equipment And Methods
5.7 Grounding Equipment and Methods Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ■ When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords.
Page 102: Typical Electrostatic Voltage Levels
Removal and Replacement Preliminaries Table 5-1 shows how humidity affects the electrostatic voltage levels generated by different activities. Typical Electrostatic Voltage Levels Event Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPS from plastic tube Removing DIPS from vinyl tray Removing DIPS from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box...
Page 103: Removal And Replacement Procedures
Removal and Replacement This chapter provides removal and replacement procedures. There are 56 screws and screw locks, in 12 different sizes, that may need to be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement.
Page 104: Serial Number
Removal and Replacement Procedures 6.1 Serial Number Report the computer serial number to HP when requesting information or ordering spare parts. The serial number is located on the bottom of the computer. Serial Number Location 6–2 Maintenance and Service Guide...
Page 105: Disassembly Sequence Chart
6.2 Disassembly Sequence Chart Use the chart below to determine the section number to be referenced when removing computer components. Disassembly Sequence Chart Section Description Preparing the Computer for Disassembly Battery pack Hard Drive Computer Feet Bluetooth Board MultiBay II Device External Memory Module Keyboard 5.10...
Page 106 Removal and Replacement Procedures Disassembly Sequence Chart (Continued) Section Description 5.15 Processor 5.16 Modem Board 5.17 Internal Memory Module 5.18 TouchPad 5.19 Mini PCI Communications Module Å To prevent an unresponsive system and the display of a warning message, install only a Mini PCI device authorized for use in your computer by the governmental agency that regulates wireless devices in your country.
Page 107: Preparing The Computer For Disassembly
6.3 Preparing the Computer for Disassembly Before you begin any removal or installation procedures: 1. Shut down the computer. If you are unsure whether the computer is off or in hibernation, turn the computer on, and then shut it down through the operating system. 2.
Page 108 Removal and Replacement Procedures 4. Remove the battery pack by following these steps: a. Turn the computer upside down with the rear panel toward you. b. Slide and hold the battery pack lock latch 1 to the right. c. Slide the battery pack release latch 2 to the right. (The battery pack disengages from the computer.) d.
Page 109: Hard Drive
6.4 Hard Drive Hard Drive Spare Part Number Information 7200-rpm 60-GB 1. Prepare the computer for disassembly (refer to 2. Position the computer with the right side toward you. Maintenance and Service Guide Removal and Replacement Procedures 5400-rpm 380950-001 80-GB 60-GB 40-GB 379810-001...
Page 110 Removal and Replacement Procedures 3. Loosen the two PM1.5×4.0 screws 1 that secure the hard drive cover to the computer. 4. Lift the right side of the hard drive cover 2 and swing it to the left. 5. Remove the hard drive cover. ✎...
Page 111 a. Loosen the PM2.5×13.0 spring-loaded hard drive retention screw 1. b. Grasp the mylar tab on the right side of the hard drive and slide the hard drive 2 to the left to disconnect it from the system board. c. Remove the hard drive 3 from the hard drive bay. Removing the Hard Drive Maintenance and Service Guide Removal and Replacement Procedures...
Page 112 Removal and Replacement Procedures d. Remove the four PM2.5×4.0 screws 1 and the two PM1.5×4.0 screws 2 that secure the hard drive frame to the hard drive. e. Lift the frame 3 straight up to remove if from the hard drive.
Page 113: Computer Feet
Removal and Replacement Procedures 6.5 Computer Feet The computer feet are adhesive-backed rubber pads. The feet are included in the Miscellaneous Plastics Kit, spare part number 379812-001. Replacing the Notebook Feet Maintenance and Service Guide 6–11...
Page 114: Bluetooth Board
Removal and Replacement Procedures 6.6 Bluetooth Board Bluetooth Board Spare Part Number Information Bluetooth wireless board (includes Bluetooth board cable) 1. Prepare the computer for disassembly (refer to 2. Position the computer with the front panel toward you. 3. Slide the Bluetooth board 1 out of the clip in the hard drive compartment.
Page 115: Multibay Ii Device
6.7 MultiBay II Device MultiBay II Device Spare Part Number Information 8X Max DVD-ROM drive DVD+RW/R and CD-RW Combo Drive DVD/CD-RW Combo Drive 1. Prepare the computer for disassembly 2. Position the computer with the right side toward you. 3. If it is installed, remove the PM2.0×5.0 security screw 1 that secures the MultiBay II device to the computer.
Page 116: External Memory Module
Removal and Replacement Procedures 6.8 External Memory Module Memory Module Spare Part Number Information 1024 MB 512 MB 256 MB 1. Prepare the computer for disassembly (refer to 2. Position the computer with the front panel toward you. 3. Loosen the PM1.5×4.0 screw 1 that secures the memory module compartment cover to the computer.
Page 117 6. Spread the retaining tabs 1 on each side of the memory module socket to release the memory module. (The side of the memory module opposite the socket rises away from the computer.) 7. Slide the memory module 2 away from the socket at an angle.
Page 118: Keyboard
Removal and Replacement Procedures 6.9 Keyboard Keyboard Spare Part Number Information Belgium Brazil Czech Republic Denmark France French Canada Germany Greece Hungary Iceland International Israel Italy Japan Korea 1. Prepare the computer for disassembly 2. Turn the computer upside down with the front panel toward you.
Page 119 Removal and Replacement Procedures 3. Remove the three T8M2.0×8.0 screws that secure the keyboard to the computer. Removing the Keyboard Screws Maintenance and Service Guide 6–17...
Page 120 Removal and Replacement Procedures 4. Turn the computer display-side up with the front panel toward you. 5. Open the computer as far as possible. 6. Slide the four keyboard retention tabs 1 forward. The tabs are located between the keys, between the keys.
Page 121 8. Release the zero insertion force (ZIF) connector 1 to which the keyboard cable is connected and disconnect the keyboard cable 2 from the system board. 9. Release the ZIF connector 3 to which the pointing stick cable is connected and disconnect the pointing stick cable 4 from the system board.
Page 122: Switch Cover
Removal and Replacement Procedures 6.10 Switch Cover Switch Cover Spare Part Number Information Switch cover 1. Prepare the computer for disassembly 2. Release the keyboard 3. Lift up the left and right hinge cover sections 1 of the switch cover to detach the cover from the computer. 4.
Page 123 5. Disconnect the LED board cable from the system board. Disconnecting the LED Board Cable 6. Remove the switch cover. Reverse the above procedure to install the switch cover. Maintenance and Service Guide Removal and Replacement Procedures 6–21...
Page 124: Led Board
Removal and Replacement Procedures 6.11 LED Board LED Board Spare Part Number Information LED board (includes LED board cable) 1. Prepare the computer for disassembly 2. Remove the keyboard 3. Remove the switch cover 4. Turn the switch cover upside down. 5.
Page 125: Tpm Security Module
6.12 TPM Security Module TPM Security Module Spare Part Number Information TPM security module 1. Prepare the computer for disassembly 2. Remove the keyboard 3. Remove the switch cover 4. Remove the PM1.5×3.0 screw 1 that secures the TPM security module to the computer. 5.
Page 126: Fan
Removal and Replacement Procedures 6.13 Fan Fan Spare Part Number Information 1. Prepare the computer for disassembly 2. Release the keyboard 3. Disconnect the fan cable 1 from the system board. 4. Loosen the two PM2.0×7.0 screws 2 that secure the fan to the computer.
Page 127: Heat Sink
Removal and Replacement Procedures 6.14 Heat Sink Heat Sink Spare Part Number Information Heat sink (includes thermal paste) 379799-001 1. Prepare the computer for disassembly (Section 6.3). 2. Release the keyboard (Section 6.9). 3. Remove the fan (Section 6.13). 4. Loosen the four PM2.0×8.0 shoulder screws that secure the heat sink to the computer.
Page 128 Removal and Replacement Procedures 5. Lift the right side of the heat sink 1 to disengage it from the processor. 6. Slide the heat sink 2 up and to the right to remove it. ✎ Due to the adhesive quality of the thermal paste located between the heat sink and processor, it may be necessary to move the heat sink from side to side to detach the heat sink from the processor.
Page 129 Removal and Replacement Procedures ✎ The thermal paste should be thoroughly cleaned from the surfaces of the heat sink 1 and processor 2 each time the heat sink is removed. Thermal paste is included with all heat sink and processor spare part kits. Replacing the Thermal Paste Reverse the above procedure to install the heat sink.
Page 130: Processor
Removal and Replacement Procedures 6.15 Processor Processor Spare Part Number Information Processors (include thermal paste) Intel Pentium M 770 (2.13-GHz) Intel Pentium M 760 (2.00-GHz) Intel Pentium M 750 (1.86-GHz) Intel Pentium M 740 (1.73-GHz) Intel Pentium M 730 (1.60-GHz) Intel Celeron-M 730 (1.5-GHz) 1.
Page 131 5. Use a flat-blade screwdriver to turn the processor locking screw 1 one-quarter turn counterclockwise until you hear a click. 6. Lift the processor 2 straight up and remove it. ✎ The gold triangle 3 on the processor should be aligned in the rear right corner when you install the processor.
Page 132: Modem Board
Removal and Replacement Procedures 6.16 Modem Board Modem Board Spare Part Number Information Modem board 1. Prepare the computer for disassembly 2. Release the keyboard 3. Remove the two PM2.0×3.0 screws 1 that secure the modem board to the computer. 4.
Page 133: Internal Memory Module
6.17 Internal Memory Module Memory Module Spare Part Number Information 1024 MB 512 MB 256 MB 1. Prepare the computer for disassembly 2. Release the keyboard Maintenance and Service Guide Removal and Replacement Procedures (Section (Section 6.9). 373121-001 373120-001 373119-001 6.3).
Page 134 Removal and Replacement Procedures 3. Spread the retaining tabs 1 on each side of the memory module socket to release the memory module. (The side of the memory module opposite the socket rises away from the computer.) 4. Slide the memory module 2 away from the socket at an angle.
Page 135: Touchpad
6.18 TouchPad TouchPad Spare Part Number Information TouchPad (includes TouchPad cable) 1. Prepare the computer for disassembly 2. Remove the keyboard 3. Press down on the section of the top cover 1 to the left of the metal tab next to the TouchPad . 4.
Page 136 Removal and Replacement Procedures 5. Swing the TouchPad 1 up and to the left until it rests on the palm rest. 6. Disconnect the TouchPad cable 2 from the system board. Removing the TouchPad 7. Remove the TouchPad. Reverse the above procedure to install the TouchPad. 6–34 Maintenance and Service Guide...
Page 137: Mini Pci Communications Module
6.19 Mini PCI Communications Module Mini PCI Communications Module Spare Part Number Information 802.11b/g combination WLAN module, for use internationally 802.11b/g combination WLAN module, for use Japan 802.11b/g combination WLAN module, for use in the United States 802.11a/b/g combination WLAN module, for use in Europe, Middle East, and Africa 802.11a/b/g combination WLAN Mini PCI communications module for use Japan...
Page 138 Removal and Replacement Procedures 4. Disconnect the auxiliary and main antenna cables 1 from the Mini PCI communications module. ✎ Make note of which antenna cable is attached to which antenna clip on the Mini PCI communications module before disconnecting the cables. 5.
Page 139: Display Assembly
6.20 Display Assembly Display Assembly Spare Part Number Information 14.1-inch, SXGA, TFT 14.1-inch, XGA, TFT 1. Prepare the computer for disassembly and remove the following components: a. Keyboard b. Switch cover c. TouchPad Maintenance and Service Guide Removal and Replacement Procedures (Section 6.9) (Section...
Page 140 Removal and Replacement Procedures 2. Disconnect the wireless antenna cables 1 from the Mini PCI communications module. 3. Remove the wireless antenna cables from the Mini PCI compartment and the top cover clips 2 and 3. 4. Disconnect the display cable 4 from the system board. 5.
Page 141 6. Position the computer with the rear panel toward you. 7. Remove the four T8M2.0×8.0 screws 1 that secure the display assembly to the computer. 8. Lift the display assembly straight up and remove it 2. Removing the Display Assembly Reverse the above procedure to install the display assembly.
Page 142: Top Cover
Removal and Replacement Procedures 6.21 Top Cover Top Cover Spare Part Number Information Top cover 1. Prepare the computer for disassembly and remove the following components: a. Hard drive b. Keyboard c. Switch cover d. TouchPad e. Display assembly 6–40 (Section 6.4) (Section...
Page 143 2. Turn the computer upside down with the front panel toward you. 3. Remove the following: 1 Two rubber screw covers ✎ The rubber screw covers are included in the Miscellaneous Plastics Kit, spare part number 379812-001. 2 Ten T8M2.0×8.0 screws 3 Two PM2.0×3.0 screws in the hard drive bay Removing the Top Cover Screws, Part 1 Maintenance and Service Guide...
Page 144 Removal and Replacement Procedures 4. Turn the computer right-side up with the front panel toward you. 5. Disconnect the Bluetooth board cable 1 from the system board. 6. Remove the two PM2.0×4.0 screws 2 that secure the top cover to the computer. Removing the Top Cover Screws, Part 2 6–42 Maintenance and Service Guide...
Page 145 7. Lift the rear edge of the top cover 1 until it disengages from the left and right sides of the base enclosure. 8. Lift the top cover 2 straight up and remove it. Releasing the Top Cover Reverse the above procedure to install the top cover. Maintenance and Service Guide Removal and Replacement Procedures 6–43...
Page 146: Serial Connector Module
Removal and Replacement Procedures 6.22 Serial Connector Module Serial Connector Module Spare Part Number Information Serial connector module (includes serial connector module cable) 1. Prepare the computer for disassembly and remove the following components: a. Hard drive b. Keyboard c. Switch cover d.
Page 147 2. Position the computer with the right side toward you. 3. Disconnect the serial connector module cable 1 from the system board. 4. Remove the two HM5.0×11.0 screw locks 2 that secure the serial connector module to the base enclosure. 5.
Page 148: Audio Board
Removal and Replacement Procedures 6.23 Audio Board Audio Board Spare Part Number Information For use with system boards with discrete video memory For use with system boards with UMA video memory 1. Prepare the computer for disassembly and remove the following components: a.
Page 149 Removal and Replacement Procedures 2. Disconnect the audio board cable from the system board. Disconnecting the Audio Board Cable Maintenance and Service Guide 6–47...
Page 150 Removal and Replacement Procedures 3. Flex the right side of the base enclosure 1 outward until the USB connectors 2 and audio connectors 3 are clear of the openings in the base enclosure. Releasing the Audio Board 6–48 Maintenance and Service Guide...
Page 151 Removal and Replacement Procedures 4. Lift the right side of the audio board 1, and then lift the board 2 out of the base enclosure. Removing the Audio Board Reverse the above procedure to install the audio board. Maintenance and Service Guide 6–49...
Page 152: System Board
Removal and Replacement Procedures 6.24 System Board System Board Spare Part Number Information Includes 64 MB of discrete video memory Includes 32 MB of discrete video memory Includes UMA video memory ✎ When replacing the system board, ensure that the following components are removed from the defective system board and installed on the replacement system board: ■...
Page 153 2. Disconnect the speaker cable from the system board 1. 3. Remove the speaker 2. ✎ The speaker is included in the Miscellaneous Plastics Kit, spare part number 379812-001. Removing the Speaker Maintenance and Service Guide Removal and Replacement Procedures 6–51...
Page 154 Removal and Replacement Procedures 4. Position the computer with the left side toward you. 5. Disconnect the RJ-11 cable 1 from the system board. 6. Remove the RJ-11 connector 2 from the clip in the base enclosure. ✎ The RJ-11 connector and cable is included in the Miscellaneous Cables Kit, spare part number 389013-001.
Page 155 7. Disconnect the RTC battery cable 1 from the system board. 8. Remove the RTC battery 2 from the clip in the top cover. ✎ The RTC battery is included in the Miscellaneous Plastics Kit, spare part number 379812-001. Removing the RTC Battery 9.
Page 156 Removal and Replacement Procedures 10. Remove the two HM5.0×11.0 screw locks on each side of the external monitor connector. Removing the System Board Screw Locks 6–54 Maintenance and Service Guide...
Page 157 11. Position the computer with the front toward you. 12. Disconnect the following cables from the system board: 1 Audio board cables 2 Serial connector cable 3 RTC battery cable 13. Remove the four T8M2.0×8.0 screws 4 that secure the system board to the base enclosure.
Page 158 Removal and Replacement Procedures 14. Lift the front edge of the system board 1 until the right/rear corner is clear of the MultiBay II device shield 2. 15. Slide the system board 3 forward and remove it. Removing the System Board Screws and Screw Locks Reverse the above procedures to install the system board.
Page 159 This chapter provides physical and performance specifications. Dimensions Height (varies from front rear) Width Depth Weight Notebook with 14.1-inch display, MultiBay II device, and 6-cell battery pack Input Power Operating voltage Operating current Temperature Operating (not writing to optical disc) Operating (writing to optical disc) Nonoperating Maintenance and Service Guide...
Page 160 Specifications Relative humidity (noncondensing) Operating Nonoperating Maximum altitude (unpressurized) Operating (14.7 to 10.1 psia) Nonoperating (14.7 to 4.4 psia) Shock Operating Nonoperating Random Vibration Operating Nonoperating ✎ Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 7–2 Table 7-1 Computer (Continued)
Page 161 14.1-inch, SXGA, TFT Display Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle Maintenance and Service Guide Table 7-2 28.5 cm 21.3 cm 35.8 cm Up to 16.8 million 200:1 180 nits typical7 0.197 ×...
Page 162 Specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle 7–4 Table 7-3 14.1-inch, XGA, TFT Display 28.5 cm 21.3 cm 35.8 cm Up to 16.8 million 250:1 180 nits typical 0.279 ×...
Page 163: Hard Drives
Dimensions Height Width Weight Interface type Transfer rate Synchronous (maximum) Security Seek times (typical read, including setting) Single track Average Maximum † Logical blocks Disk rotational speed Operating temperature ✎ Certain restrictions and exclusions apply. Consult Customer Care for details. *1 GB = 1 billion bytes when referring to hard drive storage capacity.
Page 164 Specifications Primary 6-cell, Li-Ion Battery Pack Dimensions Height Width Depth Weight Energy Voltage Amp-hour capacity Watt-hour capacity Temperature Operating Nonoperating 7–6 Table 7-5 2.00 cm 9.40 cm 13.40 cm 0.34 kg 11.1 V 4.4 Ah 48 Wh 5°C to 45°C 0°C to 60°C Maintenance and Service Guide 0.79 in...
Page 165 Applicable disk Center hole diameter Disk diameter Standard disc Mini disc Disk thickness Track pitch Access time Random Full stroke Audio output level Cache buffer Data transfer rate CD-R (24X) CD-RW (10X) CD-ROM (24X) DVD (8X) Multiword DMA mode 2 Startup time Stop time Maintenance and Service Guide...
Page 166 Specifications DVD+RW/R and CD-RW Combo Drive Applicable disk Center hole diameter Disk diameter Standard disc Mini disc 7–8 Table 7-7 Read: DVD-R, DVD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), CD-ROM (Mode 1 and 2) CD Digital Audio CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, Form 1 and 2)
Page 167 DVD+RW/R and CD-RW Combo Drive (Continued) Disk thickness Track pitch Access time Random Full stroke Audio output level Cache buffer Data transfer rate CD-R (24X) CD-RW (10X) CD-ROM (24X) DVD (8X) Multiword DMA mode 2 Startup time Stop time Maintenance and Service Guide Table 7-7 1.2 mm (0.047 in) 0.74 µm...
Page 168 Specifications 24X DVD/CD-RW Combo Drive Applicable disk Center hole diameter Disk diameter Standard disc Mini disc 7–10 Table 7-8 Read: DVD-R, DVD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), CD-ROM (Mode 1 and 2) CD Digital Audio CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, Form 1 and 2) CD-R, CD-RW...
Page 169 24X DVD/CD-RW Combo Drive (Continued) Disk thickness Track pitch Access time Random Full stroke Audio output level Cache buffer Data transfer rate CD-R (24X) CD-RW (10X) CD-ROM (24X) DVD (8X) Multiword DMA mode 2 Startup time Stop time Maintenance and Service Guide Table 7-8 1.2 mm (0.047 in) 0.74 µm...
Page 170: System Dma
Specifications Hardware DMA DMA0 DMA1* DMA2* DMA3 DMA4 DMA5* DMA6 DMA7 *PC Card controller can use DMA 1, 2, or 5. 7–12 Table 7-9 System DMA System Function Not applicable Not applicable Not applicable Not applicable Direct memory access controller Available for PC Card Not assigned Not assigned...
Page 171: System Interrupts
Hardware IRQ IRQ0 IRQ1 IRQ2 IRQ3 IRQ4 IRQ5* IRQ6 IRQ7* IRQ8 IRQ9* IRQ10* Maintenance and Service Guide Table 7-10 System Interrupts System Function System timer Standard 101-/102-Key or Microsoft Natural Keyboard Cascaded Intel 82801DB/DBM USB2 Enhanced Host Controller—24CD COM1 Conexant AC—Link Audio Intel 82801DB/DBM SMBus Controller—24C3 Data Fax Modem with SmartCP Diskette drive...
Page 172 Specifications System Interrupts (Continued) IRQ11 IRQ12 IRQ13 IRQ14 IRQ15 *Default configuration; audio possible configurations are IRQ5, IRQ7, IRQ9, IRQ10, or none. ✎ PC Cards may assert IRQ3, IRQ4, IRQ5, IRQ7, IRQ9, IRQ10, IRQ11, or IRQ15. Either the infrared or the serial port may assert IRQ3 or IRQ4. 7–14 Table 7-10 Intel USB EHCI controller—24CD...
Page 173 I/O Address (hex) 000 - 00F 010 - 01F 020 - 021 022 - 024 025 - 03F 02E - 02F 040 - 05F 044 - 05F 062 - 063 065 - 06F 070 - 071 072 - 07F 080 - 08F 090 - 091 093 - 09F 0A0 - 0A1...
Page 174 Specifications System I/O Addresses (Continued) I/O Address (hex) 0A2 - 0BF 0C0 - 0DF 0E0 - 0EF 0F0 - 0F1 0F2 - 0FF 100 - 16F 170 - 177 178 - 1EF 1F0 - 1F7 1F8 - 200 202 - 21F 220 - 22F 230 - 26D 26E - 26...
Page 175 System I/O Addresses (Continued) I/O Address (hex) 2F0 - 2F7 2F8 - 2FF 300 - 31F 320 - 36F 370 - 377 378 - 37F 380 - 387 388 - 38B 38C - 3AF 3B0 - 3BB 3BC - 3BF 3C0 - 3DF 3E0 - 3E1 3E2 - 3E3...
Page 176: System Memory Map
Specifications Size Memory Address 640 KB 00000000-0009FFFF 128 KB 000A0000-000BFFFF 48 KB 000C0000-000CBFFF 160 KB 000C8000-000E7FFF 64 KB 000E8000-000FFFFF 15 MB 00100000-00FFFFFF 58 MB 01000000-047FFFFF 58 MB 04800000-07FFFFFF 2 MB 08000000-080FFFFF 4 GB 08200000-FFFEFFFF 64 KB FFFF0000-FFFFFFFF 7–18 Table 7-12 System Memory Map System Function Base memory...
Page 177: Connector Pin Assignments
Connector Pin Assignments Signal Audio out, left channel Audio out, right channel Maintenance and Service Guide Table A-1 Audio-Out (Headphone) Signal Ground A–1...
Page 178: Universal Serial Bus
Connector Pin Assignments Signal Audio signal in Audio signal in Signal +5 VDC Data – A–2 Table A-2 Audio-In (Microphone) Table A-3 Universal Serial Bus Signal Ground Signal Data + Ground Maintenance and Service Guide...
Page 179 Signal Carrier detect Receive data Transmit data Data terminal ready Ground Maintenance and Service Guide Connector Pin Assignments Table A-4 Serial Signal Data set ready Ready to send Clear to send Ring indicator A–3...
Page 180: External Monitor
Connector Pin Assignments Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog A–4 Table A-5 External Monitor Signal +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock Maintenance and Service Guide...
Page 181 Signal S-VHS color (C) signal Composite video signal S-VHS intensity (Y) signal S-VHS color ground Signal Transmit + Transmit – Receive + Unused Maintenance and Service Guide Table A-6 S-Video-Out 4 56 Signal TV-CD S-VHS intensity ground Composite video ground Table A-7 RJ-45 (Network) Signal...
Page 182 Connector Pin Assignments Signal Unused Ring A–6 Table A-8 RJ-11 (Modem) Signal Unused Unused Unused Maintenance and Service Guide...
Page 183: Power Cord Set Requirements
Power Cord Set Requirements 3-Conductor Power Cord Set The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 or 220 to 240 volts AC. The power cord set included with the computer meets the requirements for use in the country where the equipment is purchased.
Page 184: General Requirements
Power Cord Set Requirements General Requirements The requirements listed below are applicable to all countries. ■ The length of the power cord set must be at least 1.5 m (5.0 ft) and a maximum of 2.0 m (6.5 ft). ■ All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be used.
Page 185 Country-Specific Requirements 3-Conductor Power Cord Set Requirements Country/Region Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan ✎ NOTES: 1. The flexible cord must be <HAR> Type HO5VV-F, 3-conductor, 1.0 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it will be used.
Page 186 Power Cord Set Requirements 3-Conductor Power Cord Set Requirements (Continued) Country/Region Korea The Netherlands Norway People’s Republic of China Sweden Switzerland Taiwan United Kingdom United States ✎ NOTES: 1. The flexible cord must be <HAR> Type HO5VV-F, 3-conductor, 1.0 mm² conductor size.
Page 187: Screw Listing
Screw Listing This appendix provides specification and reference information for the screws and screw locks used in the computer. All screws and screw locks listed in this appendix are available in the Screw Kit, spare part number 379813-001. Maintenance and Service Guide C–1...
Page 188 Screw Listing Where used: 2 screws that secure the hard drive cover to the computer (screws are captured on the cover by C clips; documented in Phillips PM1.5×4.0 Screw Locations C–2 Table C-1 Phillips PM1.5×4.0 Screw Color Qty. Black Section Length Thread 4.0 mm...
Page 189 Phillips 1.5×4.0 Screw (Continued) Where used: 2 screws that secure the hard drive frame to the hard drive (documented in Section 6.4) Phillips PM1.5×4.0 Screw Locations Maintenance and Service Guide Table C-1 Color Qty. Length Black 4.0 mm Screw Listing Head Thread Width...
Page 190 Screw Listing Phillips 1.5×4.0 Screw (Continued) Where used: One screw that secures the memory module compartment cover to the computer (screw is secured to the cover by a C clip; documented in Phillips PM1.5×4.0 Screw Location C–4 Table C-1 Color Qty.
Page 191 Phillips PM2.5×13.0 Spring-loaded Hard Drive Retention Screw Where used: One screw that secures the hard drive to the computer (screw is captured on the hard drive frame by a C clip; documented in Phillips PM2.5×13.0 Screw Location Maintenance and Service Guide Table C-2 Color Qty.
Page 192 Screw Listing Phillips PM2.5×4.0 Shoulder Screw Where used: 4 screws that secure the hard drive frame to the hard drive (documented in Section 6.4) Phillips PM2.5×4.0 Shoulder Screw Locations C–6 Table C-3 Color Qty. Length Silver 4.0 mm Maintenance and Service Guide Head Thread Width...
Page 193 Where used: One screw that secures the MultiBay II device to the computer (documented in Section 6.7) Phillips PM2.0×5.0 Screw Location Maintenance and Service Guide Table C-4 Phillips PM2.0×5.0 Screw Color Qty. Black Screw Listing Length Thread 5.0 mm 2.0 mm Head Width 4.5 mm...
Page 194 Screw Listing Phillips PM2.0×5.0 Screw (Continued) Where used: 2 screws that secure the display assembly to the computer (documented in Section 6.20) Phillips PM2.0×5.0 Screw Locations C–8 Table C-4 Color Qty. Length Black 5.0 mm Maintenance and Service Guide Head Thread Width 2.0 mm...
Page 195 Where used: 3 screws that secure the keyboard to the computer (documented in Section 6.9) Torx 8 T8M2.0×8.0 Screw Locations Maintenance and Service Guide Table C-5 Torx8 T8M2.0×8.0 Screw Color Qty. Black Screw Listing Length Thread 8.0 mm 2.0 mm Head Width 4.0 mm...
Page 196 Screw Listing Torx8 T8M2.0×8.0 Screw (Continued) Where used: 4 screws that secure the display assembly to the computer (documented in Section 6.20) Torx 8 T8M2.0×8.0 Screw Locations C–10 Table C-5 Color Qty. Length Black 8.0 mm Maintenance and Service Guide Head Thread Width...
Page 197 Torx8 T8M2.0×8.0 Screw (Continued) Where used: 10 screws that secure the top cover to the computer (documented in Section 6.21) Torx 8 T8M2.0×8.0 Screw Locations Maintenance and Service Guide Table C-5 Color Qty. Length Black 8.0 mm Screw Listing Head Thread Width 2.0 mm...
Page 198 Screw Listing Torx8 T8M2.0×8.0 Screw (Continued) Where used: 4 screws that secure the system board to the computer (documented in Section 6.24) Torx 8 T8M2.0×8.0 Screw Locations C–12 Table C-5 Color Qty. Length Black 8.0 mm Maintenance and Service Guide Head Thread Width...
Page 199 Where used: 5 screws that secure the LED board to the switch cover (documented in Section 6.11) Phillips PM2.0×3.0 Screw Locations Maintenance and Service Guide Table C-6 Phillips PM2.0×3.0 Screw Color Qty. Silver Screw Listing Length Thread 2.0 mm 3.0 mm Head Width 4.0 mm...
Page 200 Screw Listing Phillips PM2.0×3.0 Screw (Continued) Where used: 2 screws that secure the top cover to the computer in the hard drive bay (documented in Section Phillips PM2.0×3.0 Screw Locations C–14 Table C-6 Color Qty. Silver 6.21) Length Thread 2.0 mm 3.0 mm Maintenance and Service Guide Head...
Page 201 Where used: 2 screws that secure the modem board to the computer (documented in Section 6.16) Phillips PM2.0×3.0 Screw Locations Maintenance and Service Guide Table C-7 Phillips PM2.0×3.0 Screw Color Qty. Black Screw Listing Length Thread 3.0 mm 2.0 mm Head Width 4.0 mm...
Page 202 Screw Listing Where used: One screw that secures the TPM security module to the computer (documented in Section Phillips 1.5×3.0 Screw Location C–16 Table C-8 Phillips 1.5×3.0 Screw Color Qty. Black 6.12) Length Thread 3.0 mm 1.5 mm Maintenance and Service Guide Head Width 2.25 mm...
Page 203 Where used: 2 screws that secure the fan to the computer (screws are captured on the fan assembly by an O clip; documented in Phillips PM2.0×7.0 Screw Locations Maintenance and Service Guide Table C-9 Phillips PM2.0×7.0 Screw Color Qty. Silver Section Screw Listing Length...
Page 204 Screw Listing Phillips PM2.0x8.0 Shoulder Screw Where used: 4 screws that secure the heat sink to the computer (screws are captured on the heat sink by C clips; documented in Phillips PM2.0x8.0 Shoulder Screw Locations C–18 Table C-10 Color Qty. Length Silver 8.0 mm...
Page 205 Where used: 2 screws that secure the top cover to the computer (documented in Section 6.21) Phillips PM2.0×4.0 Screw Locations Maintenance and Service Guide Table C-11 Phillips PM2.0×4.0 Screw Color Qty. Black Screw Listing Length Thread 4.0 mm 2.0 mm Head Width 4.0 mm...
Page 206 Screw Listing Hex Socket HM5.0×11.0 Screw Lock Where used: 2 screw locks that secure the serial connector module to the computer (documented in Section Hex Socket HM5.0×11.0 Screw Lock Locations C–20 Table C-12 Color Qty. Silver 6.22) Length Thread 11.0 mm 2.5 mm Maintenance and Service Guide Head...
Page 207 Hex Socket HM5.0×11.0 Screw Lock (Continued) Where used: 2 screw locks that secure the system board to the computer (documented in Section 6.24) Hex Socket HM5.0×11.0 Screw Lock Locations Maintenance and Service Guide Table C-12 Color Qty. Length Silver 11.0 mm Screw Listing Head Thread...
Page 208 ✎ Materials Disposal This HP product contains mercury in the backlight of the display assembly and may require special handling at end of life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact...
Page 209 Display Component Recycling This appendix provides disassembly instructions for the display assembly. The display assembly must be disassembled to gain access to the backlight 1 and the liquid crystal display (LCD) panel 2. ✎ Disassembly procedures differ from one display assembly to another.
Page 210 Display Component Recycling Perform the following steps to disassemble the display assembly: 1. Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly. Removing the Display Bezel Screw Covers and Screws Maintenance and Service Guide D–3...
Page 211 Display Component Recycling 2. Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel 3. Removing the Display Bezel D–4 Maintenance and Service Guide...
Page 212 Display Component Recycling 4. Disconnect all display panel cables 1 from the display inverter and remove the inverter 2. Removing the Display Inverter Maintenance and Service Guide D–5...
Page 213 Display Component Recycling 5. Remove all screws 1 that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly 2 from the display enclosure. Removing the Display Panel Assembly D–6 Maintenance and Service Guide...
Page 214 Display Component Recycling 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel. Removing the Display Panel Frame Screws Maintenance and Service Guide D–7...
Page 215 Display Component Recycling 9. Use a sharp-edged tool to cut the tape 1 that secures the side of the display panel to the display panel frame. 10. Remove the display panel frame 2 from the display panel. Removing the Display Frame D–8 Maintenance and Service Guide...
Page 216 11. Remove the screws 1 that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover 2 and swing it forward. 13. Remove the backlight cover. Removing the Backlight Cover Maintenance and Service Guide Display Component Recycling D–9...
Page 217 Display Component Recycling 14. Turn the display panel right-side up. 15. Remove the backlight cables 1 from the clip 2 in the display panel. Releasing the Backlight Cables D–10 Maintenance and Service Guide...
Page 218 Display Component Recycling 16. Turn the display panel upside down. 17. Remove the backlight frame from the display panel. Removing the Backlight Frame Maintenance and Service Guide D–11...
Page 219 Display Component Recycling Å WARNING: The backlight contains mercury. Caution should be exercised when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 18. Slide the backlight out of the backlight frame. Removing the Backlight D–12 Maintenance and Service Guide...
Page 220 19. Disconnect the display cable 1 from the LCD panel. 20. Remove the screws 2 that secure the LCD panel to the display rear panel. 21. Release the LCD panel 3 from the display rear panel. 22. Remove the tape 4 that secures the LCD panel to the display rear panel.
Page 221 Display Component Recycling 23. Remove the LCD panel. Removing the LCD Panel 24. Recycle the display backlight and LCD panel. D–14 Maintenance and Service Guide...
Page 222 AC adapter, spare part numbers 4–18 Adjustable Notebook Stand, spare part number 4–17 4–21 Altiris Local Recovery 3–7 Application and Driver Recovery disc 3–6 applications, reinstalling or repairing 3–10 arrow keys 1–15 audio board removal 6–46 spare part numbers 4–11 4–26 6–46 audio board cable 4–15...
Page 223 Index cables, service considerations 5–2 key 1–15 caps lock caps lock light 1–17 carrying cases, spare part numbers 4–17 category, identifying computer 3–2 components bottom 1–20 front 1–6 keyboard 1–12 left-side 1–10 rear 1–10 right-side 1–8 top 1–16 computer feet illustrated 4–13 locations 6–11 computer model, family, type,...
Page 224 DVD+RW/R and CD-RW Combo Drive OS loading problems 2–20 precautions 5–3 removal 6–13 spare part number 4–9 4–16 4–22 specifications 7–8 DVD/CD-RW Combo Drive OS loading problems 2–20 precautions 5–3 removal 6–13 spare part number 4–9 4–16 4–22 specifications 7–10 DVD-ROM drive OS loading problems 2–20 precautions 5–3...
Page 225 1–9 pin assignments A–1 heat sink removal 6–25 spare part number 4–5 4–25 6–25 HP Web site 3–3 I/O address specifications 7–15 Info Center button 1–17 infrared port 1–7 interrupt specifications 7–13 Index–4 keyboard keyboard components 1–12 4–26...
Page 226 Mini PCI communications module removal 6–35 spare part numbers 4–7 4–21 4–22 Miscellaneous Cable Kit components 4–14 spare part number 4–15 4–26 Miscellaneous Plastics Kit components 4–12 spare part number 4–9 4–13 4–26 model, identifying computer 3–2 modem board removal 6–30 spare part number 4–5 4–26 6–30...
Page 227 Index power connector 1–13 power cord set requirements B–2 spare part numbers 4–18 4–20 power light 1–6 power management features 1–5 power supply, spare part numbers 4–18 power, troubleshooting 2–8 presentation mode button 1–17 processor removal 6–28 spare part numbers 4–5 4–25 6–28 product name and number,...
Page 228 software reinstalling or repairing 3–10 3–12 ROMPaq 3–3 SoftPaq 3–3 System Restore 3–8 updates 3–3 updating 3–1 speakers illustrated 4–13 location 1–7 specifications battery pack 7–6 computer 7–1 display 7–3 DVD+RW/R and CD-RW Combo Drive 7–8 DVD/CD-RW Combo Drive 7–10 DVD-ROM drive 7–7 hard drive 7–5 I/O addresses 7–15...
Page 229 Index flowcharts 2–5 keyboard 2–24 modem 2–26 network 2–26 nonfunctioning device 2–14 2–23 OS loading 2–15 overview 2–1 pointing device 2–25 power 2–8 video 2–12 Universal Serial Bus (USB) diskette drive, spare part number 4–17 Universal Serial Bus (USB) port location 1–9 pin assignments A–2 Index–8...

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Compaq nc6230

HP Compaq nc6220 Maintenance And Service Manual

1 Product Description

2 Troubleshooting

4 Illustrated Parts Catalog

5 Removal and Replacement Preliminaries

6 Removal and Replacement Procedures

Quick Links

Troubleshooting

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Summary of Contents for HP Compaq nc6220

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Table of Contents