Service (Customer Care); Questions And Answers - Gigaset SL610H pro User Manual

Service (Customer Care)

Questions? For rapid assistance, refer to this
user guide or visit www.gigaset.com/pro.
The trade outlet will be happy to help with
further questions relating to your
Gigaset SL610H PRO.

Questions and answers

If you have any questions about the use of
your phone, you can contact us 24/7 at
www.gigaset.com/pro .
The table below contains a list of common
problems and possible solutions.
Registration or connection problems with a
Bluetooth headset.
¥
Reset the Bluetooth headset (see the user
¥
guide for your headset).
Delete registration data from the handset
¥ when deregistering the device (
Repeat the registration process (
The display is blank.
¥
1. The handset is not switched on.
Press and hold the end call key a.
¥
2. The battery is empty.
Charge the battery or replace it (
Not all menu items are displayed.
¥
The menu view is simplified.
•
¢
Activate complete menu view (expert
mode ) ( page 14).
"No Base"
flashes on the display.
1. The handset is outside the range of the base. ¥
Move the handset closer to the base.
2. The base's range is reduced because Eco
¥
Mode is activated.
Deactivate Eco Mode (
reduce the distance between the handset
and the base.
¥
3. The base is not switched on.
Check the base power adapter.
"Please register handset"
play.
Handset has not been registered with the base or
¥
has been deregistered.
Register the handset (
¢
¢ page 27).
page 26).
¢
page 9).
¢
page 23) or
flashes on the dis-
¢
page 10).
Service (Customer Care)
Handset does not ring.
¥
1. The ringtone is deactivated.
Activate the ringtone (
¥
2. Call divert set for "All Calls".
Deactivate call divert.
3. The phone only rings if the phone number has
¥
been transferred.
¢
Activate the ringtone for unknown calls
( page 31).
4. The phone does not ring in a specific time
period. ¥
¢
Deactivate the Time Control or change the
time period (
The other party cannot hear you.
You have pressed the mute button h. The
¥
handset is "muted".
Reactivate the microphone (
You hear an error tone when keying an input.
Action has failed/invalid input. ¥
Repeat the process.
Watch the display and refer to the user guide
if necessary.
Exclusion of liability
Some displays may contain pixels (pic-
ture elements), which remain activated
or deactivated. As a pixel is made up of
three sub-pixels (red, green, blue), it is
possible that pixel colours may vary.
This is completely normal and does not
indicate an error.
¢
page 31).
page 30).
¢
page 17).
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