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User Guide
Troubleshooting: Mobile network
I can't connect to the mobile network
Try the following solutions:
•
Check that airplane mode is off. If airplane mode is on, the option to turn on the mobile network is unavailable. To turn
off airplane mode, on the home screen, swipe down from the top of the screen. Tap
Mode switch to Off.
•
Check that the connection to the wireless network is turned on. To check your connection, on the home screen, swipe
down from the top of the screen. Tap
Mobile Network switch is set to On.
•
Check that your BlackBerry device is connected to your wireless service provider's network. If you switched wireless
networks manually, your device remains connected to that wireless network until you select your wireless service
provider's network again.
•
If your device uses a micro SIM card, verify that it is correctly inserted into your device.
•
If your device normally connects to a CDMA network and your device supports international roaming, check that your
device is in roaming mode and that your micro SIM card is correctly inserted into your device.
Wi-Fi connections
A Wi-Fi network connection is one way to get data services on your BlackBerry device, but unlike using the mobile network,
using Wi-Fi doesn't add charges to your data plan. Your device is designed to try to use saved Wi-Fi networks before it tries
to use the mobile network for basic data functions such as using the Internet or downloading apps. You can leave Wi-Fi
turned on so that when you're in range of a saved Wi-Fi network, your device can connect to it automatically.
Connect to a Wi-Fi network
When you connect to a Wi-Fi network, your BlackBerry device saves the network information. The next time you're within
range of the saved Wi-Fi network, if Wi-Fi is turned on, your device connects automatically.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
Settings > Networks and Connections > Wi-Fi.
3.
If the Wi-Fi switch is off, set it to On.
4.
Tap a network.
•
If the screen requesting a password appears, enter the password for the Wi-Fi network. Tap Connect.
• If you have access to the Wi-Fi router and you want to use Wi-Fi Protected Setup, tap the screen above the
keyboard to dismiss the keyboard. Tap
5.
Tap Connect.
Settings > Networks and Connections > Mobile Network. Check that the
. Complete the instructions on the device screen.
Settings
Settings. Set the Airplane
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