Lenovo THINKPAD L412 Product Manual page 117

Lenovo Care Services
By Onsite Service level a service technician will repair the product at the customer's site and the customer is
requested to cooperate to determine the problem remotely first.
The Next Business Day response time is an average target and not a committed service level, neither for response
time nor for problem resolution time. Lenovo provides service during normal business hours (e.g. Monday to Friday
08:00 to 17:00), excluding public and national holidays.
Terms & Conditions
ThinkPlus and Lenovo Care Maintenance Services Agreement and Lenovo Accidental Damages Protection Services
Agreement are to be found in local languages on:
www.lenovo.com/Commercial/ServiceUpgrade/TermsAndConditions
www.lenovo.com/Consumer/ServiceUpgrade/TermsAndConditions
Limited Statement of Warranty & Warranty Lookup function is on:
www.lenovo.com/warranty
Services Support Centre
Needed help and assistance on Lenovo Services portfolio? A new point of contact is available for you now - Services
Support Center (SSC). Direct any Your Pre-Sales Services question to the dedicated team of our Lenovo Services
Agents available via Live Web Chat on Monday - Friday in working hours.
Look for the Chat link on the Lenovo Partner Network central www.lenovo.com/partner/europe
If warranty has been transferred, a copy of the original purchase document which includes the machine serial number must be
1
provided, not a copy of the transfer document.
Lenovo recommends Windows
®
www.lenovo.com/partner/europe
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7 Professional.
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