Lenovo THINKPAD L412 Product Manual page 116

Lenovo Care Services
Electronic ThinkPlus™ / Lenovo Care
With service packages from Lenovo you purchase quality 'off-the-shelf' services solution with fixed term & price
which can be ordered at the same time as ordering machine. Then simple activate it on-line via the web using
given unique registration number. To register on-line via the web go to www.thinkpad.com/services/thinkplus.
Electronically ThinkPlus / Lenovo Care are always available when ordering and never out of stock
Physical ThinkPlus™ / Lenovo Care
To provide an alternative to the well known e-pack service products, Lenovo Services developed also a family of
ThinkPlus and Lenovo Care Physicals Service Packages like a limited printed hardcopy versions of the e-packs.
Service delivery definitions
All Lenovo hardware products are delivered with base warranty which is an integral part of the system
specifications. Lenovo provides customers with a manufacturer's warranty against faulty workmanship or defective
parts, providing that the product receives normal use. The length and service comfort level are given by machine
type and cannot be downgraded. The warranty period starts with the date when the product is sold to the end
customer (proof of purchase date) and covers all parts and labour for a given warranty period, mostly one or three
years. The length of the warranty period extension or upgrade may be up to maximum 5 years.
Warranties may be transferred to another customer if the product is sold during the warranty period. By accessing
the service Customer may be required to provide proof of purchase to make a claim.
The customer is requested to work with Lenovo repair service representative during the problem determination
and to perform those activities that Lenovo may request. The problem determination aim is to identify whether
the problem resides with the customer's Lenovo machine or whether the reason might be caused by other
machines or software. Some problems can be resolved with a replacement part that you install yourself (such as
keyboard, mouse, speaker, memory, hard disk drive, or port replicator), called a "Customer Replaceable Unit" or
"CRU." If so, your Service Provider will ship the CRU to you for you to install.
Under Customer Carry-in or Mail-in repair, the product will be repaired or exchanged at a designated service
center, with delivery or shipping arranged by customer. Customer is responsible to deliver or mail, as their Service
Provider specifies, (prepaid by you unless specified otherwise) the product, suitably packaged to a designated
location. After the product has been repaired or exchanged, it will be made available for Customers' collection.
For Mail-in Service, the product will be returned to Customer at Lenovo's expense, unless their Service Provider
specifies otherwise.
Courier Collect or Collect & Return - should the product require repair, Lenovo will offer a pick-up and return
service. Customer just calls our dedicated helpdesk who will quickly diagnose the problem and make the necessary
arrangements to initiate the return service. The customer has to prepare the failing machine for collection
arranged by Lenovo. (Collect & return service may involve packaging the product and taking to a local collection
point.) A courier will pick up the customer's machine and deliver it to the Lenovo Repair Centre. Following repair
or exchange, Lenovo will arrange the delivery of the repaired ThinkPad to the same customer's location where it
was originally collected. The customer is responsible for installation and verification.
Lenovo recommends Windows
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www.lenovo.com/partner/europe
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