Lenovo THINKPAD L412 Product Manual page 110

Lenovo Services – Think Family
ThinkPlus™ Priority Support for PC's
ThinkPlus Priority Support expands Lenovo's award-winning service capabilities by giving larger customers even
faster access to our advanced tech support, saving time and improving overall productivity. ThinkPlus Priority
Support gets a fast tech-to-tech support along with IT management tools to help reduce internal helpdesk costs
and better manage your overall IT environment.
The new top solution is designed for customers whose business operations require priority attention to their IT
support needs. Your customer's employees and operations may be found anywhere in the world. So might their IT
problems. With ThinkPlus Priority Support, they'll have access to help almost anywhere they are.
The consolidated support packages consist of:
• 24 x 7 telephone tech-to-tech support
• 9x5 next business day onsite warranty service
• Priority call routing
• Advanced Level Technicians
• Electronic Call Tracking System
• Escalation management with customer-defined severity
• Third party software support
UPGRADE FOR:
Base warranty
Machine Type
1yr CCR (except W series)
3yr CCR (except W series)
3yr OS NBD (except W series)
ThinkPad
(CLASSIC)
1yr CCR - W series only
3yr CCR - W series only
3yr OS NBD - W series only
1yr CCR
1yr OS 2BD / NBD
ThinkCentre
incl. AIO
3yr CCR
3yr OS 2BD / NBD
ThinkStation 3yr OS NBD
SERVICE AVAILABILITY:
Part numbers are enabled in Austria, Belgium, Denmark, Finland, France*, Germany, Ireland, Luxembourg,
Italy, Norway, Netherlands, Spain, Sweden, Switzerland and UK**.
* Excludes DOM/TOM and all other overseas Territories and Dependancies.
** Mainland UK only.
Lenovo recommends Windows
®
UPGRADE TO:
ThinkPlus Priority Support
3-year 4-year
N o t e b o o k s
60Y1788
60Y1789 60Y1790
60Y1792 60Y1793
60Y1801
60Y1802 60Y1803
60Y1805 60Y1806
D e s k t o p s
60Y1781
40Y9999
60Y1782 60Y1783
60Y1775 60Y1776
W o r k s t a t i o n s
40Y9993 40Y9994
www.lenovo.com/partner/europe
108
7 Professional.
®
5-year
60Y1791
60Y1794
60Y1804
60Y1807
60Y1784
60Y1777
40Y9995