Table of Contents
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- 1 Front Panel Description
- 2 Back Panel Description
- 3 Installing the Docsis Wireless Residential Gateway
- 4 Install the Wireless Residential Gateway
- 5 Initial Power On, Calibration, and Registration (Ac Power Applied)
- 6 Troubleshooting the Docsis Wireless Residential Gateway
- 7 Frequently Asked Questions
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Table of Contents
Troubleshooting
Related Manuals for Cisco DPC3829
Summary of Contents for Cisco DPC3829
- Page 1 L - 3 0 5 4 5 - 0 1 - 0 1 Cisco Model DPC3829 and DPC3829M DOCSIS 3.0 8x4 Wireless Residential Gateway User Guide...
- Page 3 Please Read Important Read this entire guide. If this guide provides installation or operation instructions, give particular attention to all safety statements included in this guide.
- Page 4 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. DOCSIS is a registered trademark of Cable Television Laboratories, Inc.
- Page 5 Copyright © 2014 Cisco Systems, Inc. All rights reserved. Information in this publication is subject to change without notice. No part of this publication may be reproduced or transmitted in any form, by photocopy, microfilm, xerography, or any other means, or incorporated into any information retrieval system, electronic or mechanical, for any purpose, without the express permission of Cisco Systems, Inc.
- Page 6 Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so. Notice à...
- Page 7 Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert. Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado.
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Page 9: Table Of Contents
Contents IMPORTANT SAFETY INSTRUCTIONS United States FCC Compliance viii About This Guide Introducing the DOCSIS Wireless Residential Gateway Introduction ......................... 2 What's In the Carton? ......................3 Front Panel Description ...................... 4 Bottom Panel Desc ription ....................6 Top Panel Desc ription......................7 Back Panel Desc ription ....................... -
Page 11: Important Safety Instructions
United States FCC Compliance IMPORTANT SAFETY INSTRUCTIONS Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions. -
Page 12: Operating Environment
United States FCC Compliance Protect the Product from Lightning In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs. Verify the Power Source from the On/Off Power Light When the on/off power light is not illuminated, the apparatus may still be connected to the power source. - Page 13 United States FCC Compliance Service Warnings WARNING: Avoid electric shock! Do not open the cover of this product. Opening or removing the cover may expose you to dangerous voltages. If you open the cover, your warranty will be void. This product contains no user-serviceable parts. Check Product Safety Upon completion of any service or repairs to this product, the service technician must perform safety checks to determine that this product is in proper operating condition.
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Page 14: United States Fcc Compliance
Consult the service provider or an experienced radio/television technician for help. Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the user's authority to operate the equipment. The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device. -
Page 15: National Restrictions
United States FCC Compliance RF Exposure Statements Note: This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter. This equipment should be installed and operated with a minimum distance of 7.9 inches (20 cm) between the radiator and your body. For products available in the USA/Canada market, only channels 1-11 can be operated. - Page 16 – Systems must be installed per the recommended guidelines in the installation guide for the outdoor systems. – The use of non-approved Cisco antennas or unauthorized modifications could affect the operation of the system and result in interference to the TDWR and as such the operator could be held liable for such interference.
- Page 17 United States FCC Compliance France For 2.4 GHz, the output power is restricted to 10 mW EIRP when the product is used outdoors in the band 2454 - 2483.5 MHz. There are no restrictions when used in other parts of the 2.4 GHz band.
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Page 18: About This Guide
About This Guide About This Guide Introduction Welcome. This guide provides instructions and recommendations for placing, installing, configuring, operating, maintaining, and troubleshooting the DPC3829 and DPC3829M DOCSIS Wireless Residential Gateway. Purpose This guide covers the following models: DPC3829 DOCSIS Wireless Residential Gateway ... -
Page 19: Introducing The Docsis Wireless Residential Gateway
Chapter 1 Introducing the DOCSIS Wireless Residential Gateway Introduction This chapter provides an overview of residential gateway features, indicators, and connectors to help you become familiar with the residential gateway and the benefits it offers. This chapter also lists the accessories and equipment that are provided with the residential gateway so that you can verify that you received all of these items. -
Page 20: Introduction
Chapter 1 Introducing the DOC SIS Wireless Residential Gateway Introduction Your new Wireless Residential Gateway is a cable modem that meets industry standards for high-speed data connectivity. This residential gateway delivers data and wired (Ethernet) or wireless gateway capabilities to connect a variety of devices in the home or small office and support high-speed data access and cost-effective voice services, all in one device. -
Page 21: What's In The Carton
The carton contains the following items: One DPC3829 or DPC3829M DOCSIS One AC power cord (Image may vary from product. Item varies based on the Wireless Residential Gateway region where the item is used.) -
Page 22: Front Panel Description
Chapter 1 Introducing the DOC SIS Wireless Residential Gateway Front Panel Description The front panel of your residential gateway provides LED status indicators that indicate how well and at what state your residential gateway is operating. See Operation of Front Panel Indicators (on page 23), for more information on front panel LED status indicator functions. - Page 23 Front Panel Description 5G—ON, the wireless access point is operational. Blinking indicates that data is being transferred over the wireless connection. OFF indicates that the wireless access point is not enabled. WPS—OFF (normal condition), indicates that the wireless setup is not active. BLINKING indicates the user has activated wireless setup to add new Wireless Protected Setup (WPS) clients on the wireless network.
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Page 24: Bottom Panel Description
Chapter 1 Introducing the DOC SIS Wireless Residential Gateway Bottom Panel Description The bottom panel of your residential gateway contains a product information label and the door to the battery compartment. OL-30545-01-01... -
Page 25: Top Panel Description
Top Panel Description Top Panel Description The WPS button on the top panel of the residential gateway shows the status of the Wireless Protected Setup (WPS) and Page features. WIRELESS SETUP Button—Press this button to activate the Wireless Setup feature. This feature allows users to add new Wireless Protected Setup (WPS) compliant wireless clients to the home network. -
Page 26: Back Panel Description
Chapter 1 Introducing the DOC SIS Wireless Residential Gateway Back Panel Description The following illustration identifies the back panel components on the DPC3829 and DPC3829M residential gateways. Descriptions for each component follow the illustration. Important: Do not connect your PC to both the Ethernet and USB ports at the same time. - Page 27 Back Panel Description RESET—A momentary pressing (1-2 seconds) of this button performs a software reset the device. Pressing and holding the button for more than ten seconds first causes a reset-to-factory-default of all settings and then performs a software reset of the device.
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Page 29: Installing The Docsis Wireless Residential Gateway
Chapter 2 Installing the DOCSIS Wireless Residential Gateway Introduction This chapter describes how to properly install the residential gateway and connect the residential gateway to a computer and other devices. In This Chapter Installation P reparations ..............12 Install the Wireless Res idential Gateway .........17 ... -
Page 30: Installation Preparations
Chapter 2 Installing the D OC SIS Wireless Residential Gateway Installation Preparations Before installing the residential gateway, make sure that your system meets or exceeds the requirements listed in this section. Also, make sure that you have prepared your home and home devices as described in this section. What Are the System Requirements for Internet Service? To ensure that your residential gateway operates efficiently for high-speed Internet service, you must have an Internet-capable PC, Mac, or Internet appliance equipped... - Page 31 Installation Preparations Information Your Serv ice Prov ider Needs You will need to give your service provider the following information, which is printed on the bar code label attached to the device: The Serial Number (S/N) of the residential gateway. The serial number consists ...
- Page 32 Chapter 2 Installing the D OC SIS Wireless Residential Gateway Choose a location so that there is plenty of room to guide the cables away from the residential gateway without straining or crimping them. Choose a location that allows adequate ventilation around the residential ...
- Page 33 Installation Preparations Location and Dimensions of the Wall-Mounting Slots The following illustration shows the location and dimensions of the wall-mounting slots on the side of the residential gateway. Use this illustration as a guide for mounting the residential gateway to the wall. Note: Image not to scale.
- Page 34 Chapter 2 Installing the D OC SIS Wireless Residential Gateway Lift the residential gateway into position. Slip the large end of both mounting slots (located in the side of the residential gateway) over the mounting screws, and then slide the residential gateway down until the narrow end of the keyhole slot contacts the screw shaft.
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Page 35: Install The Wireless Residential Gateway
Install the Wireless Residential Gateway Install the Wireless Residential Gateway This section describes how to connect your residential gateway to support the services that the residential gateway offers. Connect Devices to the Wireless Residential Gateway The following illustration shows all of the possible connections that can be made to your residential gateway for various services. - Page 36 Chapter 2 Installing the D OC SIS Wireless Residential Gateway Connect the Wireless Residential Gateway The following installation procedure ensures proper setup and configuration for the residential gateway. Choose an appropriate and safe location to install the residential gateway (close to a power source, an active cable connection, and your PC-if using high-speed Internet).
- Page 37 Install the Wireless Residential Gateway Locate the AC power cord provided with your residential gateway. Connect the barrel connector end of the power cord into the power input on the back of the residential gateway. Then, plug the other end of the power cord into an AC outlet.
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Page 38: Moca Installation Guidelines
Chapter 2 Installing the D OC SIS Wireless Residential Gateway MoCA Installation Guidelines MoCA is an in-home distribution technology that leverages the coax cable networks that exist in more than 90% of US households. MoCA is an attractive option because it provides a relatively low-cost method of getting DVR and other multimedia sharing video services to multiple TVs within the home without additional cable installation. - Page 39 MoCA Installation Guidelines Identify sources of noise and interference on the MoCA spectrum. Re-qualify additional coax outlets to support MoCA-enabled devices and services. Pre-Installation Instructions Prior to installing MoCA, complete the following tasks: Contact your service provider and ensure that the residential gateway is enabled for MoCA services.
- Page 40 Chapter 2 Installing the D OC SIS Wireless Residential Gateway Wait a few seconds for the device to de discovered. When discovered, an LED labeled 2.4 GHz or 5 GHz should turn on. At this point, a MoCA node should be active in the network.
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Page 41: Operation Of Front Panel Indicators
Chapter 3 Operation of Front Panel Indicators Introduction This chapter describes the behavior of the front panel indicators when the residential gateway is first powered up, during normal operations, and in special conditions. In This Chapter Initial Power On, Calibration, and Registration (AC Power applied) ....................24 ... -
Page 42: Initial Power On, Calibration, And Registration (Ac Power Applied)
Chapter 3 Operation of Front Panel Indicators Initial Power On, Calibration, and Registration (AC Power applied) The following chart illustrates the sequence of steps and the corresponding appearance of the residential gateway front panel LED status indicators during power on, calibration, and registration on the network when AC power is applied to the residential gateway. -
Page 43: Normal Operations (Ac Power Applied)
Normal Operations (AC Power Applied) Normal Operations (AC Power Applied) The following chart illustrates the appearance of the residential gateway front panel LED status indicators during normal operations when AC power is applied to the gateway. Front Panel LED Status Indicators During Normal Conditions Front Panel Indicator Normal Operations POWER... - Page 44 Chapter 3 Operation of Front Panel Indicators Front Panel LED Status Indicators During Normal Conditions Front Panel Indicator Normal Operations Off - When wireless setup is not active Blinks - When wireless setup is active to add new wireless clients on the wireless network MoCA (Optional) ...
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Page 45: Special Conditions
Special Conditions Special Conditions The following chart describes the appearance of the residential gateway front panel LED status indicators during special conditions to show when you have been denied network access. Front Panel LED Status Indicators During Special Conditions Front Panel Indicator Network Access Denied POWER Slow Blinking... -
Page 47: Troubleshooting The Docsis Wireless Residential Gateway
Chapter 4 Troubleshooting the DOCSIS Wireless Residential Gateway Introduction This chapter describes the most common issues that may occur after the residential gateway is installed and provides possible solutions and tips for improved performance of the residential gateway. In This Chapter ... -
Page 48: Frequently Asked Questions
Chapter 4 Troubleshooting the D OCSIS Wireless Residential Gateway Frequently Asked Questions This section provides answers to common questions about the residential gateway. How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. - Page 49 Frequently Asked Questions To specify DNS server address settings, do one of the following: To get a DNS server address automatically using DHCP, click Obtain DNS server address automatically, and then click OK. To specify a DNS server address, click Use the following DNS server addresses, and then, in the Preferred DNS server and Alternate DNS server fields, type the addresses of the primary and secondary DNS servers.
- Page 50 Chapter 4 Troubleshooting the D OCSIS Wireless Residential Gateway Click Options in the TCP/IP window, and then click Active in the TCP/IP Options window. Note: Make sure that the Load only when needed option is unchecked. Verify that the Use 802.3 option located in the upper-right corner of the TCP/IP window is unchecked.
- Page 51 Frequently Asked Questions Click the X in the upper-right corner of the window to close the Command Prompt window. You have completed this procedure. Note: If you cannot access the Internet, contact your service provider for further assistance. Renew ing the IP Address on Macintosh Sy stems Close all open programs.
- Page 52 Chapter 4 Troubleshooting the D OCSIS Wireless Residential Gateway What if I Do Not Subscribe to Cable TV? If cable TV is available in your area, data service may be made available with or without subscribing to cable TV service. Contact your local service provider for complete information on cable services, including high-speed Internet access.
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Page 53: Common Troubleshooting Issues
Common Troubleshooting Issues Common Troubleshooting Issues This section describes common problems and offers solutions. I don't understand the front panel status indicators See Operation of Front Panel Indicators (on page 23), for more detailed information on front panel LED status indicator operation and function. The Wireless Residential Gateway does not register an Ethernet connection Try one of the following solutions: Verify that your computer has an Ethernet card and that the Ethernet driver... -
Page 54: Tips For Improved Performance
Chapter 4 Troubleshooting the D OCSIS Wireless Residential Gateway Tips for Improved Performance If your residential gateway does not perform as expected, the following tips may help. If you need further assistance, contact your service provider. Verify that the plug to your residential gateway AC power is properly inserted ... -
Page 55: Customer Information
Chapter 5 Customer Information Introduction If you have technical questions, call Cisco Services for assistance. Follow the menu options to speak with a service engineer. Access your company's extranet site to view or order additional technical publications. For accessing instructions, contact the representative who handles your account. - Page 56 Fax: +1-408 527-0883 This document includes various trademarks of Cisco Systems, Inc. Please see the Notices section of this document for a list of the Cisco Systems, Inc. trademarks used in this document. Product and service availability are subject to change without notice.