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- 1 Chapter 1 Introducing the Docsis Wireless Residential Voice Gateway
- 2 Introduction
- 3 Front Panel Description
- 4 Chapter 2 Installing the Docsis Wireless Residential Voice Gateway
- 5 Installation Preparations
- 6 Initial Power Up, Calibration, and Registration (Ac Power Applied)
- 7 Frequently Asked Questions
- 8 Tips for Improved Performance
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Table of Contents
Troubleshooting
Related Manuals for Cisco EPC3928
Summary of Contents for Cisco EPC3928
- Page 1 L - 2 9 1 6 1 - 0 1 Cisco Model DPC3928/EPC3928 DOCSIS/EuroDOCSIS 3.0 8x4 Wireless Residential Gateway with Embedded Digital Voice Adapter User Guide...
- Page 3 Please Read Important Please read this entire guide. If this guide provides installation or operation instructions, give particular attention to all safety statements included in this guide.
- Page 4 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. DOCSIS is a registered trademark of Cable Television Laboratories, Inc.
- Page 5 Copyright © 2013 Cisco Systems, Inc. All rights reserved. Printed in the United States of America. Information in this publication is subject to change without notice. No part of this publication may be reproduced or transmitted in any form, by photocopy,...
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Page 7: Table Of Contents
Contents IMPORTANT SAFETY INSTRUCTIONS United States FCC Compliance CE Compliance xiii Chapter 1 Introducing the DOCSIS Wireless Residential Voice Gateway Introduction ......................... 2 What's In the Carton? ......................3 Front Panel Description ...................... 5 Back Panel Desc ription ....................... 7 Chapter 2 Installing the DOCSIS Wireless Residential Voice Gateway Installation P reparations .................... - Page 8 Contents Chapter 6 Customer Information Index OL-29161-01...
- Page 9 Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so. Notice à...
- Page 10 Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert. Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado.
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Page 11: Important Safety Instructions
IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions. - Page 12 IMPORTANT SAFETY INSTRUCTIONS Ground the Product WARNING: Avoid electric shock and fire hazard! If this product connects to coaxial cable wiring, be sure the cable system is grounded (earthed). Grounding provides some protection against voltage surges and built-up static charges. Protect the Product from Lightning In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs.
- Page 13 IMPORTANT SAFETY INSTRUCTIONS Do not expose batteries to excessive heat (such as sunlight or fire). Do not expose batteries to temperatures above 100°C (212°F). Battery Disposal The batteries may contain substances that could be harmful to the environment. ...
- Page 14 IMPORTANT SAFETY INSTRUCTIONS Service Warnings WARNING: Avoid electric shock! Do not open the cover of this product. Opening or removing the cover may expose you to dangerous voltages. If you open the cover, your warranty will be void. This product contains no user-serviceable parts. Check Product Safety Upon completion of any service or repairs to this product, the service technician must perform safety checks to determine that this product is in proper operating condition.
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Page 15: United States Fcc Compliance
Consult the service provider or an experienced radio/television technician for help. Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the user's authority to operate the equipment. The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device. - Page 16 United States FCC Compliance This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1 (American National Standards Institute) limits. The evaluation was based in accordance with FCC OET Bulletin 65C rev 01.01 in compliance with Part 2.1091 and Part 15.27. The minimum separation distance from the antenna to general bystander is 7.9 inches (20 cm) to maintain compliance.
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Page 17: Ce Compliance
This declaration is only valid for configurations (combinations of software, firmware and hardware) supported or provided by Cisco Systems for use within the EU. The use of software or firmware not supported or provided by Cisco Systems may result in the equipment no longer being compliant with the regulatory requirements. - Page 18 CE Compliance Note: The full declaration of conformity for this product can be found at http://www.cisco.com/ we b/co nsumer/ support/ complia nce_info.htm l. The following standards were applied during the assessment of the product against the requirements of the Directive 1999/5/EC: ...
- Page 19 CE Compliance Antennas Use only the antenna supplied with the product. 20 110 311 _CE_ Gatewa y OL-29 161 -01...
- Page 21 CE Compliance OL-29 161 -01 x vii...
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Page 23: Chapter 1 Introducing The Docsis Wireless Residential Voice Gateway
This guide covers the following product models: DPC3928 DOCSIS Wireless Residential Voice Gateway EPC3928 DOCSIS Wireless Residential Voice Gateway All features described in this guide are standard to these models of residential gateways unless otherwise noted. For the purpose of this guide, whenever a feature or option applies to only a specific model, the model number is specified. -
Page 24: Introduction
Chapter 1 Introducing the DOC SIS Wireless Residential Voice Gateway Introduction Your new Cisco Model DPC3928 DOCSIS 3.0 or EPC3928 EuroDOCSIS™ Wireless ® ® Residential Gateway with Embedded Digital Voice Adapter meets industry standards for high-speed data connectivity along with reliable digital telephone service. -
Page 25: What's In The Carton
When you receive your residential gateway, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged. The carton contains the following items: One DPC3928 or EPC3928 DOCSIS Wireless Residential Voice Gateway One power adapter (models requiring... - Page 26 Chapter 1 Introducing the DOC SIS Wireless Residential Voice Gateway OL-29161-01...
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Page 27: Front Panel Description
Operation of Front Panel Indicators (on page 21), for more information on front panel LED status indicator functions. EPC3928 (model shown without battery backup capability) POWER—ON, power is applied to the residential gateway. DS—ON, the residential gateway is receiving data from the cable network. - Page 28 Chapter 1 Introducing the DOC SIS Wireless Residential Voice Gateway 11 BATTERY (optional model only)—ON indicates that the battery is charged. Blinking indicates that the battery charge is low. Off indicates that the unit is operating from battery power, that the battery charge is depleted, or the battery is defective or missing.
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Page 29: Back Panel Description
Back Panel Description The following illustration identifies the back panel components on the DPC3928 and EPC3928 residential gateways. Descriptions for each component follow the illustration. Important: Do not connect your PC to both the Ethernet and USB ports at the same time. - Page 30 Chapter 1 Introducing the DOC SIS Wireless Residential Voice Gateway CAUTION: The RESET button is for maintenance purposes only. Do not use unless instructed to do so by your service provider. Doing so may cause you to lose any settings you have selected. MAC ADDRESS LABEL—Displays the CM, EMTA, and WAN MAC addresses for the residential gateway.
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Page 31: Chapter 2 Installing The Docsis Wireless Residential Voice Gateway
Chapter 2 Installing the DOCSIS Wireless Residential Voice Gateway Introduction This chapter describes how to properly install the residential gateway and to connect the residential gateway to a computer and other devices. In This Chapter Installation P reparations ..............10 ... -
Page 32: Installation Preparations
Chapter 2 Installing the D OC SIS Wireless Residential Voice Gateway Installation Preparations Before installing the residential gateway, make sure that your system meets or exceeds the requirements listed in this section. Also, make sure that you have prepared your home and home devices as described in this section. What Are the System Requirements for Internet Service? To ensure that your residential gateway operates efficiently for high-speed Internet service, you must have an Internet-capable PC, Mac, or Internet appliance equipped... - Page 33 Installation Preparations Dialing Requirements All your telephones should be set to use Dual-Tone Multi-Frequency (DTMF) dialing. Pulse dialing may not be supported by your local service provider. Telephone Wiring Requirements The residential gateway supports connecting to the interior telephone wiring as well as connecting directly to a telephone or fax machine.
- Page 34 Chapter 2 Installing the D OC SIS Wireless Residential Voice Gateway Information Your Serv ice Prov ider Needs You will need to give your service provider the following information, which is printed on the bar code label attached to the device: The Serial Number (S/N) of the residential gateway.
- Page 35 Installation Preparations Where Is the Best Location for My Wireless Residential Voice Gateway? The ideal location for your residential gateway is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select the best location for your residential gateway.
- Page 36 Chapter 2 Installing the D OC SIS Wireless Residential Voice Gateway WARNING: Fully charged high-capacity rechargeable batteries should be handled with care. Replace only with the battery recommended by the manufacturer. Do not disassemble it or attempt to recharge the battery outside the system. Do not crush, puncture, dispose of in a fire, short the external contacts, or expose to high temperature or immerse in water or other liquids.
- Page 37 Installation Preparations Select an Appropriate Place to Mount the Wireless Residential Voice Gateway You may mount the residential gateway to a wall that is made of cement, wood, or drywall. When choosing an appropriate mounting place, refer to the following recommendations: Ensure that the mounting location is free of obstructions on all sides, and the ...
- Page 38 Chapter 2 Installing the D OC SIS Wireless Residential Voice Gateway Location and Dimensions of the Wall-Mounting Slots The following illustration shows the location and dimensions of the wall-mounting slots on the bottom of the residential gateway. Use this illustration as a guide for mounting the residential gateway to the wall.
- Page 39 Installation Preparations Note: Image not to scale. Mounting the Wireless Residential Voice Gateway on a Wall Using a drill with a 3/16-inch bit, drill two holes at the same height and 4 inches apart. Note: The preceding graphic illustrates the location of the mounting holes on the back of the residential gateway.
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Page 40: Install The Wireless Residential Voice Gateway
Chapter 2 Installing the D OC SIS Wireless Residential Voice Gateway Install the Wireless Residential Voice Gateway This section describes how to connect your residential gateway to support the services that the residential gateway offers. Important: If you have not already done so, insert the battery in the residential gateway before you mount the residential gateway on a wall (if desired) or before you install the residential gateway in your home. - Page 41 Install the Wireless Residential Voice Gateway Connect the Wireless Residential Voice Gateway The following installation procedure ensures proper setup and configuration for the residential gateway. Choose an appropriate and safe location to install the residential gateway (close to a power source, an active cable connection, and your PC-if using high-speed Internet).
- Page 42 Chapter 2 Installing the D OC SIS Wireless Residential Voice Gateway Locate the AC power cord provided with your residential gateway. Insert one end of the power cord into the AC connector on the back of the residential gateway. Then, plug the AC power cord into an AC outlet to power-up the residential gateway.
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Page 43: Chapter 3 Operation Of Front Panel Indicators
Chapter 3 Operation of Front Panel Indicators Introduction This section describes the behavior of the front panel indicators when the residential gateway is first powered up, during normal operations, and in special conditions. In This Chapter Initial Power Up, Calibration, and Registration (AC Power Applied) ....................22 ... -
Page 44: Initial Power Up, Calibration, And Registration (Ac Power Applied)
Chapter 3 Operation of Front Panel Indicators Initial Power Up, Calibration, and Registration (AC Power Applied) The following chart illustrates the sequence of steps and the corresponding appearance of the residential gateway front panel LED status indicators during power up, calibration, and registration on the network when AC power is applied to the residential gateway. - Page 45 Initial Power Up, Calibration, and Registration (AC Power Applied) Front Panel Data Network Requesting Request Restarting Voice Telephone Indicator Registration Telephone IP Telephone Service Registration Complete Address Provisioning File Complete POWER ONLINE ETHERNET On or Blinking On or Blinking On or Blinking On or Blinking On or Blinking On or Blinking...
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Page 46: Normal Operations (Ac Power Applied)
Chapter 3 Operation of Front Panel Indicators Normal Operations (AC Power Applied) The following chart illustrates the appearance of the residential gateway front panel LED status indicators during normal operations when AC power is applied to the gateway. Front Panel LED Status Indicators During Normal Conditions Front Panel Indicator Normal Operations POWER... - Page 47 Normal Operations (AC Power Applied) BATTERY On – When battery is charged (Optional for Blinks – When battery charge is low some models) Off – When there is no battery in the unit Note: In addition to the status shown in the previous table, some service providers use color-coded LEDs to indicate detailed channel bonding and data link status.
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Page 48: Special Conditions
Chapter 3 Operation of Front Panel Indicators Special Conditions The following chart describes the appearance of the residential gateway front panel LED status indicators during special conditions to show when you have been denied network access. Front Panel LED Status Indicators During Special Conditions Front Panel Indicator Network Access Denied POWER... -
Page 49: Chapter 4 Maintaining The Battery
Chapter 4 Maintaining the Battery Introduction This chapter describes how to maintain and replace the battery that is included with the residential gateway. In This Chapter Location of the Battery ...............28 Battery Maintenanc e ................29 OL-29 161 -01... -
Page 50: Location Of The Battery
Chapter 4 Maintaining the Battery Location of the Battery The following illustration shows the location of the battery. OL-29161-01... -
Page 51: Battery Maintenance
Battery Maintenance Battery Maintenance If your residential gateway contains a battery backup feature, a high-capacity rechargeable battery provides stand-by operation in the event of an AC power failure. You can replace the battery without the use of any tools. WARNING: Fully charged high-capacity rechargeable batteries should be handled with care. - Page 52 Chapter 4 Maintaining the Battery Insert a new battery into the battery compartment. Do not force the battery into the compartment, but be sure to press the battery all the way in until it seats fully. Close the battery compartment door. The battery lock will automatically re- engage.
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Page 53: Chapter 5 Troubleshooting The Docsis Wireless Residential Voice Gateway
Chapter 5 Troubleshooting the DOCSIS Wireless Residential Voice Gateway Introduction This chapter describes the most common issues that may occur after the residential gateway is installed and provides possible solutions and tips for improved performance of the residential gateway. In This Chapter ... -
Page 54: Frequently Asked Questions
Chapter 5 Troubleshooting the D OCSIS Wireless Residential Voice Gateway Frequently Asked Questions This section provides answers to common questions about the residential gateway. How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. - Page 55 Frequently Asked Questions To get a DNS server address automatically using DHCP, click Obtain DNS server address automatically, and then click OK. To specify a DNS server address, click Use the following DNS server addresses, and then, in the Preferred DNS server and Alternate DNS server boxes, type the addresses of the primary and secondary DNS servers.
- Page 56 Chapter 5 Troubleshooting the D OCSIS Wireless Residential Voice Gateway Note: Make sure that the Load only when needed option is unchecked. Verify that the Use 802.3 option located in the upper-right corner of the TCP/IP window is unchecked. If there is a check mark in the option, uncheck the option, and then click Info in the lower-left corner.
- Page 57 Frequently Asked Questions Renew ing the IP Address on Macintosh Sy stems Close all open programs. Open your Preferences folder. Drag the tcp/ip preferences file to the Trash. Close all open windows and empty the Trash. Restart your computer. As your computer starts, simultaneously press and hold down the Command (Apple), Option, P, and R keys on your keyboard.
- Page 58 Chapter 5 Troubleshooting the D OCSIS Wireless Residential Voice Gateway How Do I Arrange for Installation? Call your service provider to inquire about professional installation. A professional installation ensures proper cable connection to the residential gateway and to your PC, and it ensures the proper configuration of all hardware and software settings. Contact your service provider for more information about installation.
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Page 59: Common Troubleshooting Issues
Common Troubleshooting Issues Common Troubleshooting Issues This section describes common problems and offers solutions. I don't understand the front panel status indicators See Operation of Front Panel Indicators (on page 21), for more detailed information on front panel LED status indicator operation and function. The Wireless Residential Voice Gateway does not register an Ethernet connection Try one of the following solutions:... - Page 60 Chapter 5 Troubleshooting the D OCSIS Wireless Residential Voice Gateway There may be a problem with your home telephone wiring. Use a telephone and connect directly to the same RJ-11 port on the back of the unit. If the dial tone is working here but does not work at other locations in the home, a professional may need to diagnose and repair a problem with your telephone wiring.
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Page 61: Tips For Improved Performance
Tips for Improved Performance Tips for Improved Performance If your residential gateway does not perform as expected, the following tips may help. If you need further assistance, contact your service provider. Verify that the plug to your residential gateway AC power is properly inserted ... - Page 63 Chapter 6 Customer Information Introduction If you have technical questions, call Cisco Services for assistance. Follow the menu options to speak with a service engineer. Access your company's extranet site to view or order additional technical publications. For accessing instructions, contact the representative who handles your account.
- Page 65 Index how to access • 36 surfing while watching T V • 36 unable to access • 34 accessing the Internet • 36 IP address, renewing • 35 accessories • 3 LEDs • 4, 22, 24, 26 battery charging • 29 location disposal •...
- Page 66 Index ventilation requirements • ix Voice settings LEDs • 4, 22, 24, 26 wall mounting instructions • 17 slots • 16 OL-29161-01...
- Page 68 This document includes various trademarks of Cisco Systems, Inc. Please see the Notices section of this document for a list of the Cisco Systems, Inc. trademarks used in this document. Product and service availability are subject to change without notice.