Using Other Features; Account Codes; Attendant Call Hold - Remote Retrieve; Callback - Mitel 5560 IPT User Manual

Mitel 5560 IPT User Guide

USING OTHER FEATURES

You can perform any of the following procedures on the left and right displays
independently. Press the LEFT and RIGHT keys to choose where the audio path
appears.

Account Codes

An account code is a series of digits that you assign to your calls, usually for accounting
purposes. The code identifies the account in the call records that your system generates.
A forced account code is usually entered from another extension, enabling you to use
features or make calls that the extension otherwise could not. If you want this feature
enabled on your 5560 IPT, ask your System Administrator.
To use Forced Account Codes:
1. Press Left or Right to select the handset/headset you want to use.
2. Dial the Account Code digits.
3. Press #.
To enter an Account Code during a call:
1. Press the key you have programmed as Verified Account Code or Non-verified
Account Code.
2. Dial the Account Code digits.
3. Press Save.

Attendant Call Hold - Remote Retrieve

To retrieve a call placed on Hold by the attendant:
1. Press Left or Right to select the handset or headset you want to use.
2. Dial the appropriate feature access code.
3. Dial the digits announced by the attendant.

Callback

The Callback feature allows you to be notified when a busy station becomes free or when
a station has been used after a no-answer condition was encountered.
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