Service (Customer Care); Questions And Answers - Gigaset S510h PRO User Manual

Service (Customer Care)

Questions? For rapid assistance, refer to this
user guide or visit www.gigaset.com/pro.
The trade outlet where you bought your
PABX will be happy to help with further
questions relating to your Gigaset Profes-
sional PABX.

Questions and answers

If you have any questions about the use of
your phone, you can contact us 24/7 at
www.gigaset.com/service. The table below
contains a list of common problems and
possible solutions.
Registration or connection problems with a
Bluetooth headset.
¥
Reset the Bluetooth headset (see the user
¥ guide for your headset).
Delete registration data from the handset
¥ when deregistering the device (
Repeat the registration process (
The display is blank.
1. The handset is not switched on. ¥
Press and hold the end call key
2. The battery is empty. ¥
¢
Charge the battery or replace it
( page 10).
Not all menu items are displayed.
¥
The menu display is Simplified (standard mode).
•
¢
Activate Complete menu display (expert
mode ) ( page 25).
No Base
flashes on the display.
1. The handset is outside the range of the base. ¥
Move the handset closer to the base.
2. The base's range is reduced because Eco
¥ Mode is activated.
Deactivate Eco Mode (
reduce the distance between the handset
and the base.
¥
3. The base is not switched on.
Check the base power adapter.
Please register handset
Handset has not been registered with the base or
has been deregistered. ¥
Register the handset (
¢
¢ page 44).
page 43).
a
.
¢
page 38) or
flashes on the display.
¢
page 14).
Service (Customer Care)
Handset does not ring.
¥
1. The ringtone is deactivated.
Activate the ringtone (
¥
2. Call divert set for "All Calls".
Switch off call divert.
3. The phone only rings if the phone number
¥
has been transmitted.
¢
Switch on the ringtone for anonymous
calls ( page 49).
The connection always terminates after
approx. 30 seconds.
¥
Repeater activated/deactivated.
¢
Activate/deactivate the handset
( page 22).
The other party cannot hear you.
You have pressed the mute button
¥ The handset is "muted".
Unmute the microphone (
You hear an error tone when keying an input (a
descending tone sequence).
¥
Action has failed/invalid input.
Repeat the operation.
Watch the display and refer to the user guide
if necessary.
Exclusion of liability
Some displays may contain pixels
(picture elements), which remain acti-
vated or deactivated. As a pixel is made
up of three sub-pixels (red, green, blue), it
is possible that pixel colours may vary.
This is completely normal and does not
indicate an error.
¢
page 49).
h
.
¢
page 29).
53