Warranty Service - Honda HRA214 Owner's Manual

WARRANTY SERVICE
Owner Satisfaction
Your satisfaction and goodwill are important to your dealer and to us. All Honda warranty details are
explained in the Distributor's Limited Warranty.Normally, any problems concerning the product will
be handled by your dealer's service dapartment. If you have a warranty problem that has not been
handled to your satisfaction, we suggest
you take the following
action:
l
Discuss your problem with a member of dealership management. Often complaints can be quickly
resolved at that level. If the problem has already been reviewed with the Service Manager, contact
the owner of the dealership or the General Manager.
l
If your problem still has not been resolved to your satisfaction, contact the Power Equipment Customer
Relations Department of American Honda Motor Co., Inc.
American Honda Motor Co., Inc.
Power Equipment Customer Relations Department
P.O. Box 50
Gardena, California 90247-0805
Telephone: (213) 604-2400
We will need the following information in order to assist you:
-Your name, address, and telephone number
-Product model and serial number
-Date of purchase
-Dealer name and address
-Nature of the problem
After reviewing all the facts involved, you will be advised of what action can be taken. Please bear
in mind that your problem will likely be resolved at the dealership, using the dealer's facilities,
equipment, and personnel, so it is very important that your initial contact be with the dealer.
Your purchase of a Honda product is greatly appreciated by both your dealer and American Honda
Motor CO., Inc. We want to assist you in every way possible to assure your complete satisfaction with
your purchase.
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