Gateway Convertible notebook Reference Manual page 152

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CHAPTER 9: Troubleshooting
If a peripheral device, such as a keyboard or mouse,
does not appear to work, make sure that all cables are
plugged in securely.
If you have recently installed hardware or software,
make sure that you have installed it according to the
instructions provided with it. If you did not purchase the
hardware or software from Gateway, see the
manufacturer's documentation and technical support
resources.
If you have "how to" questions about using a program,
see:
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Online Help
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Printed documentation
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The Microsoft Windows documentation
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The software publisher's Web site
See the troubleshooting section of this chapter.
Warning
To avoid bodily injury, do not attempt to troubleshoot your
convertible notebook problem if:
• Power cords or plugs are damaged
• Liquid has been spilled into your convertible notebook
• Your convertible notebook was dropped
• The case was damaged
Instead, unplug your convertible notebook and contact a qualified
computer technician.
Have your customer ID, serial number, and order
number available, along with a detailed description of
your problem, including the exact text of any error
messages, and the steps you have taken.
Make sure that your convertible notebook is nearby at
the time of your call. The technician may have you
follow troubleshooting steps.
The label on the bottom of your convertible notebook
includes the Gateway Customer Care telephone
number. For more information, see
information" on page
"Gateway contact
3.