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DBS CALLER ID
INSTALLATION
AND OPERATION
Please read these instructions completely before operating this unit.
Section 510
Issued April 2000
Part Number 550X03401
© Panasonic Telecommunication Systems Company. All rights reserved.
Unauthorized copying and distribution is a violation of law.
Panasonic
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Table of Contents
Related Manuals for Panasonic DBS Caller ID
Summary of Contents for Panasonic DBS Caller ID
- Page 1 ® ® ® ® INSTALLATION AND OPERATION Please read these instructions completely before operating this unit. Section 510 Issued April 2000 Part Number 550X03401 © Panasonic Telecommunication Systems Company. All rights reserved. Unauthorized copying and distribution is a violation of law.
- Page 2 The contents of this manual are subject to change without notice and do not constitute a commitment on the part of Panasonic Telecommunication Systems Company (PTSC). Every effort has been made to ensure the accuracy of this document. However, due to...
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Page 3: Table Of Contents
Overview ..................1-3 A Definition of Caller ID............1-3 How the DBS Receives and Processes Caller ID ..... 1-3 Overview of DBS Caller ID Features ........1-4 Pre-Installation Requirements ............1-6 Hardware and Software Requirements ........1-6 Ordering Caller ID ..............1-6 Chapter 2. - Page 4 Contents This page intentionally left blank. Issued April 2000...
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Page 5: About This Manual
About This Manual Overview This manual provides an overview of Caller ID, along with installation, programming, and operation instructions. The following table summarizes each chapter contained in this manual. Section Title Purpose Chapter Introduction Provides an overview of Caller ID, plus information on pre-installation to Caller ID requirements. - Page 6 About This Manual This page intentionally left blank. Issued April 2000...
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Page 7: Chapter 1. An Introduction To Caller Id
The following table summarizes the topics contained in this chapter. Topic Page Overview A Definition of Caller ID How the DBS Receives and Processes Caller ID Overview of DBS Caller ID Features Pre-Installation Requirements Hardware and Software Requirements Ordering Caller ID Issued April 2000... -
Page 8: Overview
Overview Overview A Definition of Caller ID Caller ID (CID), a service offered by local central offices, sends calling number information from the local CO to the DBS. Users who have display telephones can see CID information as incoming calls ring at their extension and can have access to previous calls via the call log feature. -
Page 9: Overview Of Dbs Caller Id Features
This is due to the time required by the Caller ID data receiving and processing steps.) Overview of DBS Caller ID Features This section provides an overview of the Caller ID features provided by the DBS. A more complete description of the features and their operation is provided in “Operation”... - Page 10 Overview The following illustration shows how a Caller ID call appears on the phone display. Figure 1-1. Example Caller ID display. 404-555-5512 First line: calling number (7 or 10 digits) ABC COMPANY Second line: calling name (up to 15 characters) Flexible Display of Caller Information With the introduction of Caller ID, the DBS provides a new timer that controls how long incoming call information is displayed.
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Page 11: Pre-Installation Requirements
Pre-Installation Requirements Pre-Installation Requirements Hardware and Software Requirements The following hardware and software are required for Caller ID. Equipment Model Number Loop-start trunk VB-43511A (8 ports) card Caller ID card VB-43551 MFR Card VB-43431 (for Caller ID Auto DISA) CPC Card VB-43411 (CPC-B;... - Page 12 Pre-Installation Requirements Item to be Ordered Options Ringing Type Standard ringing. Distinctive ringing may cause damage to the Caller ID Circuits. Caller ID Either single-data or multiple-data format may be ordered. Single-data format supplies the date, time, and calling number to the DBS. Multiple-data format supplies the date, time, calling number, and calling name.
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Page 13: Chapter 2. Installation And Programming
Chapter 2. Installation and Programming This chapter describes installation and programming for Caller ID. The following table summarizes the topics contained in this chapter. Topic Page Installation Programming General Caller ID Setup Flexible Display of Caller ID Information Call Log Indication Key Call Log Caller ID Auto DISA Programming Issued April 2000... -
Page 14: Installation
Installation Installation The following procedure describes the hardware setup required for Caller ID. 1. Remove the cover from the L-TRK card (VB- 43511A). 2. Cut strap J1 on the L-TRK card. Figure 2-1. L-TRK Card Strap J1 and Switch Locations Strap J1 must be cut to... - Page 15 Installation 3. Set switches SW1 through SW8 on the L-TRK card (VB-43511A) to OFF. IMPORTANT: You must correctly set the switches to prevent possible damage to the L-TRK card. Also, the Tip and Ring leads are polarity sensitive. Make sure these are wired correctly.
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Page 16: Programming
Programming Programming The following procedures describe the programming required for Caller ID setup. In addition, these procedures can also be used to reconfigure the Caller ID feature once it is operational. Note: In the following programming procedures, default settings appear in bold. General Caller ID Setup 1. - Page 17 Programming determined by Step 2 of this procedure (FF1 2# 1# 38#)2 . Program Call Duration Display Name Address FF1 2# 1# 1# (0 or 1)# Options 0=Call duration is not displayed 1=Call duration is displayed 2. If the Call Duration Display is used, set the Call Duration Timer.
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Page 18: Call Log Indication Key
Programming Options 0=5 seconds 1=16 seconds 2=30 seconds Notes 1. Prior to CPC-A II 6.1 and CPC-B 6.1, the SMDR Display Start Timer (FF1 2# 1# 2#) determined when the call duration display and the SMDR call record began. With 6.1, the SMDR Dis- play Start Timer only controls when the DBS begins the call record. -
Page 19: Call Log
Programming Address FF5# (1-144)# (1-24)# CONF *6# Note The FF11 key is used to enter the asterisk. Method 2 Program- PROG FF Key *6 HOLD ming Com- mand Call Log 1. Assign the Call Log feature to individual key phones. Program- PROG #96 NN(N) HOLD ming Com-... -
Page 20: Caller Id Auto Disa Programming
Programming Caller ID Auto DISA Programming 1. Assign up to 10 phone numbers for the CID Automatic DISA table. When one of these numbers is received by the Caller ID feature, the trunk automatically switches to DISA. Program Automatic DISA Name Command FF1 2# 8# (1-10) (Phone Number)#... -
Page 21: Chapter 3. Operation
Chapter 3. Operation Descriptions of DBS Caller ID Features This section provides descriptions of Caller ID features provided by the DBS. Programming procedures for these features can be found in “Installation and Programming in Chapter 2. (Not all features require programming.) - Page 22 Operation • Calls to a hunt group pilot number and hunt group members. The Caller ID display shows the Caller ID name and/ or number, depending on the Caller ID format used. Issued April 2000...
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Page 23: Flexible Display Of Caller Information
Operation The following illustration shows how a Caller ID call appears on the phone display. Figure 3-1. Example Caller ID display. First line: calling number (7 or 10 dig 404-555-5512 ABC COMPANY Second line: calling name (up to 15 characters) Note: Due to processing and timing limitations, some of the last characters in a name may not appear when the phone first rings. -
Page 24: Caller Id Call Log
Operation ample viewing time without forcing the user to start the call record too late. For programming information on Flexible Caller Information Display, see “General Caller ID Setup” on page 2-4. Note: The new Call Duration Timer controls all the calling information display for all trunks, not just Caller ID trunks. - Page 25 Operation Maximum number of non-attendant exten- sions Maximum number of all types of extensions Number of log entries that can be stored for an attendant extension. (After the call log fills with 25 entries, each additional entry over- writes the oldest log entry.) Number of log entries that can be stored for a non-attendant extension.
- Page 26 Operation • How the call was answered • How the call was routed. Call Log Format The most recent entries are stored first in the Call Log. When users view the log by pressing the Call Log Key, they can select a specific entry, then scroll forward or backward through the entire contents of the log.
- Page 27 Operation Pressing the CONF key displays the next level of information: Figure 3-3. Call log format for the small-display phone-- Second Level 10:30 WED JUNE 22 Time, day and date of Call Log Calling number 404-555-1212 Information time and date Pressing the CONF key again displays the next level of information.
- Page 28 Operation Pressing the CONF key again returns the display to the first level of call log information. Other call log entries can be viewed by pressing the * or # keys. A “<“ appears beside the oldest entry in the log. Exit the Call Log display by pressing the ON/OFF key.
- Page 29 Operation Log Format for the Large-Display Phone. Large- display phone users can view all four levels of the Call Log on one screen. For example, when the large-display phone user presses the Call Log Key, the following display appears: Figure 3-6. Call log format for the large-display phone-- calling number Number of last entry viewed through 404-555-0001...
- Page 30 Operation Figure 3-7. Call Log format for the large-display phone-- detailed call information Number of last entry viewed through 404-555-0001 top display ABC COMPANY Name of last entry viewed through top display 404-555-0001 Number ABC COMPANY Name 12:38 WED MAY 28 Time, day and date ANSWER Whether the call was answered...
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Page 31: Caller Id Via Smdr
Operation Caller ID via SMDR In addition to displaying Caller ID information on phones, Caller ID information is recorded in the SMDR record. The following illustration shows how the CID information is displayed in an SMDR call record. In this example, note that the call is marked as “Incoming,”... - Page 32 Operation This is especially useful for access to the remote programming mode through DISA. To use this feature, the desired phone numbers must be programmed in the Auto DISA Table as described in “Caller ID Auto DISA Programming” on page 2-8. When a CID call is sent to the DBS, the CID number is checked against the table.
- Page 33 Operation Figure 3-9. Initial Ring Cycle Duration and Caller ID Data CO 1st ring (Range=.2 to 2.2 seconds) CO 2nd ring Incoming Caller ID data is collected Caller ID Call (2.5 sec) 0.03 sec Collection Issued April 2000 3-13...
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