Problems And Solutions - Intermec PB2 User Manual

Problems and Solutions

PB2 Mobile Printer User's Guide
Most printer operation, print quality, or printer communication
problems can be fixed easily. The next table includes some common
printer problems and possible solutions.
PB2 Problems and Solutions
Problem
Printer does not feed
paper correctly.
Printer does not print.
Print quality is too light.
Voids appear in print.
Data and Status LED is
steady red.
Data and Status LED is
flashing red.
Battery LED does not turn
on when printer is
connected to AC adapter,
but printer will not turn
on.
Battery life is short after a
full charge.
In Bluetooth mode,
printer does not print data
from host.
Solution
Remove jammed paper and reload paper supply.
Make sure the paper supply is loaded correctly.
Install a battery. The printer will not print
unless a battery is installed, even if you are using
the AC adapter/charger as a power source.
If you are unable to print from a host computer,
try printing a test page. Verify that the
communication settings from the test page are
correct for your connection. For help, see
"Printing a Configuration Test Page" on
page 21.
Check the battery and recharge it if necessary.
Adjust print contrast through the print
application.
Clean the printhead.
Check the paper supply and make sure the
paper door is closed properly.
Read error. Try reading the card again.
Printhead may be too hot and printer has
automatically paused the current print job.
Check the AC adapter output with a
multimeter. Output should be 10 VDC.
•
If AC output is OK, there is a problem with
the battery or battery charge circuit.
•
If AC output is not OK, replace the adapter.
Replace the battery.
Move the printer closer to the host.
Make sure the host has established a connection
with the printer.
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