Sony TRINITRON KV-20FS120 Service Manual page 98

Audio
Problem
Good picture, no
sound
Low or no audio
(TV and Cable box)
Channels
Problem
I cannot receive
higher number
channels (UHF) when
using an antenna
Cable stations don't
seem to work
Contacting Sony
Before calling our Customer Information Services Center, reset the TV to factory settings (see page 23). Please have
your TV serial number ready. The number is located on the rear of your TV and on the front cover of this manual.
Our Customer Information Services Center phone number is 1-800-222-SONY (7669) (US residents only) or 1-877-899-
SONY (7669) (Canadian residents only).
Possible Remedies
Press so that Muting disappears from the screen (page 3).
Check your Audio settings. Your TV may be set to Auto SAP in
the MTS feature (page 21).
Adjust your TV's volume.
Some cables boxes have volume level controls. Check and see if
your cable box or cable box remote has a volume control.
Possible Remedies
Make sure Cable is set to Off in the Channel menu (page 22).
Perform Auto Program to add channels that are not presently in
the memory (page 15).
Make sure Cable is set to On in the Channel menu (page 22).
Perform Auto Program to add channels that are not presently in
the memory (page 15).
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