Other Information; Troubleshooting - Sony TRINITRON KV-20FS120 Service Manual

Other Information

Troubleshooting

If you have a problem with your TV, try the suggestions below. If the problem persists, see
"Contacting Sony" at the end of this section.
General
Problem
I want to reset the TV
to the factory
settings
The TV is dirty
I lost the parental
control password
There is a black box
on the screen
There was a blackout
or power outage, and
now the TV won't turn
on and the timer LED
is flashing
Digital cable box
does not work
Possible Remedies
Turn on the TV. While holding down the RESET button on the
remote control, press POWER button on the TV front panel.
The TV will turn itself off, then back on again. Release the
RESET button.
Clean the TV with a soft dry cloth. Never use strong solvents
such as thinner or benzine, which might damage the finish of
the cabinet.
In the password screen, enter the following master password:
4357. After using the master password, you must create a new
password. You cannot use the master to unlock currently
blocked channels.
You have selected a text option in the Setup menu (page 31) and
no text is available. To turn off this feature, select Off in the
Caption Vision option. If you were trying to select closed
captioning, select CC1-4 instead of Text1-4.
Press the POWER button on your remote control or on the TV
front panel.
Be sure that you have not connected the digital cable box to the
TV's jack. This jack is not compatible with digital cable boxes.
If you are connecting a VCR and digital cable box using a
splitter, as described in pages 9, you must use a special bi-
directional splitter that is designed to work with your digital
cable box.
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