Sony TRINITRON KV-20FS120 Service Manual page 97

Remote Control
Problem
I cannot operate the
remote control
I cannot change
channels with the
remote control
I lost the remote
control
Video
Problem
No picture, no
sound
Poor or no picture,
good sound
No color
Only snow appears
on the screen
Dotted lines or
stripes
Double images or
ghosts
34
Possible Remedies
Check the orientation of the batteries.
Batteries could be weak. Replace them (page 2).
Move the TV three to four feet away from fluorescent lights.
Make sure you have not inadvertently switched your TV from
the channel 3 or 4 setting if you are using another device to
change channels.
You can use the front panel controls to access your menus,
change channels, adjust the volume, or change video inputs
(page 2). Contact your nearest Sony Dealer to order a
replacement, please call our Sony Direct Accessory and Part
Center at 1-800-488-7669 (U.S. residents only).
Possible Remedies
Make sure the power cord is plugged in.
If a red light is flashing on the front of your TV for more than a
few minutes, disconnect and reconnect the power cord. If the
problem continues, call your local service center.
Check the TV/VIDEO setting: when watching TV, set it to TV;
when watching video equipment, set it to VIDEO 1, 2 or 3
(page 3).
Try another channel to rule out station trouble.
Adjust the Picture setting in the Video menu (page 20).
Adjust the Brightness setting in the Video menu (page 20).
Check the antenna and/or cable connections (page 6).
Adjust the Color setting in the Video menu (page 20).
Check the Cable setting in the Channel menu (page 22).
Check the antenna and/or cable connections (page 6).
Make sure the channel selected is currently broadcasting.
Adjust the antenna.
Move the TV away from other electronic equipment. Some
electronic equipment creates electrical noise, which can
interfere with TV reception.
Check your outdoor antenna or call your cable service.