Troubleshooting - Cisco VG350 Installation Manual

Chapter 5 Powering On the Cisco VG350 Voice Gateway

Troubleshooting

This section describes possible mechanical problems and corrective actions.
Only trained and qualified personnel should be allowed to install, replace, or service this equipment.
Warning
Statement 1030
Warning No user-serviceable parts inside. Do not open. Statement 1073
If there appears to be a malfunction, first check all cables and connections. If these are in order, see
Table 5-1
For problems with the configuration, refer to
Guide.
Table 5-1 Troubleshooting the Cisco VG350 Voice Gateway
Symptom
Power LED and fan are off
Power LED on; fan off
Power LED off; fan on
No initialization response from Cisco VG350 Faulty modem console terminal
Unit shuts off after operating for some time
Console screen display freezes
1. See the "Obtaining Technical Assistance" section on page
OL-25970-01
for specific troubles and solutions.
Possible Cause
Power source switched off
Faulty power cable
Faulty power source
Faulty internal power supply
Faulty Cisco VG350
Faulty Cisco VG350
Faulty cabling to terminal
Faulty Cisco VG350
Overheating
Faulty Cisco VG350
Console fault
Software error
Faulty Cisco VG350
xvi.
Cisco VG350 Voice Gateway Software Configuration
Corrective Action
Switch power source on
Check/replace power cable
Check/correct input power
Contact Cisco
Contact Cisco
or your Cisco reseller
Contact Cisco
Check/replace modem/terminal
Check/replace cable
Contact Cisco
Check ventilation
Contact Cisco
Reset/replace console
Repeat power-on procedure
Contact Cisco
Cisco VG350 Voice Gateway Hardware Installation Guide
Troubleshooting
1
or your Cisco reseller
1
Technical Service Center
1
or your Cisco reseller
1
or your Cisco reseller
1
or your Cisco reseller
1
or your Cisco reseller
5-3