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Summary of Contents for Cisco VG248 - Gateway
- Page 1 Cisco VG248 Analog Phone Gateway Software Configuration Guide Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Customer Order Number: Text Part Number: OL-1209-02...
- Page 2 ScriptShare, SMARTnet, TransPath, Voice LAN, Wavelength Router, and WebViewer are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and Discover All That’s Possible are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst,...
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Page 3: Table Of Contents
Technical Assistance Center Contacting TAC by Using the Cisco TAC Website Contacting TAC by Telephone Overview Understanding How the VG248 Integrates with the Cisco IP Telephony Network Understanding How the VG248 Supports Telephony Features Supported Telephony Features Understanding Voice-Mail Message Indicators... - Page 4 Getting Started with the VG248 Accessing Configuration Options Using the Console Port Using Telnet Displaying the Main Menu Restarting the VG248 Configuring Network Settings Configuring Ethernet Using DHCP Renewing IP Address from DHCP Cisco VG248 Analog Phone Gateway Software Configuration Guide OL-1209-02...
- Page 5 Configuring the Telephony Settings on the VG248 Identifying the Cisco CallManager TFTP Server Changing the Cisco CallManager Device Name Disabling Cisco Fax Relay Reverting to Previous Configuration Choosing the Call Control Mode Assigning Feature Codes Cisco VG248 Analog Phone Gateway Software Configuration Guide OL-1209-02...
- Page 6 Configuring Analog Phones Using Cisco CallManager Overview Adding the VG248 to Cisco CallManager Using Auto-Registration Manually Adding the VG248 Configuring the VG248 Analog Ports Integrating Cisco CallManager with Voice Mail Systems Using SMDI Overview Choosing a Configuration Option Basic Configuration Chained Configuration Multiplexing Configuration...
- Page 7 Contents Adding and Configuring Voice Mail Ports in Cisco CallManager 5-16 Configuring End-User Phones 5-18 Configuring SMDI Settings on the VG248 5-19 Identifying the Pilot Directory Number 5-20 Assigning Number of SMDI Ports 5-21 Identifying the First Voice Mail Port Number...
- Page 8 6-21 Displaying Software Version 6-21 Monitoring System Status Remotely 6-22 Working with the Event Log 6-22 Identifying a Syslog Server 6-23 Enabling Syslog 6-23 Identifying a Specific Syslog Server 6-23 Cisco VG248 Analog Phone Gateway Software Configuration Guide viii OL-1209-02...
- Page 9 Selecting Logging Levels and Logged Ports 6-24 Displaying Recent Messages 6-24 Understanding Sub-Systems on the VG248 6-25 Resolving Incorrect Date and Time in Event Log 6-26 I N D E X Cisco VG248 Analog Phone Gateway Software Configuration Guide OL-1209-02...
- Page 10 Contents Cisco VG248 Analog Phone Gateway Software Configuration Guide OL-1209-02...
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Page 11: About This Guide
Objectives This guide provides the required steps to configure and manage the VG248. You must use this guide in conjunction with the Cisco VG248 Analog Phone Gateway Hardware Installation Guide to get the VG248 up and running on your network. -
Page 12: Organization
Organization Because of the complexity of an IP telephony network, this guide does not provide detailed information for required procedures performed on other Cisco or third-party devices. Refer to the documentation provided with these systems for installation and configuration instructions. -
Page 13: Obtaining Documentation
About this Guide Obtaining Documentation Obtaining Documentation The following sections provide sources for obtaining documentation from Cisco Systems. World Wide Web You can access the most current Cisco documentation on the World Wide Web at the following sites: • http://www.cisco.com http://www-china.cisco.com •... -
Page 14: Documentation Feedback
Obtaining Technical Assistance Documentation Feedback If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco. -
Page 15: Technical Assistance Center
P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration. In each of the above cases, use the Cisco TAC website to quickly find answers to your questions. To register for Cisco.com, go to the following website: http://www.cisco.com/register/... -
Page 16: Contacting Tac By Telephone
P1—Your production network is down, causing a critical impact to business • operations if service is not restored quickly. No workaround is available. P2—Your production network is severely degraded, affecting significant • aspects of your business operations. No workaround is available. Cisco VG248 Analog Phone Gateway Software Configuration Guide OL-1209-02... -
Page 17: Overview
C H A P T E R Overview The Cisco VG248 Analog Phone Gateway (VG248) enables you to integrate analog telephones, modems, and fax machines with the Cisco CallManager IP telephony system. You can also integrate legacy voice mail and PBX systems with Cisco CallManager using Simplified Message Desk Interface (SMDI). -
Page 18: Understanding How The Vg248 Integrates With The Cisco Ip Telephony Network
Cisco IP telephony network (see Figure 1-1). The Cisco VG248 offers 48 fully-featured analog phone lines to be used as extensions to the Cisco CallManager system in a compact 19-inch rack-mount chassis. Figure 1-1 VG248 Integrated in the Cisco IP Telephony Network... -
Page 19: Understanding How The Vg248 Supports Telephony Features
• Call Voice Mail Speed Dial (maximum of 9 speed dials) • • Last Number Redial Caller ID • To understand how users access and use these features, see Table 1-1. Cisco VG248 Analog Phone Gateway Software Configuration Guide OL-1209-02... -
Page 20: Understanding Voice-Mail Message Indicators
Understanding Voice-Mail Message Indicators The VG248 can receive message-waiting indicator (MWI) information from Cisco CallManager and send it to analog phones. The VG248 sends MWI messages using any of the following methods: Playing stutter dial tone when a user picks up the phone •... -
Page 21: Basic
When using feature mode with two calls established, the hook flash cycles around four states: First call connected Feature code tone Second call connected Feature code tone Cisco VG248 Analog Phone Gateway Software Configuration Guide OL-1209-02... - Page 22 Forward All to Voicemail Forward All to Voicemail Forward All Forward All Forward All **1 number **1 number **1 number Disable Forward All Disable Forward All Disable Forward All Pickup Pickup Pickup Cisco VG248 Analog Phone Gateway Software Configuration Guide OL-1209-02...
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Page 23: Understanding Caller Id Support
Understanding Caller ID Support If you have activated caller ID on Cisco CallManager, the VG248 can collect that information and pass it on to analog phones. You can disable caller ID on a per port basis. -
Page 24: Supported Analog Devices
Private Line Automatic Ringdown Phones, page 1-9 • Fax Machines, page 1-9 • Modems, page 1-9 • Analog Phones The VG248 supports analog phones and the standard telephony features available on them. Cisco VG248 Analog Phone Gateway Software Configuration Guide OL-1209-02... -
Page 25: Speakerphones
Cisco fax relay offers a more reliable way of transporting the fax data in order to increase the data rate. However, the terminating gateway must also support Cisco fax relay. -
Page 26: Supported Protocols
Overview Supported Protocols Supported Protocols The VG248 supports several industry-standard and Cisco networking protocols required for voice communication over an IP network. Additionally, the VG248 supports protocols required for remote network management. These sections provide an overview of the protocols supported by the VG248: •... -
Page 27: Understanding Snmp Support
The VG248 supports RFC 1213 with the following caveats: • ifAdminStatus for the Ethernet interface cannot be written, and it is fixed at “up”. • ifSpecificfor all interfaces returns as “0, 0”. atTable cannot be written. • Cisco VG248 Analog Phone Gateway Software Configuration Guide OL-1209-02 1-11... - Page 28 Cisco CDP MIB Cisco Discovery Protocol (CDP) is a method that Cisco devices use to advertise their presence and to discover information about other nearby devices. The VG248 supports CDP and implements this MIB. You can enable or disable CDP on the VG248.
- Page 29 This MIB allows detailed information to be retrieved for all memory pools present within a Cisco device. The VG248 implements this MIB, but because all dynamic memory management uses a single heap, the resulting table has one row, which is returned as “Processor”.
- Page 30 Chapter 1 Overview Supported Protocols Cisco VG248 Analog Phone Gateway Software Configuration Guide 1-14 OL-1209-02...
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Page 31: Getting Started With The Vg248
Accessing Configuration Options You can access the VG248 configuration options, after the device has started up, using a console terminal connected to the RJ-45 console port or through a Telnet session. Cisco VG248 Analog Phone Gateway Software Configuration Guide OL-1209-02... -
Page 32: Using The Console Port
To access the VG248 through the console RJ-45 port, perform these steps. Task Description Step 1 Connect the console terminal to See the Cisco VG248 Analog Phone Gateway Hardware the console port. Installation Guide. Step 2 At the prompt, enter the password. -
Page 33: Displaying The Main Menu
2-1). Follow these guidelines to navigate the menus: • Use the arrow keys or numeric keypad to navigate the available options. Press Enter to choose an option. • • Press Esc to return to the previous menu. Cisco VG248 Analog Phone Gateway Software Configuration Guide OL-1209-02... -
Page 34: Restarting The Vg248
You must configure the network settings on the VG248 to connect it to the IP network. After configuring any network settings, you must restart the VG248. See “Restarting the VG248” section on page 2-4. Cisco VG248 Analog Phone Gateway Software Configuration Guide OL-1209-02... -
Page 35: Configuring Network Settings
Although the VG248 uses DHCP by default, you can disable DHCP and manually assign an IP address to the VG248. To use DHCP, perform these steps: From the main menu, choose Configure. Step 1 Choose Network interface. Step 2 Cisco VG248 Analog Phone Gateway Software Configuration Guide OL-1209-02... -
Page 36: Renewing Ip Address From Dhcp
To renew an IP address assigned by DHCP, follow these steps: From the main menu, choose Configure. Step 1 Step 2 Choose Network interface. Step 3 Choose Renew DHCP. Cisco VG248 Analog Phone Gateway Software Configuration Guide OL-1209-02... -
Page 37: Setting The Host Name
IP address. By default, this value is set to be the same as the device name registered in the Cisco CallManager database. This device name is a unique character string generated based on the MAC address for the VG248 (see the “Adding the VG248... -
Page 38: Setting The Subnet Mask
From the main menu, choose Configure. Choose Network interface. Step 2 Step 3 Choose Default router. Enter the IP address of the default router. Step 4 Step 5 Restart the VG248. Cisco VG248 Analog Phone Gateway Software Configuration Guide OL-1209-02... -
Page 39: Setting The Dns Server
Domain Name System (DNS) allows users to specify remote computers by host names. The VG248 uses DNS to resolve the host name of TFTP servers and Cisco CallManager systems when the system is configured to use names rather than IP addresses. -
Page 40: Enabling Cdp
Chapter 2 Getting Started with the VG248 Configuring Network Settings Enabling CDP The VG248 can advertise itself to other network devices using Cisco Discovery Protocol (CDP). Many network management applications require that CDP is enabled. To enable CDP, perform these steps: From the main menu, choose Configure. -
Page 41: Configuring Passwords
VG248. To configure the login password, perform these steps: From the main menu, choose Configure. Step 1 Step 2 Choose Passwords. Choose Login password. Step 3 Step 4 Enter the new password. Cisco VG248 Analog Phone Gateway Software Configuration Guide OL-1209-02 2-11... -
Page 42: Configuring The Enable Password
, which provides public read-only access. If you do not set these community strings on the VG248, you cannot manage the device remotely using the Simple Network Management Protocol (SNMP). Cisco VG248 Analog Phone Gateway Software Configuration Guide 2-12 OL-1209-02... -
Page 43: Configuring Contact Information
From the main menu, choose Configure. Step 1 Step 2 Choose SNMP. Choose Contact name. Step 3 Enter the name of the person responsible for the VG248. Step 4 Cisco VG248 Analog Phone Gateway Software Configuration Guide OL-1209-02 2-13... -
Page 44: Configuring System Name
You can also specify the IP address for the network management system that is acting as a trap receiver. See the “Understanding Trap Support” section on page 1-11 for information about supported trap types. Cisco VG248 Analog Phone Gateway Software Configuration Guide 2-14 OL-1209-02... -
Page 45: Enabling Authentication Traps
Step 1 Step 2 Choose SNMP. Step 3 Choose Trap receiver stations. Enter the IP address or host name of the network management system used to Step 4 receive the traps. Cisco VG248 Analog Phone Gateway Software Configuration Guide OL-1209-02 2-15... - Page 46 Chapter 2 Getting Started with the VG248 Configuring SNMP Settings Cisco VG248 Analog Phone Gateway Software Configuration Guide 2-16 OL-1209-02...
- Page 47 Chapter 2, “Getting Started with the VG248.” After verifying connectivity to the network, review these sections to customize the telephony settings: Identifying the Cisco CallManager TFTP Server, page 3-2 • Changing the Cisco CallManager Device Name, page 3-2 • Disabling Cisco Fax Relay, page 3-3 •...
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Page 48: Configuring The Telephony Settings On The Vg248
The VG248 uses the Cisco CallManager device name when registering ports with Cisco CallManager. The actual device name used is the value shown for this menu option followed by the port number. By default, this is set to “VGC” followed by 10 digits of the VG248's MAC address. -
Page 49: Disabling Cisco Fax Relay
IP network rather than sending the fax information as a voice call. However, the terminating device must also support Cisco fax relay. By default, Cisco fax relay is enabled on the VG248. However, follow these steps to disable it: From the main menu, choose Configure. -
Page 50: Choosing The Call Control Mode
Restart the VG248. Assigning Feature Codes Many of the telephony features available in standard and feature mode are activated by feature codes, which end users indicate using the dial pad on their telephones. Cisco VG248 Analog Phone Gateway Software Configuration Guide OL-1209-02... - Page 51 Forward all to voice mail Call forward all Cancel call forward Pickup Redial SpeedDial Voicemail SpeedDial 1 SpeedDial 2 SpeedDial 3 SpeedDial 4 SpeedDial 5 SpeedDial 6 SpeedDial 7 SpeedDial 8 SpeedDial 9 Cisco VG248 Analog Phone Gateway Software Configuration Guide OL-1209-02...
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Page 52: Identifying The Country Code For Vg248
Choose the country name in which you are using the VG248. Step 4 If your country is not available, select a country that uses the same telephony standards. Restart the VG248. Step 5 Cisco VG248 Analog Phone Gateway Software Configuration Guide OL-1209-02... -
Page 53: Changing The Hook Flash Timer For Analog Phones
Setting the Port Enable Policy To configure the ports on the VG248 and the features required for the analog devices connected to the ports, you must add them to the Cisco CallManager database. The port enable policy on the VG248 determines whether the VG248 can enable a port and register the phone in Cisco CallManager. - Page 54 Specific Port” section on page 3-9 details. To set the port enable policy on the VG248, follow these steps: From the main menu, choose Configure. Step 1 Step 2 Choose Telephony. Cisco VG248 Analog Phone Gateway Software Configuration Guide OL-1209-02...
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Page 55: Configuring Port Parameters
Configuring Port Parameters You must configure the VG248 ports using Cisco CallManager. Each of the ports are entered in the Cisco CallManager database as a “VGC” phone type. See the “Configuring the VG248 Analog Ports” section on page 4-3 for details. - Page 56 From the main menu, choose Configure. Choose Telephony. Step 2 Step 3 Choose Port specific parameters. Use the arrow keys to select the port to configure and press Enter. Step 4 Cisco VG248 Analog Phone Gateway Software Configuration Guide 3-10 OL-1209-02...
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Page 57: Enabling Caller Id
VG248. Enabling caller ID determines how the VG248 handles any caller ID instructions received from Cisco CallManager. If you are not using caller ID on Cisco CallManager, then the VG248 does not receive any caller information to pass on to the analog ports, regardless how you set the VG248. -
Page 58: Enabling Disconnect Supervision
Keep in mind that the VG248 only sends this information to the phones if it is received from Cisco CallManager. If Cisco CallManager is not integrated with your voice mail system, it does not send this information to the VG248. -
Page 59: Setting The Output Gain
Use the arrow keys to select the port to configure and press Enter. Step 4 Choose Output gain. Step 5 Step 6 Choose from the available options (ranging from -14dB through 0db) Cisco VG248 Analog Phone Gateway Software Configuration Guide OL-1209-02 3-13... -
Page 60: Setting The Input Gain
For example, if the base value is -3dB, you might choose +1dB as the delta value. Therefore, the actual gain value for that port is -2dB overall. Cisco VG248 Analog Phone Gateway Software Configuration Guide 3-14 OL-1209-02... -
Page 61: Configuring Analog Phones Using Cisco Callmanager
Configuring Analog Phones Using Cisco CallManager The VG248 connects to Cisco CallManager to provide access from the analog phones to Cisco CallManager. To configure the analog phones using Cisco CallManager, you actually configure the ports on the VG248. The changes you make to a specific port (such as disabling call waiting or assigning speed dials) apply directly to the analog device connected to that port. -
Page 62: Adding The Vg248 To Cisco Callmanager
Auto-registration automatically assigns phones a directory number. The directory number assigned is the next one available in sequential order within the device pool assigned to this phone type in Cisco CallManager. However, if you need to, you can modify this directory number for each emulated phone (see the “Configuring the VG248 Analog Ports”... -
Page 63: Manually Adding The Vg248
Configuring the VG248 Analog Ports Each port on the VG248 corresponds to an analog device in your IP telephony network. To manage these devices using Cisco CallManager you must add each port to the Cisco CallManager database. To Cisco CallManager, each port is recognized and handled as a phone. - Page 64 48 ports to Cisco CallManager. Cisco CallManager recognizes 48 separate phones connected to it. After these phones are added to Cisco CallManager, treat them as you would any other phone in your IP telephony network. You need to add directory numbers, calling search space, and so on.
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Page 65: Integrating Cisco Callmanager With Voice Mail Systems Using Smdi
Choosing a Configuration Option, page 5-4 • Connecting the SMDI Links to the VG248, page 5-12 • Configuring VG248 SMDI Ports in Cisco CallManager, page 5-13 • Configuring SMDI Settings on the VG248, page 5-19 • Verifying and Troubleshooting the SMDI Connection, page 5-28 •... -
Page 66: Overview
A single voice mail system to be used by multiple clusters, by using one • VG248 per cluster (see Figure 5-3). A single voice mail system to be shared between Cisco CallManager and a • legacy PBX (see Figure 5-4). - Page 67 Parameters in Cisco CallManager” section on page 5-13. Add the MWI port to You must add a special port to Cisco CallManager that See the “Adding the Cisco CallManager. is used to set and clear MWI commands. MWI Port to Cisco CallManager”...
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Page 68: Choosing A Configuration Option
Basic—if you need 48 or fewer voice mail ports and do not need to integrate • with multiple Cisco CallManager clusters or a legacy PBX system. Chained—if you need more than 48 voice mail ports; can be used with the •... -
Page 69: Basic Configuration
Cisco CallManager system fails, the SMDI link goes down. The link cannot automatically be switched or transferred to another Cisco CallManager system. However, if you are using the VG248 and the primary Cisco CallManager system fails, the VG248 automatically switches to its backup Cisco CallManager system, and the SMDI link remains. -
Page 70: Chained Configuration
Chapter 5 Integrating Cisco CallManager with Voice Mail Systems Using SMDI Choosing a Configuration Option Figure 5-1 Basic Configuration of VG248 SMDI Integration Legacy voice mail SMDI Analog Cisco CallManager Chained Configuration Each VG248 system enables you to use up to 48 ports for voice mail access. If you need more than 48 ports, you can use the chained configuration. - Page 71 5-25. If a VG248 device is configured to forward MWI commands to • Cisco CallManager, you must identify the MWI directory numbers used in Cisco CallManager. See the “Identifying the Directory Number for Setting MWI on Cisco CallManager” section on page 5-26 “Identifying the...
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Page 72: Multiplexing Configuration
Cisco CallManager Multiplexing Configuration This method enables you to share a single voice mail system with multiple Cisco CallManager systems or another PBX system. Using the multiplexing configuration, you can integrate SMDI with multiple PBX systems, including: • Multiple Cisco CallManager clusters (see... - Page 73 “Forwarding MWIs to Async 2” section on page 5-25. If the VG248 is set to forward MWI commands to Cisco CallManager, you • must set the MWI directory numbers in Cisco CallManager. See the “Identifying the Directory Number for Setting MWI on Cisco CallManager”...
- Page 74 Chapter 5 Integrating Cisco CallManager with Voice Mail Systems Using SMDI Choosing a Configuration Option Figure 5-3 Multiplexing Configuration of VG248 Integration with Multiple Cisco CallManager Clusters Legacy voice mail SMDI SMDI passed between VG248 devices Analog SMDI VG248-1 VG248-2...
- Page 75 Chapter 5 Integrating Cisco CallManager with Voice Mail Systems Using SMDI Choosing a Configuration Option Figure 5-4 Multiplexing Configuration of VG248 Integration with Cisco CallManager and Legacy PBX Legacy voice mail Analog Analog SMDI VG248 SMDI Cisco CallManager Gateway Legacy PBX...
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Page 76: Connecting The Smdi Links To The Vg248
Chapter 5 Integrating Cisco CallManager with Voice Mail Systems Using SMDI Connecting the SMDI Links to the VG248 Connecting the SMDI Links to the VG248 SMDI is an RS-232-based serial protocol, and the VG248 has two serial ports for supporting SMDI connections, the Async 1 and Async 2 ports (see Figure 5-5). -
Page 77: Configuring Vg248 Smdi Ports In Cisco Callmanager
Configuring End-User Phones, page 5-18 Configuring Voice Mail Parameters in Cisco CallManager You need to update some of the Cisco CallManager service parameters to support the SMDI-based voice mail system and the VG248. From Cisco CallManager, choose Service > Service Parameters. -
Page 78: Adding The Mwi Port To Cisco Callmanager
When using SMDI, the VG248 requires an extra port registered with Cisco CallManager. The VG248 uses this port when setting or clearing MWIs on phones. On the VG248, this port is defined as port 00 and referred to as the “Device level CallManager connection”... - Page 79 Integrating Cisco CallManager with Voice Mail Systems Using SMDI Configuring VG248 SMDI Ports in Cisco CallManager Step 1 From Cisco CallManager, choose Devices > Add a New Device. Choose Cisco VGC Phone from the Phone type menu. Step 2 Step 3 Click Next.
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Page 80: Adding And Configuring Voice Mail Ports In Cisco Callmanager
Configuring VG248 SMDI Ports in Cisco CallManager Adding and Configuring Voice Mail Ports in Cisco CallManager Using Cisco CallManager, you must add and configure each of the ports on the VG248 that are SMDI-enabled. To Cisco CallManager, each port is recognized and managed as a phone with the VGC phone type. - Page 81 • For example, if the MAC address on the VG248 is 000039A44218 the MAC address registered for port 12 in Cisco CallManager is 0039A4421812 In the Directory Numbers list, click an unassigned line. Step 6 Enter the settings described in...
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Page 82: Configuring End-User Phones
SMDI-based voice mail system. Before You Begin You should modify these settings on any Cisco IP Phones and on any analog phones connected to the VG248 that require access to this voice mail system. -
Page 83: Configuring Smdi Settings On The Vg248
To properly prepare the VG248 to support SMDI, you must modify some local configuration settings. Some of these SMDI settings must match settings on the voice mail system or Cisco CallManager. Therefore, you must be familiar with the configuration settings on those systems as well. -
Page 84: Identifying The Pilot Directory Number
The pilot directory number configured on the VG248 must match the VoiceMail service parameter configured in Cisco CallManager, which is available by choosing Service > Service Parameters in Cisco CallManager. This enables the VG248 to distinguish between calls made to retrieve a user’s voice mail from calls made to leave a voice mail for another user. -
Page 85: Assigning Number Of Smdi Ports
Chapter 5 Integrating Cisco CallManager with Voice Mail Systems Using SMDI Configuring SMDI Settings on the VG248 Assigning Number of SMDI Ports By default, none of the ports on the VG248 are configured to send SMDI information about calls made to those ports. To enable SMDI, you must assign the number of SMDI ports a value from 1 to 48. -
Page 86: Setting Smdi Number Length
You can also set the number length to <unpadded>, which indicates that the voice mail box numbers are always passed unmodified between Cisco CallManager and the analog voice mail system. From the main menu, choose Configure. -
Page 87: Allowing Smdi Number To Be Truncated
Chapter 5 Integrating Cisco CallManager with Voice Mail Systems Using SMDI Configuring SMDI Settings on the VG248 Choose one of the following: Step 4 • • <unpadded> • Allowing SMDI Number to be Truncated If SMDI extension numbers are longer than the traditional 7 or 10 digits, the VG248 can either pass on the entire number or truncate the extension number to the length you defined in the SMDI number length. -
Page 88: Assigning The Message Desk Number
Chapter 5 Integrating Cisco CallManager with Voice Mail Systems Using SMDI Configuring SMDI Settings on the VG248 However, the SMDI number format allows other digits to be used. For example, with a SMDI number format of 1234567, the extension number 8989 would become 1238989. -
Page 89: Forwarding Mwis To Async 2
Chapter 5 Integrating Cisco CallManager with Voice Mail Systems Using SMDI Configuring SMDI Settings on the VG248 Before You Begin Follow these guidelines for enabling this setting based on your configuration: • Basic—Enable this on the VG248 system. Chained—Enable this on only one of the VG248s in a chain, and for •... -
Page 90: Forwarding Inv Responses To Async 1
Cisco CallManager If you have enabled the VG248 to forward MWI commands from the voice mail system to Cisco CallManager, you must identify the directory number used to set MWI commands. The value should match the value entered in the Cisco CallManager MessageWaitingOnDN parameter, which is available by choosing Service >... -
Page 91: Identifying The Directory Number For Clearing Mwi On Cisco Callmanager
Cisco CallManager If you have enabled the VG248 to forward MWI commands from the voice mail system to Cisco CallManager, you must identify the directory number used to clear MWI commands. The value should match the value entered in the Cisco CallManager MessageWaitingOffDN parameter, which is available by choosing Service >... -
Page 92: Configuring Disconnect Notification
Chapter 5 Integrating Cisco CallManager with Voice Mail Systems Using SMDI Verifying and Troubleshooting the SMDI Connection By default, this value is set to 5551212, which is a number commonly used by analog voice mail systems. Step 1 From the main menu, choose Configure. -
Page 93: Checking Link Status
“Displaying Detailed Port Status” section on page 6-19 for description of this information. Step 5 To display detailed statistics for the SMDI traffic, press the space bar. These MWI statistics display for Cisco CallManager and Async 2: Cisco VG248 Analog Phone Gateway Software Configuration Guide OL-1209-02 5-29... -
Page 94: Validating The Smdi Configuration On The Vg248 Devices
VG248 and other VG248 devices chained together. However, this diagnosis cannot detect problems in the configuration of Cisco CallManager, legacy PBX, or individual extension’s voice mail box numbers. This diagnosis can identify configuration inconsistencies, such as breaks in the... -
Page 95: Suspending Smdi Port Activity
If after following this procedure, the device is not suspended immediately, it is likely that some of the ports still have active calls or there are pending MWI commands on the Cisco CallManager system. You can check individual ports by pressing Escape to exit the “Suspending...” message and choosing Display > Port Status from the main menu. -
Page 96: Troubleshooting Smdi Errors And Warnings
Chapter 5 Integrating Cisco CallManager with Voice Mail Systems Using SMDI Verifying and Troubleshooting the SMDI Connection If you are removing a VG248 device from the SMDI chain, you might need to Step 4 change the SMDI cabling also. To resume activity, choose Configure > Resume. - Page 97 Chapter 5 Integrating Cisco CallManager with Voice Mail Systems Using SMDI Verifying and Troubleshooting the SMDI Connection Table 5-5 SMDI Errors and Warnings Explanation (continued) System Message Explanation Action SMDI Required Async 1 Certain SMDI configuration If a required Async port either fails to...
- Page 98 Chapter 5 Integrating Cisco CallManager with Voice Mail Systems Using SMDI Verifying and Troubleshooting the SMDI Connection Cisco VG248 Analog Phone Gateway Software Configuration Guide 5-34 OL-1209-02...
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Page 99: Troubleshooting The Vg248
• Displaying Hardware Status, page 6-2 • Identifying Fan Faults, page 6-2 • Identifying Power Supply Faults, page 6-3 Monitoring Internal Operating Temperature, page 6-3 • Cisco VG248 Analog Phone Gateway Software Configuration Guide OL-1209-02... -
Page 100: Displaying Hardware Status
You should verify that nothing is lodged in the holes in the rear of the device, but do not make any attempt to open the device or move the fans. You should contact a technical support representative from Cisco Systems for assistance. -
Page 101: Identifying Power Supply Faults
(REN) load for each line. You should only have a maximum of three (3) phones per line. If one of the other power supplies fails, you should contact a Cisco technical representative for assistance. Monitoring Internal Operating Temperature The VG248 monitors its internal temperature to ensure that it is operating within the specified limits (the ambient operating environment should be 0°... -
Page 102: Connecting Too Many Phones To The Vg248
Verify that the Ethernet cable is down the physical level. properly connected to the VG248 and that the hub or switch to which it is connected is up and running properly. Cisco VG248 Analog Phone Gateway Software Configuration Guide OL-1209-02... -
Page 103: Troubleshooting Software Errors
“Working with the Event Log” section on page 6-22 for details on accessing the event log), which are caused by a misconfiguration or miscommunication with the network or system settings. Use this information to resolve these errors. Cisco VG248 Analog Phone Gateway Software Configuration Guide OL-1209-02... - Page 104 Check your network for misconfigured another device on the devices. network. DHCP Network A previous error caused Check the event log for errors. interface will the network interface to be shut down be shut down. Cisco VG248 Analog Phone Gateway Software Configuration Guide OL-1209-02...
- Page 105 When using FTP, if you have both a password. login and an enable password set, you must use the enable password. Refer to the “Configuring Passwords” section on page 2-11 for details. Cisco VG248 Analog Phone Gateway Software Configuration Guide OL-1209-02...
- Page 106 FTP without a the enable password. password when one was Refer to the “Configuring Passwords” required. section on page 2-11 for details. Cisco VG248 Analog Phone Gateway Software Configuration Guide OL-1209-02...
- Page 107 <name> (password). Settings” section on page 2-12 for details. SNMP Received The SNMP server Verify that your network management invalid packet received an invalid system is set up properly. SNMP request. Cisco VG248 Analog Phone Gateway Software Configuration Guide OL-1209-02...
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Page 108: Resolving Analog Errors
1 is *** and the code for speed dial 2 is ****, you could never use speed dial 2. Instead, as soon you dial the third *, speed dial 1 activates. Cisco VG248 Analog Phone Gateway Software Configuration Guide 6-10 OL-1209-02... -
Page 109: Resolving Cisco Callmanager Errors
“Working with the Event Log” section on page 6-22 for details on accessing the event log), which are caused by a misconfiguration or miscommunication with the Cisco CallManager system. Use this information to resolve these errors. Table 6-4 Cisco CallManager Errors and Warnings Explanation... - Page 110 TFTP server name to the VG248. If you are using a fixed • TFTP server, verify the configured server name using Configure -> Telephony > CallManager TFTP server. Cisco VG248 Analog Phone Gateway Software Configuration Guide 6-12 OL-1209-02...
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Page 111: Upgrading Software Images
Restart the VG248 for the new image to take effect. From the main menu on the VG248, choose Display. Step 5 Step 6 Choose Version to verify the updated version has been installed. Cisco VG248 Analog Phone Gateway Software Configuration Guide OL-1209-02 6-13... -
Page 112: Upgrading The Boot Loader
The boot loader is the initial startup image. You should not upgrade this image unless instructed to do so by a Cisco technical representative. Only upgrade the boot loader if you are instructed to do so by a Cisco Caution technical representative. -
Page 113: Resolving An Incomplete Upgrade
Enter the IP address or host name of the device. Step 3 The VG248 makes an attempt to reach the device once every second. Press Esc to exit. Step 4 Cisco VG248 Analog Phone Gateway Software Configuration Guide OL-1209-02 6-15... -
Page 114: Displaying Status And Configuration Settings
The system status displays: Up time • Real time clock • Serial number • Ethernet MAC address • • IP address Subnet mask • • Default router • DNS server Cisco VG248 Analog Phone Gateway Software Configuration Guide 6-16 OL-1209-02... -
Page 115: Displaying Network Statistics
Displaying Port Status The port status provides detailed information about each port on the VG248. This is useful when determining the current state of and activity on a particular port. Cisco VG248 Analog Phone Gateway Software Configuration Guide OL-1209-02 6-17... -
Page 116: Step 1
The port is not available for use while a call is active on the other phone. KeepCall The Cisco CallManager link has gone down, but the call that was in progress is being maintained. Cisco VG248 Analog Phone Gateway Software Configuration Guide... -
Page 117: Displaying Detailed Port Status
Status of the connection to Cisco CallManager TFTP server Host name or IP address of the TFTP server Device name Device name of the port as it appears in Cisco CallManager Directory number Extension number assigned to the analog device connected to this port Forwarded to... -
Page 118: Displaying Port Statistics
• Active—connected to this Cisco CallManager and using this connection for SCCP communication. • Connecting—in the process of connecting to this Cisco CallManager Idle—this Cisco CallManager is not being used • • Standby—connected to this Cisco CallManager but not currently using the connection. -
Page 119: Displaying Current Configuration
Displaying Software Version To display the current software version you are using on the VG248, perform these steps: Step 1 From the main screen, choose Display. Choose Version. Step 2 Cisco VG248 Analog Phone Gateway Software Configuration Guide OL-1209-02 6-21... -
Page 120: Monitoring System Status Remotely
The event log enables you to capture errors, warnings, and other informational messages from the VG248. Typically, you use these options only when troubleshooting a complex issue, perhaps while working with a Cisco technical representative. Cisco VG248 Analog Phone Gateway Software Configuration Guide... -
Page 121: Identifying A Syslog Server
Specific Syslog Server” section on page 6-23) Identifying a Specific Syslog Server If you want to use a specific syslog server, you must enter its IP address by performing these steps: Cisco VG248 Analog Phone Gateway Software Configuration Guide OL-1209-02 6-23... -
Page 122: Selecting Logging Levels And Logged Ports
Choose Event log. Step 2 Step 3 Choose Set logging levels or Set logged ports. Work with a Cisco technical representative to determine the best options to select Step 4 and enter. Displaying Recent Messages You can obtain a list of recent messages from the VG248 to help you resolve some configuration issues. -
Page 123: Understanding Sub-Systems On The Vg248
Resolves host names to IP addresses. TFTP Handles retrieval of Cisco CallManager port configuration. SLIC Detects events from analog handsets. Provides digital signal processing. POTS Bridges between analog and IP telephony. Cisco VG248 Analog Phone Gateway Software Configuration Guide OL-1209-02 6-25... -
Page 124: Resolving Incorrect Date And Time In Event Log
Cisco CallManager to obtain the correct date and time. The VG248 must have at least one port enabled and registered with Cisco CallManager. You should also verify that the time settings on the Cisco CallManager system are correct. See the “Enabling a Specific Port”... -
Page 125: I N D E X
1-12 chained configuration, for SMDI Cisco CallManager adding MWI port 5-14 adding VG248 basic, call control mode auto-registration basic configuration, for SMDI manually Blind transfer, default feature code for configuring Cisco VG248 Analog Phone Gateway Software Configuration Guide OL-1209-01 IN-1... - Page 126 2-12 contact name, configuring 2-13 purpose 2-12 country code, identifying enabling authentication traps 2-15 caller ID 3-11 2-10 data and voice protocols, supported 1-10 DHCP Cisco VG248 Analog Phone Gateway Software Configuration Guide IN-2 OL-1209-01...
- Page 127 Last Number Redial, default feature code Forward All, default feature code for location, configuring 2-14 FTP, support for 1-10 logging in using console port using Telnet logging levels, setting 6-24 Hold, default feature code for Cisco VG248 Analog Phone Gateway Software Configuration Guide OL-1209-01 IN-3...
- Page 128 3-11 ports description setting logging on 6-24 port status, displaying 6-17 protocols IGMP 1-10 navigating, main menu 1-10 network statistics displaying 6-17 purpose 6-17 read-only community string, setting 2-12 Cisco VG248 Analog Phone Gateway Software Configuration Guide IN-4 OL-1209-01...
- Page 129 5-12 analog phones link status 5-29 fax machines port status and statistics 5-29 modems resolving errors 5-32 PLAR phones suspending port activity 5-31 speakerphones validating configuration 5-30 supported telephony features Cisco VG248 Analog Phone Gateway Software Configuration Guide OL-1209-01 IN-5...
- Page 130 TFTP server assigning purpose trap receiver stations, configuring 2-15 traps supported types 1-11 trap settings, configuring 2-14 troubleshooting SMDI errors 5-32 types, of MWI understanding call control modes caller ID Cisco VG248 Analog Phone Gateway Software Configuration Guide IN-6 OL-1209-01...