Troubleshooting - Philips AS360 User Manual

7 Troubleshooting

Warning
•
Never remove the casing of this device.
To keep the warranty valid, never try to repair
the system yourself.
If you encounter problems when using this
device, check the following points before
requesting service. If the problem remains
unsolved, go to the Philips Web page (www.
philips.com/support). When you contact Philips,
make sure that the device is nearby and the
model number and serial number are available.
No power
•
Make sure that the AC power adaptor of
the docking speaker is connected properly.
•
Make sure that there is power at the AC
outlet.
• Make sure that the batteries are inserted
correctly.
•
If the docking speaker is installed with
batteries, and the AC power adapter is
connected to the docking speaker, when
unplug the adapter, the docking speaker
will switch to standby mode. Press
restart the docking speaker.
No response from docked device
• The "dock and play" function only supports
Android-powered devices with an
operation system of version 4.2 or above.
•
The "dock and play" function is not
available in battery mode.
No sound or poor sound
• Adjust the volume of the docking speaker.
• Adjust the volume of your Android device.
No response from the unit
•
Disconnect and reconnect the AC power
plug, then turn on the docking speaker
again.
EN
12
to