Troubleshooting - Sagem MYC2-3 User Manual

Troubleshooting

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ROBLEM ITUATION
Impossible to start phone
BATTERY STATE UNKNOWN message The battery has not been recognised by the phone. Check that the battery is
LOW BATTERY message
SIM MISSING message
PIN INCORRECT Message
SIM BLOCKED
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Hold down the key (3 s).
Charge the phone up for 15 minutes before starting it again.
Check the battery change icon scrolls.
Yes: charge correct.
No: disconnect the charger, then reconnect it, check that the battery icon scrolls.
Press the right programmable key "Start".
If the icon continues not to scroll, repeat the disconnect and connect operation
several times. If the battery still does not charge, contact the after-sales service.
When the charge battery icon has stopped flashing, the battery is charged.
correctly installed in the phone.
This message is displayed when the battery becomes too weak. The phone
switches itself off automatically. Put the phone on charge.
Check SIM card is present and properly installed.
Visually check the SIM card. If the card is damaged, contact the operator's point
of sale to check. If the message continues, contact the after-sales service.
PIN keying error. Caution: after three attempts, the SIM card is locked.
If a wrong PIN number is entered three times in succession, your SIM card is
blocked. You must then:
- Enter "**05*".
- Enter the PUK (Personal Unblocking Key) code provided by your operator,
and accept.
- Enter your PIN number and accept.
- Enter your PIN number again and accept.
After 5 or 10 failed attempts (depending on the type of SIM card), the SIM card is
definitely locked. You must then contact your operator or your SMC to obtain a
new card.
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Troubleshooting