Dell Precision Mobile Workstation M4700 Owner's Manual
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Dell Precision Mobile Workstation M4700 Owner's Manual

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See also: Setup and Features Information , Manual
Dell Precision Mobile Workstation M4700
Owner's Manual
Regulatory Model: P21F
Regulatory Type: P21F001

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Summary of Contents for Dell Precision Mobile Workstation M4700

  • Page 1 Dell Precision Mobile Workstation M4700 Owner's Manual Regulatory Model: P21F Regulatory Type: P21F001...
  • Page 2 Blu-ray Disc Association (BDA) and licensed for use on discs and players. The Bluetooth word mark is a registered ® trademark and owned by the Bluetooth SIG, Inc. and any use of such mark by Dell Inc. is under license. Wi-Fi is a registered ® ®...

  • Page 3: Table Of Contents

    Contents 1 Working on Your Computer....................... 7 ........................7 Before Working Inside Your Computer ..............................8 Recommended Tools ............................8 Turning Off Your Computer ........................9 After Working Inside Your Computer 2 Removing and Installing Components................... 11 ........................11 Removing the Secure Digital (SD) Card .............................
  • Page 4 ..........................28 Installing the Video-Card Fan ..........................28 Removing the Coin-Cell Battery ..........................29 Installing the Coin-Cell Battery ............................29 Removing the Palmrest ............................32 Installing the Palmrest ........................33 Removing the ExpressCard Module .........................34 Installing the ExpressCard Module ............................35 Removing The Heat Sink ............................35 Installing the Heat Sink ............................36...
  • Page 5 ................71 Enhanced Pre-Boot System Assessment (ePSA) Diagnostics 5 Troubleshooting Your Computer.....................73 ............................... 73 Device Status Lights .............................. 74 Battery Status Lights ............................74 Technical Specification 6 Specifications..........................81 ............................81 Technical Specification 7 Contacting Dell.......................... 89 ............................... 89 Contacting Dell...

  • Page 7: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 8: Recommended Tools

    NOTE: To avoid damaging the system board, you must remove the main battery before you service the computer. Remove the main battery. Turn the computer top-side up. Open the display. 10. Press the power button to ground the system board. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the display.

  • Page 9: After Working Inside Your Computer

    After you complete any replacement procedure, ensure you connect any external devices, cards, and cables before turning on your computer. CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries designed for other Dell computers.

  • Page 11: Removing And Installing Components

    Removing and Installing Components This section provides detailed information on how to remove or install the components from your computer. Removing the Secure Digital (SD) Card Before Working Inside Your Computer . Follow the procedures in Press in on the SD card to release it from the computer. Slide the SD card out of the computer. Installing the SD Card Push in the SD card into its slot until it clicks into place.

  • Page 12: Installing The Battery

    Flip and remove the battery from the computer. Installing the Battery Slide the battery into its slot until it clicks into place. After Working Inside Your Computer. Follow the procedures in Removing the Subscriber Identity Module (SIM) Card Before Working Inside Your Computer . Follow the procedures in Remove the battery.

  • Page 13: Installing The Subscriber Identity Module (Sim) Card

    Slide the SIM card out from the slot . Installing the Subscriber Identity Module (SIM) Card Push in the SIM card into its slot. Install the battery. After Working Inside Your Computer . Follow the procedures in Removing the Base Cover Before Working Inside Your Computer .
  • Page 14 Flip and remove the base cover from the computer.

  • Page 15: Installing The Base Cover

    Installing the Base Cover Slide in and place the base cover to align with the screw holes correctly on the computer. Tighten the screws to secure the base cover to the computer. Install the battery. After Working Inside Your Computer . Follow the procedures in Removing the Keyboard Trim Follow the procedures in...

  • Page 16: Installing The Keyboard Trim

    Installing the Keyboard Trim Toe-in the keyboard trim from the front and align it to its original position on the computer. Ensure that the hard-tab on the left corner snaps into place.

  • Page 17: Removing The Keyboard

    Press along the sides of the keyboard trim until it snaps in place. Install the battery. After Working Inside Your Computer . Follow the procedures in Removing the Keyboard Before Working Inside Your Computer . Follow the procedures in Remove the: a) battery b) keyboard trim Remove the screws that secure the keyboard to the computer.
  • Page 18 Starting from the bottom of the keyboard, separate the keyboard from the computer and flip the keyboard over. Disconnect the keyboard-data cable from the system board and remove the keyboard.

  • Page 19: Installing The Keyboard

    Installing the Keyboard Connect the keyboard-data cable to the system board. NOTE: Ensure that you fold the keyboard-data cable in perfect alignment. Press the keyboard in its compartment. Tighten the screws to secure the keyboard to the computer. Press over the cross section of the following keys to secure the keyboard to the computer: a) <R>...

  • Page 20: Removing The Primary Memory

    Install the: a) keyboard trim b) battery After Working Inside Your Computer . Follow the procedures in Removing the Primary Memory Before Working Inside Your Computer . Follow the procedures in Remove the: a) battery b) base cover Pry the retention clips away from the primary memory until it pops up. Lift the primary memory and remove it from the computer.

  • Page 21: Removing The Secondary Memory

    a) base cover b) battery After Working Inside Your Computer . Follow the procedures in Removing the Secondary Memory Before Working Inside Your Computer . Follow the procedures in Remove the: a) battery b) keyboard trim c) keyboard NOTE: The secondary memory is located below the keyboard. Pry the retention clips away from the memory module until it pops up.
  • Page 22 Pry and slide out the optical drive to remove it from the computer. Remove the screws that secure the drive-latch bracket to the optical drive and remove the bracket.

  • Page 23: Installing The Optical Drive

    Installing the Optical Drive Tighten the screws to secure the drive-latch bracket to the optical drive. Slide the optical drive into its slot and tighten the screw to secure the optical drive to the computer. Install the: a) battery b) base cover After Working Inside Your Computer .

  • Page 24: Installing The Hard Drive

    Flex the hard-drive bracket outward and pull out the hard drive from the bracket. NOTE: A rubber filler is installed to the hard-drive bracket for 7 mm hard drives. It is designed to prevent vibrations and for correct installation of the 7 mm hard drives. 9 mm hard drives do not require the filler when installed into the hard-drive bracket.

  • Page 25: Installing The Wireless Local Area Network (Wlan) Card

    Installing the Wireless Local Area Network (WLAN) Card Insert the WLAN card in its slot in the computer. Tighten the screw to secure the WLAN card to the computer. Route through the routing channel and connect them to the WLAN card. Install the: a) base cover b) battery...

  • Page 26: Installing The Bluetooth Module

    Disconnect and un-route the bluetooth cable. Slide the bluetooth door upward to release it. Remove the bluetooth module from the computer. Remove the screw that secures the bluetooth module in place. Remove the bluetooth module. Disconnect and remove the bluetooth cable from the module. Installing the Bluetooth Module Connect the bluetooth cable to the bluetooth module.

  • Page 27: Removing The Processor Fan

    After Working Inside Your Computer . Follow the procedures in Removing the Processor Fan Before Working Inside Your Computer . Follow the procedures in Remove the: a) battery b) base cover Remove the screws that secure the processor fan to the computer. Remove the processor fan from the computer. Disconnect the processor-fan cable.

  • Page 28: Removing The Video-Card Fan

    Removing the Video-Card Fan Before Working Inside Your Computer . Follow the procedures in Remove the: a) battery b) base cover Remove the screws that secure the video-card fan to the computer. Remove the video-card fan from the computer. Disconnect the video-card fan cable. Installing the Video-Card Fan Connect the video-card fan cable.

  • Page 29: Installing The Coin-Cell Battery

    Installing the Coin-Cell Battery Replace the coin-cell battery in its slot in the computer. Connect the coin-cell battery cable. Install the: a) base cover b) battery After Working Inside Your Computer . Follow the procedures in Removing the Palmrest Before Working Inside Your Computer . Follow the procedures in Remove the: a) battery...
  • Page 30 Remove the screws that secure the palmrest to the base of the computer. Flip the computer and disconnect the following cables from the system board: a) media board b) speaker...
  • Page 31 c) touchpad d) power button Remove the screws that secure the palmrest to the computer and flip it over from the edge. Flip and remove the palmrest from the computer.

  • Page 32: Installing The Palmrest

    Installing the Palmrest Toe-in the palmrest from the front and align it to its original position on the computer.

  • Page 33: Removing The Expresscard Module

    Press on the positions indicated until it snaps in place. Connect the following cables to the system board: a) power button b) touchpad c) speaker d) media board e) fingerprint f) RFID Tighten the screws to secure the palmrest to the front of the computer. Tighten the screws to secure the palmrest to the base of the computer.

  • Page 34: Installing The Expresscard Module

    c) base cover d) keyboard trim e) keyboard f) optical drive g) hard drive h) palm rest Disconnect the : a) ExpressCard cable from the system board b) the USH board cable from the USH board (M4700 only) Remove the screws that secure the ExpressCard module to the computer and remove the ExpressCard module. Installing the ExpressCard Module Insert the ExpressCard module into its compartment.

  • Page 35: Removing The Heat Sink

    a) palm rest b) hard drive c) optical drive d) keyboard e) keyboard trim f) base cover g) battery h) ExpressCard After Working Inside Your Computer . Follow the procedures in Removing The Heat Sink Before Working Inside Your Computer . Follow the procedures in Remove the: a) battery...

  • Page 36: Removing The Processor

    g) base cover h) battery After Working Inside Your Computer . Follow the procedures in Removing the Processor Before Working Inside Your Computer . Follow the procedures in Remove the: a) battery b) base cover c) keyboard trim d) keyboard e) optical drive f) hard drive g) palm rest...
  • Page 37 c) keyboard trim d) keyboard e) optical drive f) hard drive g) palm rest h) video fan Disconnect and un-route any antenna cables connected to installed wireless cards. Remove the antenna cables from the routing channels. Loosen the captive screws on the heat sink.

  • Page 38: Installing The Video-Card Heat Sink

    Remove the video-card heat sink from the computer. Installing the Video-Card Heat Sink Slide the heat sink into its original position in the computer. Tighten the captive screws to secure the heat sink. Route and connect the antenna cables to the installed wireless cards. Install the: a) video fan b) palm rest...

  • Page 39: Removing The Video Card

    g) bottom door h) battery After Working Inside Your Computer . Follow the procedures in Removing the Video Card Before Working Inside Your Computer . Follow the procedures in Remove the: a) battery b) base cover c) keyboard trim d) keyboard e) optical drive f) hard drive g) palm rest...

  • Page 40: Removing The Input/Output (I/O) Board

    Removing the Input/Output (I/O) Board Before Working Inside Your Computer . Follow the procedures in Remove the: a) SD card b) battery c) base cover d) keyboard trim e) keyboard f) optical drive g) hard drive h) palmrest Disconnect the ExpressCard module connector from the I/O board. Remove the screw that secures the I/O board to the computer.

  • Page 41: Installing The I/O Board

    Installing the I/O Board Connect the I/O board connector and slide the I/O board into its slot in the computer. Tighten the screw to secure the I/O board to the computer. Connect the ExpressCard module connector to the I/O board. Install the: a) palmrest b) hard drive...

  • Page 42: Installing The Switch Board

    g) palmrest Disconnect the switch-board cable from the system board and remove it from the latches. Remove the screws that secure the switch board to the computer and remove it from the computer. Installing the Switch Board Align the switch board to its original position on the computer. Tighten the screws to secure the switch board to the computer.

  • Page 43: Installing The Ush Board

    Installing the USH Board Align the USH board to its original position on the computer. Tighten the screws to secure the USH board to the computer. Connect the smart-card and the USH board cables to the system board. Install the: a) palmrest b) hard drive c) optical drive...
  • Page 44 Flip the computer and pull up the antenna cables through the routing hole. Flip the computer and remove the screws from the bottom and back of the computer.
  • Page 45 Remove the screws that secure the low-voltage differential signalling (LVDS) cable bracket. Remove the LVDS cable bracket and disconnect the LVDS cable and camera cable from the system board. NOTE: LVDS cable is available in M4700 without the bracket. LVDS cable bracket is available only in M6700. Remove the screws that secure the display assembly to the computer.

  • Page 46: Installing The Display Assembly

    Installing the Display Assembly Tighten the screws to secure the display assembly in place. Connect the camera and LVDS cables to the correct connectors on the system board. Place the LVDS cable bracket on the computer and tighten the screws to secure it to the computer. NOTE: LVDS cable is available in M4700 without the bracket.

  • Page 47: Installing The Hinge Cover

    a) battery b) base cover c) keyboard trim d) keyboard e) optical drive f) hard drive g) palmrest h) display assembly Remove the screws that secure the hinge cover to the computer. Remove the hinge cover from the computer. Installing the Hinge Cover Place the hinge cover in its position on the computer.
  • Page 48 f) keyboard g) optical drive h) hard drive primary memory secondary memory k) processor fan video-card fan m) palmrest n) heat sink o) processor p) video-card heat sink q) video card r) I/O board s) display assembly Disconnect the coin-cell battery cable. Disconnect the bluetooth cable.
  • Page 49 Disconnect the USH cable. Disconnect the wireless cable. Remove all mini-cards (if available). Remove the screws that secure the system board in place and lift the top edge of the system board to a 20° angle.

  • Page 50: Installing The System Board

    10. Disconnect the power connector cable and remove the system board. Installing the System Board Connect the power connector cable to the system board. Place the system board in its compartment. Tighten the screws to secure the system board to the computer. Connect the following cables: a) USH connector b) bluetooth...

  • Page 51: Removing The Power-Connector Port

    p) base cover q) battery r) ExpressCard s) SD card After Working Inside Your Computer . Follow the procedures in Removing the Power-Connector Port Before Working Inside Your Computer . Follow the procedures in Remove the: a) SD card b) ExpressCard c) battery d) base cover e) keyboard trim...

  • Page 52: Removing The Display Bezel

    a) system board b) display assembly c) I/O board d) video card e) video-card heat sink f) processor g) processor heatsink h) palm rest video-card fan processor fan k) secondary memory primary memory m) hard drive n) optical drive o) keyboard p) keyboard trim q) base cover r) battery...

  • Page 53: Installing The Display Bezel

    Work your way around the sides and top edge of the display bezel and remove the display bezel from the computer . Installing the Display Bezel Slide in the display bezel from the bottom and press on the display bezel.

  • Page 54: Removing The Display Panel

    Work around the entire bezel until it snaps onto the display assembly. Install the battery. After Working Inside Your Computer. Follow the procedures in Removing the Display Panel Follow the procedures in Before Working Inside Your Computer . Remove the: a) battery b) display bezel Remove the screw that secures the display panel to the display assembly.
  • Page 55 Peel back the adhesive tape that secures the LVDS cable to the display panel. Disconnect the LVDS cable.
  • Page 56 Remove the screws that secure the display brackets to the display panel. Remove the display brackets.

  • Page 57: Installing The Display Panel

    Installing the Display Panel Align the display brackets to the display panel. Tighten the screws to secure the display brackets to the display panel. Connect the LVDS cable and affix the adhesive tape. Align the display panel in its original position on the computer. Tighten the screws to secure the display panel to the display assembly.

  • Page 59: System Setup

    Boot Sequence allows you to bypass the System Setup‐defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...

  • Page 60: System Setup Options

    Keys Navigation <Enter> Allows you to select a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop‐down list, if applicable. <Tab> Moves to the next focus area. NOTE: For the standard graphics browser only. <Esc>...
  • Page 61 Option Description • Disabled • Enabled • Enabled w/PXE (Default Setting) Parallel Port Allows you to define and set how the parallel port on the docking station operates. You can set the parallel port to: • Disabled • • • Serial Port Identifies and defines the serial port settings.
  • Page 62 Option Description • Enable SMART Reporting - This option is disabled by default. USB Configuration Allows you to define the USB configuration. The options are: • Enable Boot Support • Enable External USB Port Default Setting: both the options are enabled. USB PowerShare Allows you to configure the behavior of the USB PowerShare feature.
  • Page 63 Option Description NOTE: Successful password changes take effect immediately. Default Setting: Not set System Password Allows you to set, change or delete the system password. NOTE: Successful password changes take effect immediately. Default Setting: Not set Internal HDD-0 Password Allows you to set, change or delete the administrator password. Default Setting: Not set Strong Password Allows you to enforce the option to always set strong passwords.
  • Page 64 Table 6. Performance Option Description Multi Core Support This field specifies whether the process will have one or all cores enabled. The performance of some applications will improve with the additional cores. This option is enabled by default. Allows you to enable or disable multi-core support for the processor.
  • Page 65 Option Description Wireless Radio Control Allows you to control the WLAN and WWAN radio. The options are: • Control WLAN radio • Control WWAN radio Default Setting: both the options are disabled. Wake on LAN/WLAN This option allows the computer to power up from the off state when triggered by a special LAN signal.
  • Page 66 Option Description • Touchpad/PS-2 Mouse (Default Setting) Numlock Enable Specifies if the NumLock function can be enabled when the computer boots. This option is enabled by default. • Enable Numlock Fn Key Emulation Allows you to match the <Scroll Lock> key feature of PS-2 keyboard with the <Fn> key feature in an internal keyboard.

  • Page 67: Updating The Bios

    Re-start the computer. Go to dell.com/support. Enter the Service Tag or Express Service Code and click Submit. NOTE: To locate the Service Tag, click Where is my Service Tag? NOTE: If you cannot find your Service Tag, click Detect Service Tag.

  • Page 68: Assigning A System Password And Setup Password

    Password Type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. CAUTION: The password features provide a basic level of security for the data on your computer. CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended.
  • Page 69 To enter the System Setup, press <F2> immediately after a power-on or reboot. In the System BIOS or System Setup screen, select System Security and press <Enter>. The System Security screen is displayed. In the System Security screen, verify that Password Status is Unlocked. Select System Password, alter or delete the existing system password and press <Enter>...

  • Page 71: Diagnostics

    Diagnostics If you experience a problem with your computer, run the ePSA diagnostics before contacting Dell for technical assistance. The purpose of running diagnostics is to test your computer's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.

  • Page 73: Troubleshooting Your Computer

    Troubleshooting Your Computer You can troubleshoot your computer using indicators like Diagnostic Lights, Beep Codes, and Error Messages during the operation of the computer. Device Status Lights Table 13. Device Status Lights Turns on when you turn on the computer and blinks when the computer is in a power management mode. Turns on when the computer reads or writes data.

  • Page 74: Battery Status Lights

    Battery Status Lights If the computer is connected to an electrical outlet, the battery light operates as follows: Alternately An unauthenticated or unsupported non-Dell AC adapter is attached to your laptop. blinking amber light and white light Alternately Temporary battery failure with AC adapter present.
  • Page 75 Table 17. Memory Feature Specification Type DDR3 Speed 1600 MHz and 1866 MHz Connectors • Intel Core i5 and i7 Dual Core processors — two DIMM slots • Intel Core i7 Quad Core and i7 Quad Extreme processors — four DIMM slots Capacity 1 GB, 2 GB, 4 GB, and 8 GB Minimum Memory...
  • Page 76 Table 21. Expansion Bus Feature Specification Bus Type PCI 2.3, PCI Express 1.0 and 2.0, SATA 1.0A ,2.0 and 3.0, USB 2.0 and 3.0 Bus Width PCIe X16 BIOS Chip (NVRAM) 96 Mb (12 MB) Table 22. Ports and Connectors Feature Specification Audio...
  • Page 77 Feature M4700 M6700 • 381.89 mm X 214.81 mm (FHD) Maximum resolution 1920 X 1080 pixels 1920 X 1080 pixels Maximum Brightness • 220 nits (HD) • 220 nits (HD+) • 300 nits (FHD) • 300 nits (FHD) Operating angle 0°...
  • Page 78 1 TB 5400 rpm, 320/500/750 GB 7200 rpm, 320GB 7200 rpm SED FIPS; 128/256/512 GB SATA 3 SSD, 256 GB SATA 3 SSD NOTE: The size of the hard drive is bound to change. For more information, see dell.com. Optical Drive: Interface •...
  • Page 79 Feature M4700 M6700 Output power 180 W 240 W Output current 9.23 A 12.30 A Rated output voltage 19.50 VDC 19.50 VDC Dimensions: 180 W 240 W Height 30 mm (1.18 inches) 25.40 mm (1 inch) Width 155 mm (6.10 inches) 200 mm (7.87 inches) Depth 76 mm (2.99 inches)
  • Page 80 Feature Specification Maximum vibration: Operating 0.66 GRMS, 2 Hz - 600 Hz Storage 1.3 GRMS, 2 Hz - 600 Hz Maximum shock: Operating 140 G, 2 ms Non-operating 163 G, 2 ms Altitude: Storage 0 m to 10668 m (0 ft to 35,000 ft) Airborne contaminant level G1 or lower as defined by ANSI/ISA-S71.04-1985...

  • Page 81: Specifications

    Specifications Technical Specification NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start (Start icon) → Help and Support, and then select the option to view information about your computer. Table 33. System Information Feature Specification System Chipset...
  • Page 82 Feature Specification Maximum memory • Intel Core i5 and i7 Dual Core processors — 16 GB • Intel Core i7 Quad Core and i7 Quad Extreme processors — 32 GB Table 36. Video Feature Specification Type discrete Data bus PCIe X16 Video controller and memory: M4700 •...
  • Page 83 Table 40. Ports and Connectors Feature Specification Audio two connectors for line-out and line-in/microphone Network Adapter one RJ45 connector USB 2.0 USB 3.0 eSATA\USB 2.0 IEEE1394: M4700 one 4–pin IEEE 1394 connector M6700 one 6–pin IEEE 1394 connector Video 15-pin VGA connector, 19-pin HDMI connector, 20-pin DisplayPort connector Memory card reader one 8-in-1 memory card reader...
  • Page 84 Feature M4700 M6700 Refresh rate 60 Hz Minimum viewing angles: Horizontal +/- 40°, +/-60° (FHD) Vertical +10°/-30°, +/- 50° (FHD) Table 42. Keyboard Feature Specification Number of keys • United States: 86 keys • United Kingdom: 87 keys • Brazil: 87 keys •...
  • Page 85 Feature Specification NOTE: The size of the hard drive is bound to change. For more information, see dell.com. Optical Drive: Interface • SATA 1 (1.5 Gb/s) • SATA 2 (3.0 Gb/s) Configuration support ODD modules and Air Bay with SATA HDD option Table 46.
  • Page 86 Feature M4700 M6700 Depth 76 mm (2.99 inches) 100 mm (3.93 inches) Temperature range: Operating 0 °C to 40 °C (32 °F to 104 °F) Non Operating –40 °C to 65 °C (–40 °F to 149 °F) Table 48. Contactless Smart Card Feature Specification Supported Smart Cards and...
  • Page 87 Feature Specification Altitude: Storage 0 m to 10668 m (0 ft to 35,000 ft) Airborne contaminant level G1 or lower as defined by ANSI/ISA-S71.04-1985...

  • Page 89: Contacting Dell

    Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Visit dell.com/support...

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