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01 Volvo On Call
Personal information
Personal information management
Volvo's sales companies, see the table below,
and Volvo Car Corporation are responsible for
the personal details processed in connection
with the VOC service. All processing is per-
formed in accordance with good practice and
current legislation concerning the processing
of personal information.
Country
Sales company
Belgium
Volvo Cars NV
UK
Volvo Car UK Ltd
France
Volvo Automobiles
France SAS
The Netherlands
Volvo Cars Neder-
land B.V.
Italy
Volvo Auto Italia
S.p.A.
Norway
Volvo Personbiler
Norge AS
Portugal
Volvo Car Portugal
S.A.
Russia
Limited Liability
Company Volvo
Cars
16
Country
Sales company
Spain
Volvo Car España
S.L.
Sweden
Volvo Personbilar
Sverige AB
Germany
Volvo Car Germany
GmbH
Finland
Volvo Auto Oy Ab
Denmark
Volvo Personvagne
Danmark A/S
Austria
Volvo Car Austria
GmbH
Switzerland
Volvo Automobile
(Schweiz) AG
Why collect personal information?
Personal information is used by Volvo and its
partners both within and outside of the EU/EES
to provide and develop the VOC service.
What personal information is
collected?
The personal information collected primarily
belongs to the following three categories.
•
Personal information that the customer
provides in connection with the activation
of the VOC service and during other con-
tact with Volvo this includes name,
address, telephone number, type of serv-
ice and the duration of the service.
•
When an specific event covered by the
service occurs information is automatically
sent from the vehicle. Such a message
contains the vehicle ID (VIN), time when the
service is used, type of service, if airbags
have been triggered, if the belt tensioners
have been triggered, current amount of
fuel, current temperature inside and out-
side the vehicle, whether the doors and
windows are locked or open and the vehi-
cle's last six positions with speed and
direction.
•
Other information that can be linked to the
customer are telephone calls with people
in the vehicle, the customer centre that
provided the service and notes made by
the customer service operator.
Who will be able to see my personal
details?
Volvo uses sub-contractors to provide the
service. These sub-contractors work on behalf
of Volvo and may only process personal details
to the extent necessary to provide the service.
All sub-contractors are bound by agreements
requiring them to observe secrecy and to treat
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