Lenovo ThinkPad User Manual page 29

b. parts only, on an exchange basis, in the second and third years of the warranty period. Your Service
Provider will charge you for any labor provided in performance of the repair or replacement in the
second and third years of the warranty period.
Types of Warranty Service
1. Customer Replaceable Unit ("CRU") Service
Under CRU Service, your Service Provider will ship CRUs to you for installation by you. CRU
information and replacement instructions are shipped with your product and are available from Lenovo
at any time upon request. CRUs that are easily installed by you are called Self-service CRUs, while
Optional-service CRUs may require some technical skill and tools. Installation of Self-service CRUs is
your responsibility. You may request that a Service Provider install Optional-service CRUs under one of
the other types of warranty service designated for your product. An optional service offering may be
available for purchase from Lenovo to have Lenovo install Self-service CRUs for you. You may find a list
of CRUs and their designation in the publication that ships with your product or at www.lenovocom/
CRUs. The requirement to return a defective CRU, if any, will be specified in the materials shipped with
a replacement CRU. When return is required: 1) return instructions, a prepaid return shipping label, and
a container will be included with the replacement CRU; and 2) you may be charged for the replacement
CRU if your Service Provider does not receive the defective CRU within thirty (30) days of your receipt
of the replacement.
2. On-site Service
Under On-Site Service, your Service Provider will either repair or exchange the product at your location.
You must provide a suitable working area to allow disassembly and reassembly of the Lenovo product.
For some products, certain repairs may require your Service Provider to send the product to a designated
service center.
3. Courier or Depot Service
Under Courier or Depot Service, your product will be repaired or exchanged at a designated service
center, with shipping arranged by your Service Provider. You are responsible for disconnecting the
product. A shipping container will be provided to you for you to return your product to a designated
service center. A courier will pick up your product and deliver it to the designated service center.
Following its repair or exchange, the service center will arrange the return delivery of the product to you.
4. Customer Carry-In or Mail-In Service
Under Customer Carry-In or Mail-In Service, your product will be repaired or exchanged at a designated
service center, with delivery or shipping arranged by you. You are responsible to deliver or mail, as your
Service Provider specifies, (prepaid by you unless specified otherwise) the product, suitably packaged to
a designated location. After the product has been repaired or exchanged, it will be made available for
your collection. Failure to collect the product may result in your Service Provider disposing of the
product as it sees fit. For Mail-in Service, the product will be returned to you at Lenovo's expense, unless
your Service Provider specifies otherwise.
5. Product Exchange Service
Under Product Exchange Service, Lenovo will ship a replacement product to your location. You are
responsible for its installation and verification of its operation. The replacement product becomes your
property in exchange for the failed product, which becomes the property of Lenovo. You must pack the
failed product in the shipping carton used to ship the replacement product and return it to Lenovo.
Transportation charges, both ways, are paid by Lenovo. Failure to use the carton in which the
replacement product was received may result in your responsibility for damage to the failed product
B-5
Appendix B. Lenovo Limited Warranty