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Lenovo ThinkPad Hardware Maintenance Manual

Helix and enhanced keyboard dock for thinkpad helix
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Hardware Maintenance Manual
ThinkPad Helix and Enhanced Keyboard Dock for ThinkPad Helix

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  • Page 1 Hardware Maintenance Manual ThinkPad Helix and Enhanced Keyboard Dock for ThinkPad Helix...
  • Page 2 Chapter 10 “Notices” on page 71. First Edition (January 2013) © Copyright Lenovo 2013. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.

  • Page 3: Table Of Contents

    Before servicing ThinkPad Helix and Enhanced products ....Keyboard Dock for ThinkPad Helix ..Disabling the built-in batteries ..
  • Page 4 Hardware Maintenance Manual...

  • Page 5: About This Manual

    ThinkPad Helix Important: • This manual is intended only for trained service technicians who are familiar with ThinkPad products. Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively. • Before servicing a ThinkPad product, be sure to read all the information under Chapter 1 “Safety information”...
  • Page 6 Hardware Maintenance Manual...

  • Page 7: Chapter 1. Safety Information

    • After service, reinstall all safety shields, guards, labels, and ground wires. Replace any safety device that is worn or defective. • Reinstall other parts that you have removed. Electrical safety Observe the following rules when working on electrical equipment. Important: © Copyright Lenovo 2013...
  • Page 8 • Use only approved tools and test equipment. Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents. • Many customers have, near their equipment, rubber floor mats that contain small conductive fibers to decrease electrostatic discharges.

  • Page 9: Safety Inspection Guide

    This guide addresses only those items. You should use good judgment to identify potential safety hazards due to attachment of non-ThinkPad features or options not covered by this inspection guide. If any unsafe conditions are present, you must determine how serious the apparent hazard could be and whether you can continue without first correcting the problem.

  • Page 10: Grounding Requirements

    – Use the round ground prong of the ac plug. Grounding requirements Electrical grounding of ThinkPad product is required for operator safety and correct system function. Proper grounding of the electrical outlet can be verified by a certified electrician. Safety notices (multilingual translations) The safety notices in this section are provided in the following languages: •...
  • Page 11 DANGER DANGER DANGER DANGER DANGER DANGER Chapter 1 Safety information...
  • Page 12 DANGER Hardware Maintenance Manual...
  • Page 13 PERIGO PERIGO PERIGO Chapter 1 Safety information...
  • Page 14 PERIGO PERIGO PERIGO PERIGO PERIGO Hardware Maintenance Manual...
  • Page 15 DANGER DANGER DANGER DANGER DANGER Chapter 1 Safety information...
  • Page 16 DANGER DANGER DANGER VORSICHT VORSICHT Hardware Maintenance Manual...
  • Page 17 VORSICHT VORSICHT VORSICHT VORSICHT VORSICHT VORSICHT Chapter 1 Safety information...
  • Page 18 Hardware Maintenance Manual...
  • Page 19 Chapter 1 Safety information...
  • Page 20 Hardware Maintenance Manual...
  • Page 21 Chapter 1 Safety information...
  • Page 22 Hardware Maintenance Manual...
  • Page 23 Chapter 1 Safety information...
  • Page 24 Hardware Maintenance Manual...

  • Page 25: Chapter 2. Important Service Information

    – “FRU identification for CTO, CMV, and GAV products” on page 20 Important: • Advise customers to access http://www.lenovo.com/support to view the software fixes and driver ® downloads for the tablet. To install them, advise customers to call the Lenovo Customer Support Center.

  • Page 26: Strategy For Replacing Frus For Cto, Cmv, And Gav

    Dynamic Configure To Order (CTO) This product type provides the ability for a customer to configure a Lenovo solution from an eSite, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label, Product Entitlement Warehouse (PEW), and eSupport will load these products as the 4-digit MT and 3-digit model, where model = “CTO”...
  • Page 27 To view the warranty status of the key commodities on a ThinkPad product, do the following: 1. Go to http://www.lenovo.com/support. 2. Click Warranty & Services. 3. Click Check Warranty Status. 4. On the Warranty Status Lookup page, click Parts Lookup.
  • Page 28 Hardware Maintenance Manual...

  • Page 29: Chapter 3. General Checkout

    The following is a list of some common items that are not covered under warranty and some symptoms that might indicate that the system is subjected to stress beyond normal use. Before checking problems with the ThinkPad product, determine whether the damage is covered under the warranty by referring to the following list: The following are not covered under warranty: •...

  • Page 30: Checkout Guide

    The Lenovo Solution Center program is available for download at http://www.lenovo.com/diags. After you install the Lenovo Solution Center program, go to Control Panel and click System and Security ➙ Lenovo - System Health and Diagnostics to launch the program.
  • Page 31 If an error code is displayed, go to “Symptom-to-FRU index” on page 32 for error code descriptions and troubleshooting hints. 2. When the ThinkPad logo is displayed, repeatedly press and release the F10 key. The main screen of the UEFI diagnostic program is displayed.

  • Page 32: Power System Checkout

    3. Turn off the tablet and connect the tablet to the keyboard dock. If the status indicator on the keyboard dock (the illuminated dot in the ThinkPad logo) lights up for a moment, it means that the keyboard dock built-in battery is functional.

  • Page 33: Checking The Backup Battery

    2. Click the battery status icon in the Windows notification area. If the keyboard dock built-in battery is functional, the item Battery #2 is displayed showing the battery status of the keyboard dock. If you cannot find this item, continue with the next step. 3.
  • Page 34 Hardware Maintenance Manual...

  • Page 35: Chapter 4. Related Service Information

    Refreshing the tablet If the tablet does not perform well and the problem might be caused by a recently installed program, do the following to refresh the tablet without losing personal files or changing the settings: © Copyright Lenovo 2013...

  • Page 36: Passwords

    8 operating system. Passwords As many as three passwords may be needed for any ThinkPad notebook computer: the power-on password, the hard disk password, and the supervisor password. If any of these passwords has been set, a prompt for it will be displayed on the screen whenever the computer is turned on.

  • Page 37: Hard Disk Password

    Lenovo nor Lenovo authorized service technicians provide any services to reset either the user or the master hard disk password, or to recover data from the hard disk drive. The only Lenovo and Lenovo authorized servicer solution to put the system back to operational status would be to replace the drive for a scheduled fee.

  • Page 38: Supervisor Password

    10. Press F10 to save changes and exit the ThinkPad Setup program. The user hard disk password and the master hard disk password have been removed. Supervisor password The supervisor password protects the system information stored in the ThinkPad Setup program. Without it, no one can change the configuration of the tablet.

  • Page 39: Numeric Error Codes

    0183 Checksum of the Security settings in the EFI Variable Bad CRC of Security Settings in EFI Variable. Enter is not correct. Enter ThinkPad Setup to check Security ThinkPad Setup. settings, Press F10 and then press Enter to restart the system.

  • Page 40: Undetermined Problems

    4. Visually check each FRU for damage. Replace any damaged FRU. 5. Disconnect all external devices, such as the printer, mouse, and optical drive. 6. Remove the following devices: a. Non-ThinkPad devices b. Battery pack c. Main storage drive d. Memory module e.

  • Page 41: Chapter 5. Status Indicator

    Indicator Indicator Behavior and Description System status The illuminated dot in the ThinkPad logo on the tablet and the keyboard dock functions as a indicator system status indicator. The following list describes each status of the indicator and the corresponding meaning.
  • Page 42 Hardware Maintenance Manual...

  • Page 43: Chapter 6. Function Keys

    Speaker volume up Microphone mute Brightness down Brightness up Switch a display output location Enable or disable wireless features Open the Settings charm Open the Search charm View all applications that are currently open View all applications © Copyright Lenovo 2013...
  • Page 44 Hardware Maintenance Manual...

  • Page 45: Chapter 7. Locations

    This chapter introduces the locations of hardware components on the tablet and the keyboard dock. Locating tablet controls, connectors, and indicators The following illustrations show the locations of controls and hardware components on a ThinkPad Helix and Enhanced Keyboard Dock for ThinkPad Helix.

  • Page 46: Keyboard Dock Layout

    Back-side view Rear-facing camera NFC logo (on some models) Status indicator For more information about the status indicator, see Chapter 5 “Status indicator” on page 35. Keyboard dock layout Front view Status indicator Touch pad ® TrackPoint pointing stick Eject button For more information about the status indicator, see Chapter 5 “Status indicator”...

  • Page 47: Locating Frus And Crus

    CRUs, you can either install the CRU yourself or you can request that a Service Provider install the CRU according to the warranty service for your product. If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request.

  • Page 48: Tablet Frus

    Tablet FRUs Tablet FRU Self-service CRU Optional-service LCD assembly Camera assembly with camera cable Tablet thermal fan assembly for tablet System board Wireless WAN card Wireless LAN card Tablet I/O board Tablet base cover assembly (with speakers, label trays, and wireless antennas) DC-in cable assembly Bluetooth card mSATA solid-state drive...

  • Page 49: Keyboard Dock Frus

    Tablet FRU Self-service CRU Optional-service Tablet built-in battery Tablet Digitizer Pen Keyboard dock FRUs FRU (Overall) Self-service CRU Optional-service CRU Dock and hinge assembly back cover Metal link structure Thermal fan assembly for keyboard dock Chapter 7 Locations...

  • Page 50: Looking Up Fru Information

    Base cover Keyboard dock I/O board Dock and hinge assembly Dock connectors and cables Cover of dock connectors Looking up FRU information For detailed FRU information, including part numbers, descriptions, and substitution part numbers, go to: http://www.lenovo.com/serviceparts-lookup Hardware Maintenance Manual...

  • Page 51: Chapter 8. Fru Replacement Notices

    Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual can be found at http://www.lenovo.com/support.

  • Page 52: Retaining Serial Numbers, Mtm, Uuid, And Asset Id

    • Ensure that torque screwdrivers are calibrated correctly following country specifications. Retaining serial numbers, MTM, UUID, and Asset ID Instructions for retaining serial numbers, MTM, UUID, or asset ID can be found at the following Web site: http://www.lenovo.com/support Hardware Maintenance Manual...

  • Page 53: Chapter 9. Removing Or Replacing A Fru

    Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual is available for downloading at http://www.lenovo.com/support.

  • Page 54: Before Servicing Thinkpad Helix And Enhanced Keyboard Dock For Thinkpad Helix

    2. Turn off the tablet and disconnect the ac power adapter and all cables from the tablet and the keyboard dock. 3. Turn on the tablet. When the ThinkPad logo is displayed, press F1 continuously to enter ThinkPad Setup. 4. Select Config ➙ Power. The Power submenu is displayed.

  • Page 55: Removing The Tablet Digitizer Pen

    Removing the Tablet Digitizer Pen Removal step of the Tablet Digitizer Pen 1010 LCD assembly Removal steps of the LCD assembly Use a plastic pry tool to detach the latches of the LCD assembly. Chapter 9 Removing or replacing a FRU...

  • Page 56: 1020 Camera Assembly

    When installing: Ensure that the connectors are attached firmly to the system board. 1020 Camera assembly For access, remove the LCD assembly first. See “1010 LCD assembly” on page 49. Removal steps of the camera assembly When installing: Ensure that the connector is attached firmly to the system board. 1030 Tablet built-in battery For access, remove these FRUs in order: •...

  • Page 57: 1040 Bluetooth Card And Cable

    • “1020 Camera assembly” on page 50 DANGER Use only the authorized battery specified for your tablet. Any other battery could ignite or explode. Removal steps of the tablet built-in battery Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 3.5 mm, flat-head, nylon-coated (4) (1.85 kgf-cm) When installing: Ensure that the tablet built-in battery connector is attached firmly to the system board.

  • Page 58: 1050 System Board Assembly, Camera Cable, Tablet I/O Board Power Cable, And Sim Card Cable

    Removal steps of the Bluetooth card and cable When installing: Ensure that the connector is attached firmly. 1050 System board assembly, camera cable, tablet I/O board power cable, and SIM card cable For access, remove the following FRUs in order: •...
  • Page 59 In step , disconnect the connectors by using the removal tool for the antenna RF connector or pick the connectors off in the direction as shown by using your fingers. Step Screw (quantity) Color Torque M2 × 3.5 mm, flat-head, nylon-coated (5) Silver 0.181 Nm (1.85 kgf-cm)

  • Page 60: 1060 Tablet I/O Board

    1060 Tablet I/O board For access, remove the following FRUs in order: • “1010 LCD assembly” on page 49 • “1020 Camera assembly” on page 50 • “1030 Tablet built-in battery” on page 50 • “1040 Bluetooth card and cable” on page 51 •...

  • Page 61: 1080 Wireless Wan Card, Wireless Lan Card, And Msata Solid-State Drive

    • “1040 Bluetooth card and cable” on page 51 • “1050 System board assembly, camera cable, tablet I/O board power cable, and SIM card cable” on page 52 Removal steps of the backup battery When installing: Ensure that the connector is attached firmly. 1080 Wireless WAN card, wireless LAN card, and mSATA solid-state drive For access, remove the following FRUs in order: •...
  • Page 62 Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 3.5 mm, flat-head, nylon-coated (1) (1.85 kgf-cm) When installing: Ensure that the connector is attached firmly. Removal steps of the wireless LAN card Step Screw (quantity) Color Torque Black 0.181 Nm M2 ×...

  • Page 63: 1090 Tablet Thermal Fan Assembly

    Removal steps of the mSATA solid-state drive Step Screw (quantity) Color Torque M2 × 3.5 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) 1090 Tablet thermal fan assembly For access, remove the following FRUs in order: • “1010 LCD assembly” on page 49 •...
  • Page 64 Removal steps of the thermal fan assembly When installing: Before you install the thermal fan assembly, apply thermal grease, at an amount of 0.2 grams, on the part marked in the following illustration. Either too much or too less application of grease can cause a thermal problem due to imperfect contact with a component.

  • Page 65: 1100 Dc-In Cable Assembly And Tablet Base Cover Assembly

    1100 DC-in cable assembly and tablet base cover assembly For access, remove the following FRUs in order: • “1010 LCD assembly” on page 49 • “1020 Camera assembly” on page 50 • “1030 Tablet built-in battery” on page 50 • “1040 Bluetooth card and cable”...
  • Page 66 Removal steps of the DC-in cable assembly and tablet base cover assembly Step Screw (quantity) Color Torque M2 × 3.5 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) Applying labels to the tablet base cover assembly On the failing base cover, there might be some labels of several kinds. If the new base cover FRU is shipped with those labels, apply them to the new cover after replacement.
  • Page 67 Antenna location on the tablet base cover assembly GPS antenna Proximity sensor assembly Wireless WAN antenna (main) Wireless LAN antenna (main) Wireless WAN antenna (auxiliary) Wireless LAN antenna (auxiliary) Chapter 9 Removing or replacing a FRU...

  • Page 68: 2010 Keyboard Dock Base Cover

    2010 Keyboard dock base cover Removal steps of the keyboard dock base cover Step Screw (quantity) Color Torque M2 × 4 mm, flat-head, nylon-coated (10) Black 0.181 Nm (1.85 kgf-cm) Applying the system label to the keyboard dock base cover On the failing base cover, there might be some labels of several kinds.

  • Page 69: 2020 Keyboard Dock Built-In Battery

    Non-encryption label Israel label for WLAN and Bluetooth Asset tag Israel label for WWAN Brazil ANATEL label Indonesia label 2020 Keyboard dock built-in battery For access, remove the keyboard dock cover first. See “2010 Keyboard dock base cover” on page 62. Removal steps of the keyboard dock built-in battery Torque Step...

  • Page 70: 2030 Keyboard Dock I/O Board

    When installing: Ensure that the connector is attached firmly. 2030 Keyboard dock I/O board For access, remove the following FRUs in order: • “2010 Keyboard dock base cover” on page 62 • “2020 Keyboard dock built-in battery” on page 63 Removal steps of the keyboard dock I/O board Step Screw (quantity)

  • Page 71: 2040 Dock And Hinge Assembly, Dock Connectors And Cables, And Thermal Fan Assembly

    2040 Dock and hinge assembly, dock connectors and cables, and thermal fan assembly For access, remove the following FRUs in order: • “2010 Keyboard dock base cover” on page 62 • “2020 Keyboard dock built-in battery” on page 63 • “2030 Keyboard dock I/O board”...
  • Page 72 Removal steps of the dock connectors and cables Step Screw (quantity) Color Torque M2.5 × 6 mm, flat-head, nylon-coated (2) Black 0.392 Nm (4 kgf-cm) Black 0.181 Nm M2 × 5 mm, flat-head, nylon-coated (1) (1.85 kgf-cm) Step Screw (quantity) Color Torque M2 ×...
  • Page 73 Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 3 mm, flat-head, nylon-coated (2) (1.85 kgf-cm) Chapter 9 Removing or replacing a FRU...
  • Page 74 Torque Step Screw (quantity) Color M2 × 2 mm, flat-head, nylon-coated (2) Black 0.181 Nm (1.85 kgf-cm) Removal steps of keyboard dock thermal fan assembly Torque Step Screw (quantity) Color M2 × 3 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) Hardware Maintenance Manual...
  • Page 75 Chapter 9 Removing or replacing a FRU...
  • Page 76 Hardware Maintenance Manual...

  • Page 77: Chapter 10. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 78: Electronic Emission Notices

    For electronic emission information on Class B digital devices, refer to the corresponding information in the User Guide. EU Contact: Lenovo, Einsteinova 21, 851 01 Bratislava, Slovakia Trademarks The following terms are trademarks of Lenovo in the United States, other countries or both: Lenovo ThinkPad TrackPoint Microsoft and Windows are trademarks of the Microsoft group of companies.

  • Page 79: Appendix A. Abbreviation Table

    Electrically Erasable Programmable Read-Only Memory Extensible Firmware Interface Electrostatic discharge Field Replaceable Unit General Announce Variant Integrated circuits Liquid Crystal Display Machine type and model Power-on self-test POST RFID Radio-frequency identification Supervisor password UUID Universally unique identifier © Copyright Lenovo 2013...
  • Page 80 Hardware Maintenance Manual...
  • Page 82 Part Number: 0C10337 Printed in China (1P) P/N: 0C10337 *1P0C10337*...

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