Troubleshooting - Transcend StoreJet 25H2 User Manual

Troubleshooting︱
If a problem occurs with your StoreJet 25, please first check the information listed below before
taking your StoreJet 25 in for repair. If you are unable to remedy a problem after trying the
following suggestions, please consult your dealer, service center, or local Transcend branch office.
We also have FAQ and Support services on our website.
My operating system cannot detect the StoreJet 25
Check the following:
1. Is your StoreJet 25 properly connected to the USB port? If not, unplug it and plug it in
again. If it is properly connected, try using another available USB port.
2. Are you using the USB cable that came in the StoreJet 25 package? If not, try using the
Transcend USB Y-cable to connect the StoreJet to your computer.
3. A single USB port may not provide enough power for the SJ25H2 to function. Please
connect both large ends of USB 2.0 Y-cable to your computer. This will provide the
additional power necessary to run the drive.
4. Is your StoreJet 25 connected to a Mac
available USB port on your Mac
5. Is the USB port enabled? If not, refer to the user's manual of your computer (or
motherboard) to enable it.
6. Avoid connecting the StoreJet 25 through a USB hub.
The StoreJet 25 does not power on
Check the following:
1. A single USB port may not provide enough power for the SJ25H2 to function. Please
connect both rectangular ends of USB 2.0 Y-cable to your computer.
2. Ensure that the StoreJet 25 is properly connected to the USB port(s) on your computer.
3. Ensure that the USB port is working properly. If not, try using an alternate USB port.
I cannot copy large files to the StoreJet 25
1. Is there enough available disk space?
2. Is the file larger than 4GB? If so, please see below:
®
desktop computer.
Figure 20: Plug both USB connectors directly to your computer
The USB 2.0 Y-cable's Power Connector provides
additional power for the SH25H2, and should always
be connected.
®
keyboard? If so, unplug it and plug it into an
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