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Troubleshooting︱
If a problem occurs with your StoreJet 35T3, please first check the information listed below before
taking your StoreJet 35T3 in for repair. If you are unable to remedy a problem after trying the
following suggestions, please consult your dealer, service center, or local Transcend branch office.
We also have FAQ and Support services on our website at www.transcend.com.tw.
My operating system cannot detect the StoreJet 35T3
Check the following:
1. Is your StoreJet 35T3 properly connected to the USB port? Unplug the StoreJet 35T3 from
your computer's USB port, wait for 10 seconds, and then plug it in again. If it is properly
connected and nothing happens, try using another available USB port.
2. Ensure the Power Adapter cable is securely connected to the StoreJet 35T3's DC IN jack,
and that the Power Adapter is also plugged into a working AC power outlet.
3. Are you using the USB cable that came in the StoreJet 35T3 package? If not, try using the
Transcend supplied USB cable to connect the StoreJet to your computer.
4. Is your StoreJet 35T3 connected to a Mac
available USB port on your Mac
5. Is the USB port enabled? If not, refer to the user's manual of your computer (or
motherboard) to enable it.
6. Avoid connecting the StoreJet 35T3 through a USB hub.
The StoreJet 35T3 does not Power On
Check the following:
1. Ensure the Power Adapter cable is securely connected to the StoreJet 35T3's DC IN jack,
and that the Power Adapter is also plugged into a working AC power outlet.
2. Ensure that the StoreJet 35T3 is securely connected to the USB port on your computer.
3. Ensure that the USB port is working properly. If not, try using an alternate USB port.
I cannot copy large files to the StoreJet 35T3
1. Is there enough available disk space?
2. Is the file larger than 4GB? If so, please see below:
The StoreJet 35T3 default file system is FAT32, which allows it to be recognized on most types of
computers, game consoles and media playback devices. However, the FAT32 file system does
®
keyboard? If so, unplug it and plug it into an
®
desktop computer.
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