Troubleshooting - Nokia 3390 User Manual

20. Troubleshooting

This section provides a table that lists some of the most commonly
encountered problems and provides possible solutions.
Problem
My phone isn't
charging.
My phone isn't
making/answering
calls.
I can't listen to my
voice messages.
Possible cause
The charger and the phone
are not properly connected.
The charger is not properly
plugged in.
The battery is not charged. Charge the battery.
The signal strength is poor. If you are indoors, move
The phone line has changed. Press and hold
You don't have voice mail
service.
You have not set up your
voice mailbox with your
service provider.
You have not saved your
voice mail number in your
phone.
The voice mail number you
have saved is incorrect.
You have forgotten your
password or are entering it
incorrectly.
[ 127 ]

Troubleshooting

Possible solution
Securely connect the
charger to the phone.
Make sure that the charger
is plugged in correctly.
toward a window.
select the correct line,
1 or 2.
Call your wireless service
provider.
Call your wireless service
provider.
Refer to "Voice mail++"
on page 39.
Call your wireless service
provider.
Call your wireless service
provider.
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