Southwestern Bell FA970 Owner's Manual

All-digital telephone answering system with voice day/time stamp
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Southwestern Bell
Freedom Phone®
All-Digital Telephone
Answering System
with Voice Day/Time
Stamp
FA970 OWNER'S MANUAL
TOLL FREE HELP LINE
1-800-366-0937
http://www.swbfreedomphone.com/
1

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Summary of Contents for Southwestern Bell FA970

  • Page 1 Southwestern Bell Freedom Phone® All-Digital Telephone Answering System with Voice Day/Time Stamp FA970 OWNER'S MANUAL TOLL FREE HELP LINE 1-800-366-0937 http://www.swbfreedomphone.com/...
  • Page 2: Side View

    LOCATION OF CONTROLS TOP VIEW 1. Battery Low LED Indicator 2. Answer On/Off Button 3. Time Set / Repeat Button 4. Mailbox 2 Play/Skip Button 5. Mailbox 2 Message LED 6. Mailbox 1 Play/Skip Button 7. Mailbox 1 Message LED 8.
  • Page 3: Important Safety Instructions

    PLEASE READ IMPORTANT SAFETY INSTRUCTIONS ON PAGES 2-4 BEFORE USE. Congratulations! You have purchased an FA970 Digital Answering System with Voice Day/Time Stamp manufactured to the highest standards of SOUTHEWSTERN BELL ® FREEDOM PHONE RETAIL SALES. Digital Technology This digital design utilizes a computer chip to perform answering system functions...
  • Page 4 Do not place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the product. Slots or openings in the cabinet and the back and bottom are provided for ventilation, to protect it from overheating. These openings must not be blocked or covered.
  • Page 5: Safety Instructions For Batteries

    d. If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operating instructions because improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation.
  • Page 6: This Package Contains

    Save These Instructions GENERAL INFORMATION BOX CONTENTS This package contains: • FA970 Digital Telephone Answering System • One (1) AC Adaptor 120V AC • Owner’s Manual • One (1) Quick Installation Guide • One (1) Remote Access Card •...
  • Page 7 For your reference, keep a record of the date purchased. Please save sales receipt for warranty reference. Date of Purchase ____________________ INSTALLATION CAUTION 1. Never install telephone wiring during a lightning storm. 2. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.
  • Page 8 1. Using a small Philips type screwdriver, remove the screw located in the battery compartment on the bottom of the base and lift the battery compartment door (Fig A). 2. Install one 9 volt battery. (Fig B)
  • Page 9 (RJ11C). To Connect the Telephone Line 1. Plug the telephone line cord (connected to the back of the FA970) into the modular outlet in your telephone wall jack. 2. If you are connecting your FA970 to an extension telephone, plug one end of the extension telephone line cord to the extension line jack (located on back of unit).
  • Page 10: Recording Your Greeting

    4. The unit will beep once and play back your recorded greeting. The message LEDs will be lit solid to indicate the unit is in Answer On mode. Note: The FA970 has two personalized mailboxes. You have an option to have callers leave messages in either of the two mailboxes.
  • Page 11: Volume Control

    ANSWERING MACHINE FEATURES Voice Time/Day Stamp The FA970 records the time and day at the end of each message, if set. Note: When setting the Time/Day, do not allow more than 20 seconds to elapse between any step:...
  • Page 12 Setting Voice Time/Day Stamp Day Set 1. Press and hold the TIME SET/REPEAT button for 2 seconds. The unit will say “Monday”. 2. Press the ANSWER ON/OFF button until you hear the correct day. 3. To return to the previous day, press the MAIL 1 or MAIL 2 button. Hour Set 1.
  • Page 13: Message Playback

    3. The set time and day will be heard at the end of each message, if you set the Voice Time/Day Stamp. 4. Your FA970 will automatically stop and sound 3 beeps after the last message has played back. The message count will reset, and the message LEDs will be lit solid.
  • Page 14 1. You must follow the above “SAVE” procedure each time you listen to your incoming messages and before the system answers a new incoming call or all messages will be lost. 2. The maximum digital recording memory of your FA970 answering system is approximately 11 minutes.
  • Page 15: Call Screening

    Voice Activated Recording (VOX) Your FA970 records messages for up to 60 seconds, as long as the caller speaks. To avoid unnecessary pauses due to hang-ups and to save message capacity, your unit will automatically stop recording after 7 seconds of silence.
  • Page 16: Power Failure Protection/Battery Back Up

    Power Failure Protection/Battery Back Up If an AC power failure occurs, or the power plug comes out of the wall, your unit will shut down until the power is restored. When the power is restored, any messages recorded before the power failure will be saved IF YOU HAVE INSTALLED A 9 VOLT BATTERY.
  • Page 17: Remote Security Code

    How Toll Saver Works IF YOU HAVE SET THE RING SELECT SWITCH TO TOLL SAVER (TS), when calling your unit from a remote location to check for messages, listen to the number of rings: No Messages Received If your phone rings more than two times, you have no new messages. You can hang up on the third ring before your unit answers, and save the cost of the call.
  • Page 18: Remote Message Playback

    Dial your three digit security code within 20 seconds after the beep, pressing and holding each digit for 1-2 seconds. Allow a 2 seconds interval between each digit. 3. Your FA970 will sound one beep to indicate the code was entered correctly. (If there are no beeps, enter your code again.) 4.
  • Page 19: To Retrieve Messages When Recording Memory Is Full

    Note: Your FA970 will sound a series of beeps if there are no messages. Remote Record New Greeting If you press 8 (to record new greeting): 1. When you hear a beep, begin recording your new greeting (up to 30 seconds).
  • Page 20: Answers To Commonly Asked Questions

    4. Follow the remote message playback procedure. IMPORTANT Remote message retrieval will not work when calling from a rotary or push button pulse dialing phone, unless a tone generator is used. Also, some touch tone phones only output tones for a fraction of a second. If you experience difficulty with remote operation, try another phone, or use a separate tone generator.
  • Page 21 Q. How do I erase the incoming messages to make room for more? A. Your FA970 automatically erases old messages that have already been listened to when new ones are recorded (unless you save them with the message save command).
  • Page 22: Section Three-Remote Operation

    Section Three-Remote Operation Q. I am checking my messages remotely from a touch tone telephone, but my unit will not play back my messages. Why? A. Although the telephone you are using is a push- button telephone, it is possible that the telephone line over which you are calling is not a standard touch tone line.
  • Page 23 If your telephone equipment causes harm to the telephone network, the telephone company may discontinue your service temporarily. If possible, they will notify you in advance. But if advance notice isn’t practical, you will be notified as soon as possible. You will be informed of your right to file a complaint with the FCC.
  • Page 24 FCC certification may be voided. Should you encounter any problems, please call the ® Southwestern Bell Freedom Phone Retail Sales Toll-Free Customer Help Line for assistance: 1-800-366-0937, Monday - Friday 8:30 AM - 9:00 PM, and Saturday 8:30 AM - 12:30 PM (EST).
  • Page 25: Limited Warranty

    (1) year from the date of purchase as shown on the purchaser’s receipt. ® The obligation of Southwestern Bell Freedom Phone Retail Sales, under this one (1) year warranty shall be limited to repair or replacement (at our option), during the...
  • Page 26 ® Southwestern Bell Freedom Phone Retail Sales assumes no responsibility for damages or penalties incurred resulting from the use of this product in a manner or location other than that for which it is intended.
  • Page 27 LISTEN — as our experts talk you through the problem For immediate answers to your questions regarding operation, missing parts or installation, call the ® Southwestern Bell Freedom Phone Retail Sales Help Line: 1-800-366-0937 Monday - Friday 8:30 AM - 9:00 PM (EST) Saturday 8:30 AM - 12:30 PM (EST) http://www.swbfreedomphone.com...

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