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Troubleshooting
Related Manuals for Polaroid P100I
Summary of Contents for Polaroid P100I
- Page 1 Polaroid P100i User’s Manual General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications User's Manual Appendix A Appendix B Appendix C P100i User's Manual No. 980497-0012 Rev. A © 2004 Polaroid Corporation...
- Page 2 This document contains information proprietary to Polaroid. This document and the information contained within is copyrighted by Polaroid and may not be duplicated in full or in part by any person without written approval from Polaroid. While every effort has been been made to keep the information contained within...
- Page 3 However, if it is determined that the use of other manufacturer supplies has caused any defect in the printhead for which a warranty claim is made, the user is responsible for Polaroid’s labor and material charges required to repair the defect. The warranty becomes void if the printhead is physically worn or damaged;...
- Page 4 Use of a shielded cable is required to comply within Class B limits of Part 15 of FCC Rules. Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by Polaroid may cause, harmful interference and void the FCC authorization to operate this equipment. INDUSTRY CANADA NOTICE...
- Page 5 Appendix C P100i PRINTER MODELS The Product Number tells a story: Here is a quick review of the Polaroid Card Printer Series numbering and lettering system to help you. The P100i Plastic Card Printer employs Dye Sublimination and Resin Thermal Transfer Technologies.
- Page 6 Polaroid P100i User’s Manual General Information Getting Started Operation Printing a Card Throughout this manual, different icons ICONS Cleaning highlight important information, as follows: Troubleshooting Specifications Appendix A Important general information. Appendix B Appendix C Mechanical hazard, such as one associated with moving parts, capable of resulting in equipment damage or personal injury.
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Page 7: Table Of Contents
PRINTING A SAMPLE CARD ....21 3•1 To install the P100i Printer Driver Automatically on all Operating systems, use the install wizard ..22 3•2 Set Printer Driver Options . - Page 8 Polaroid P100i User’s Manual General Information Getting Started Operation Printing a Card Cleaning Troubleshooting Specifications APPENDIX A - MAGNETIC CARD STRIPE Appendix A ENCODER ......41 Introduction .
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Page 9: Getting Started
ETTING STARTED 1•1 Unpacking your card printer Your P100i printer ships in a carton and protective anti-static bag. Keep all packing material in case you need to move or re- ship the printer. While unpacking, inspect the carton to ensure that no damage occurred during shipping. -
Page 10: Cleaning Troubleshooting
Polaroid P100i User’s Manual General Information Getting Started In addition to user documentation, make sure the following items are Operation included with your P100i printer: Printing a Card Cleaning Troubleshooting Specifications Appendix A CARD OUTPUT HOPPER CLEANING KIT Appendix B... -
Page 11: 1•2 Indicators And Control
User’s Manual General Information Getting Started Operation Printing a Card 1•2 Indicators and Control Cleaning Your P100i printer has an LCD Display, two LED’s and two Panel Troubleshooting Buttons. Specifications Appendix A Appendix B LCD Display Appendix C Clear Button “Select”... -
Page 12: 1•3 Printer Installation
Printing a Card Cleaning CAUTION: Limit AC power supplied to the P100i Printer to 110 - 230 V AC, 60 - 50 Hz for Troubleshooting an associated 680 mA - 310 mA. Limit excess Specifications current draw to 16 amps or less, using an associated circuit breaker or other such device. - Page 13 Polaroid P100i User’s Manual General Information Getting Started Operation Printing a Card Cleaning Troubleshooting 4. Attach and secure the interface cable to printer and computer. Note: In printers with Specifications two-connectors, use the USB or the Appendix A Parallel/Ethernet, never both.
- Page 14 General Information Getting Started Operation Printing a Card ETHERNET The following shows the function of the switch and indicators Cleaning found on P100i Printers that use Ethernet Computer Interfaces. INDICATORS Troubleshooting Action Status Being Signaled Flashing Power-On Self Testing Specifications Solid >...
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Page 15: 2•1 Printer Features
Appendix A PERATION Appendix B Appendix C 2•1 Printer Features The following shows the features found on your P100i Printer: STANDARD FEATURES OPTIONAL FEATURES 1. Print Head A. Magnetic Encoding Station 2. Print Head Unlock Lever B. Smart Card Contact Station 3. - Page 16 Operation Printing a Card P100i SECURITY FEATURES Cleaning Troubleshooting Your P100i Plastic Card Printer comes equipped with several Specifications security features. For information on the Passcode electronic lock or the TrueSecure Varnish Image Printing, please refer Appendix A to the i Series Security Features supplement document.
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Page 17: 2•2 Loading Ribbons
The P100i Printer requires approved ribbons (see Appendix C). The Resin Thermal Transfer and Dye Sublimation ribbons and Lamination Troubleshooting are specifically designed for your P100i Printer. i Series printers require Specifications the use of i Series ribbons for full color printing. - Page 18 Polaroid P100i User’s Manual General Information Getting Started Operation Printing a Card Cleaning SUPPLY SPINDLE Troubleshooting Specifications 3. Load ribbon onto the supply spindle (under Appendix A print head carriage) and empty core (with tape Appendix B attached) onto the take-up spindle. Make sure...
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Page 19: 2•3 Loading Cards
General Information Getting Started Operation Printing a Card 2•3 Loading Cards Cleaning To help you load, print, and collect cards, the P100i has the following Troubleshooting items: Specifications CARD FEEDER Appendix A This items is used for loading cards. Appendix B Appendix C 1.·Open Card Feeder Cover by putting... -
Page 20: Card Cleaning Cartridge
Polaroid P100i User’s Manual General Information Getting Started Operation Printing a Card Cleaning Troubleshooting CARD CLEANING CARTRIDGE Specifications This item is used to clean the cards entering the printer. Appendix A Appendix B Appendix C 1.·Remove Card Cleaning Cartridge from packaging. -
Page 21: Card Thickness Control Lever
Polaroid P100i User’s Manual General Information Getting Started CARD THICKNESS CONTROL LEVER Operation This item is operated by the user to prevent more than one card feeding Printing a Card into the printer at the same time and causing a jam. -
Page 22: 2•4 Rejected Card Box
Troubleshooting encoding can not be completed, the card is ejected into the Rejected Card Box. The P100i Printer counts the number of cards which go into Specifications the Rejected Card Box. After 20 cards the printer stops, the Amber LED... - Page 23 Polaroid P100i User’s Manual General Information Getting Started Operation Printing a Card Cleaning 3.·Swing the Rejected Card Box Door and Troubleshooting press the top. An audible “click” signals the Specifications locked position. Appendix A Appendix B Appendix C 4.·Press the Clear Button on the front panel to re-start the current printer job and to clear the rejected cards counter.
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Page 24: 2•5 Feeding One Card At A Time
Polaroid P100i User’s Manual General Information Getting Started Operation Printing a Card 2•5 Feeding one card at a time Cleaning A Manual Feed Slot is avalable on the side of the Card Feeder cover for Troubleshooting feeding single cards. Cleaning Cards are fed manually through this slot. -
Page 25: 2•6 Printing A Test Card
Printing a Card 2•6 Printing a Test Card Cleaning Troubleshooting With ribbon and cards loaded, your P100i printer is ready to print. To check the operation of the printer you should print a test card. Specifications Appendix A Appendix B 1. -
Page 26: 2•7 Printer Menu Information
The printer will return to READY Mode if either of the two key Buttons is not pressed within ten seconds of entering Menu mode. See next page: P100i LCD Menu Tree *If the printer is equiped with a Magnetic Stripe Encoder... - Page 27 Polaroid P100i User’s Manual General Information Getting Started Operation Printing a Card READY N: NEXT Cleaning S: SELECT Troubleshooting PRINTER INFO Printer Model number Specifications Printer Firmware Version Appendix A Number of Impressions Appendix B Appendix C Reject Box status...
- Page 28 Polaroid P100i User’s Manual General Information Getting Started Operation Printing a Card Cleaning PRINTER Troubleshooting DEFAULT Ribbon Type (Cont’d.) To show the type of ribbon installed. Specifications It may not match the ribbon physically installed until the installed ribbon has been Appendix A selected through the driver.
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Page 29: Printing A Sample Card
Appendix B Appendix C RINTING A SAMPLE CARD Printing with the P100i Printer requires the Windows Printer Driver, your card design/issuing Windows software or printer command level programming through the printer interface. The P100i Card Printer can be used with any Windows 98/ME/XP/Win 2000, Windows NT 4.0 software application program, using the drivers... -
Page 30: 3•1 To Install The P100I Printer Driver Automatically On All Operating Systems, Use The Install Wizard
Polaroid P100i User’s Manual General Information Getting Started Operation 3•1.To install the P100i Printer Driver Printing a Card automatically on all Operating systems, Cleaning use the install wizard. Troubleshooting Specifications The wizard will: Appendix A - Automatically launch when the driver CD is inserted. -
Page 31: 3•2 Set Printer Driver Options
In the same tab, go to Black Panel area and select Text Only. This option allows the text printing using the Black Resin Panel from the Color Ribbon. 5• Close the P100i Printer screen. Now that you have loaded media and set up the printer driver, the P100i Printer is ready to print. -
Page 32: 3•3 Printing A Sample Card
- If the printer was not selected as the default printer, go to the File Specifications Specifications menu and Select Printer and choose Polaroid P100i Card Printer or i Appendix A Series parallel card printer in the printer names list. Then Close the Appendix A print dialog box. -
Page 33: Cleaning
Other than the recommended cleaning procedures described in this manual, allow only Polaroid authorized technicians to service the P100i Printer. NEVER loosen, tighten, adjust, or bend, etc. a part or cable inside the printer. -
Page 34: 4•1 Cleaning System
4•1 Cleaning System Printing a Card Your P100i Printer includes a simple cleaning system using the Pre- Cleaning Saturated Cleaning Cards provided. The regular use of these cards will clean and maintain important parts of your printer: including the Print Troubleshooting Head, and Transport Rollers. -
Page 35: 4•2 Cleaning The Print Head
Polaroid P100i User’s Manual General Information Getting Started Operation Printing a Card 4•2 Cleaning the Print Head Cleaning Troubleshooting A cleaning using the Cleaning System with cards usually suffices. However, a separate Print Head cleaning using swabs can remove more Specifications stubborn deposits when print anomalies persist. -
Page 36: 4•3 Card Cleaning Cartridge
Printing a Card Cleaning 4•3 Card Cleaning Cartridge Troubleshooting Your P100i Printer also has a Card Cleaning Cartridge. This item cleans Specifications the cards entering the printer. To ensure print quality, the cleaning roller requires periodic replacements. Appendix A Appendix B... - Page 37 Polaroid P100i User’s Manual General Information Getting Started Operation Printing a Card Cleaning 3.·Remove Cleaning Roller from Cartridge Troubleshooting and discard. Specifications Appendix A Appendix B Appendix C 4.·Install new Cleaning Roller into Cartridge*. To avoid contamination, always hold the Cleaning Roller assembly by the ends.
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Page 38: Troubleshooting
Appendix C This section offers solutions to potential problems you may experience with your P100i printer. The table below lists the screen messages that will be displayed on the printer's LCD, both during normal operation and to alert operator of any error conditions. There is also some additional information dealing with quality issues concerning printing onto cards. - Page 39 Polaroid P100i User’s Manual General Information Getting Started Operation Printing a Card SCREEN MESSAGE MEANING ACTION Cleaning PRINTING BLACK A monochrome panel is Troubleshooting being printed. PRINTING VARNISH Specifications The overlay is printing Appendix A A hologram overlay is being...
- Page 40 Polaroid P100i User’s Manual General Information Getting Started Operation Printing a Card SCREEN MESSAGE MEANING ACTION Cleaning ENCODING ERROR Data cannot be written or Check that the cards are Troubleshooting read from the card’s loaded with the magnetic magnetic stripe...
- Page 41 Polaroid P100i User’s Manual General Information Getting Started Operation Ribbon Errors: Check that the print ribbon has not 'run out'. Lock and Printing a Card then unlock the print head assembly; this resynchronises the ribbon automatically. When using a color ribbon, it should advance...
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Page 42: 5•2 Print Quality Issues
(NOTE: The Polaroid i Series ribbon is specifically designed to be Specifications compatible with all Polaroid i Series printers. Use of a print ribbon other Appendix A than the Polaroid i Series may result in poor print quality, which the following fixes may not correct. - Page 43 Polaroid P100i User’s Manual General Information Getting Started Operation Printing a Card A4 • Ribbon will automatically synchronize. A5 • Print again. Cleaning Troubleshooting B1 • Perform a Cleaning of the Print Head (see 4•2 Cleaning the Print Head). Specifications C1 •...
- Page 44 Polaroid P100i User’s Manual General Information Getting Started A2 • Check that the ribbon is properly rolled onto the ribbon cores. A3 • Push down on the Print Head Lock Lever until an audible Operation “click” signals the locked-down position.
- Page 45 (option) Fonts • True Type fonts available via Windows Driver *Use only Polaroid-approved card and ribbon media. Using non-approved card or ribbon media can void your warranty. Refer to the accessories section for more information about Card and Ribbon Media available from Polaroid.
- Page 46 Polaroid P100i User’s Manual General Information Getting Started Operation Cards* • Types PVC, Composite • Card width/length: ISO CR-80 - ISO 7810, Printing a Card 2.125” (54mm) by 3.375” (86mm) Cleaning • Option: Magnetic Stripe - ISO 7811 • Option: Smart Card - ISO 7816-2 Troubleshooting •...
- Page 47 Polaroid P100i User’s Manual General Information Getting Started Operation Printing a Card Environmental • Operating Temperature: 60 to 86°F (15 to 30°C) Cleaning • Operating Humidity: 20 to 65% non Troubleshooting condensing • Storage Temperature: 23 to 158°F (-5 to Specifications 70°C)
- Page 48 Polaroid P100i User’s Manual General Information Getting Started Operation Printing a Card CARD DIMENSIONS Cleaning ISO STANDARD DIMENSIONS FOR PLAIN CARD Troubleshooting Specifications Appendix A 2.125 ± 0.002 in (53.98 ± 0.050 mm) Appendix B Appendix C 3.375 ± 0.01 in Radius (85.72 ±...
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Page 49: Encoder
P100i Printers with Magnetic Card Stripe Encoder. (See Chapter 2 for location.) INTRODUCTION Operation and maintenance requirements for the P100i Printer with the optional magnetic card stripe encoder. (See Chapter 2 for location.) The magnetic encoder can be set for either high or low coercivity. -
Page 50: A- Media Loading Orientation
DOWN down and closest to the rear. Also available are Printer models with the Magnetic Read/Write head positioned above the card path, with HICO encoding (P100i CM3 or P100i CEM3) or LOCO encoding (P100i CM4 or P100i CEM4) STRIPE When loading cards, please ensure that there is a magnetic stripe. -
Page 51: B- Magnetic Encoder Cleaning
Polaroid P100i User’s Manual General Information Getting Started Operation B.·MAGNETIC ENCODER CLEANING There exists two different processes to clean the Magnetic Stripe Printing a Card Encoder. Cleaning The first process consists of a standard cleaning of the printer. This cleans the most important parts of the printer; including the Print head,... -
Page 52: Station
Smart Cards can have a built-in microcomputer and a battery. Card Memory can store fingerprints, voice recognition patterns, medical records and other such data. The P100i printer may be equipped with an optional contact station for programming Smart Cards (ISO 7816). This... -
Page 53: A- Media Loading Orientation
Polaroid P100i User’s Manual General Information Getting Started Operation A.·MEDIA LOADING ORIENTATION Printing a Card Cleaning Troubleshooting Position the cards with the Smart Card Chip at the top of the card and towards the Specifications printer. Appendix A Appendix B Appendix C B.·SMART CARD CONTACT STATION INTERFACE... -
Page 54: Appendix C - Accessories And Supplies
500 images Note: Y = Yellow, M = Magenta, C = Cyan, K = Black, O = Overlay ACCESSORIES Accessories available for the P100i Printer appear below. Always refer to the part number when placing an order: Cleaning Supplies Part Number... -
Page 55: Appendix D - World Wide Sales And Support
User’s Manual General Information Getting Started Operation Printing a Card PPENDIX Cleaning Troubleshooting Specifications World Wide Sales and Support: Appendix A Appendix B Appendix C Polaroid Digital ID Systems 4650 Executive Blvd. Ft.Wayne, IN 46808 www.polaroid-id.com Toll Free number: 1-866-484-0611...