Panasonic KX-TCD961EB Operating Instructions Manual
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Panasonic KX-TCD961EB Operating Instructions Manual

Panasonic KX-TCD961EB Operating Instructions Manual

Digital cordless answering system
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KX-TCD961E-Chap.1(1)
99.9.27 6:31 PM
Operating Instructions
PR OG
1
4
GH I
7
PQ RS
RC L
PLEASE READ BEFORE USE AND SAVE.
Charge the batteries for about 4 hours before initial use.
This equipment is not designed for making emergency
telephony calls when the power fails. Alternative arrangements
should be made for access to emergency services.
Page 1
Digital Cordless Answering System
Model No.
RD L
3
DE F
2
AB C
6
MN O
5
JK L
9
WX YZ
8
TU V
0
PW R
KX-TCD961EB

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Summary of Contents for Panasonic KX-TCD961EB

  • Page 1 KX-TCD961E-Chap.1(1) 99.9.27 6:31 PM Page 1 Digital Cordless Answering System KX-TCD961EB Model No. Operating Instructions RD L PR OG DE F AB C MN O JK L GH I WX YZ TU V PQ RS PW R RC L PLEASE READ BEFORE USE AND SAVE.

  • Page 2: Important Information

    KX-TCD961EB.1(2~22) 99.9.27 7:37 PM Page 2 Important Information Do not connect the AC adaptor to any Any other usage will invalidate the AC outlet other than the standard AC approval of the apparatus if as a result, it 230–240 V, 50 Hz.
  • Page 3 KX-TCD961EB.1(2~22) 99.9.27 7:37 PM Page 3 This cordless telephone has been NOTE: designed to operate on radio frequencies If you experience any problems with the which have been assigned to the normal use of your apparatus, you should exclusive use of cordless telephones. As...

  • Page 4: Before Initial Use

    Handset Cover (p. 11) Belt Clip (p. 58) Operating Instructions Part No. PQKK10091Z1 Part No. PQKE10071Z1 Part No. PQQX12225Z Optional accessories Please contact your nearest Panasonic dealer for the following options. Model No. Description KX-TCA101EB Handset KX-TCA110EB Charger HHR-P03H...

  • Page 5: For Best Performance

    KX-TCD961EB.1(2~22) 99.9.27 7:37 PM Page 5 For Best Performance Battery Charge Rechargeable Ni-Cd batteries power the handset. Install the batteries (p. 11) and charge them for about 4 hours before initial use (p. 13). Base Unit Location Calls are transmitted between the base unit and the handset using wireless radio waves. For...

  • Page 6: Table Of Contents

    KX-TCD961EB.1(2~22) 99.9.27 7:37 PM Page 6 Contents Intercom..........26 Chapter 1 Special Features ......27 Preparation How to Use the Pause Feature (For Analogue PBX Line/Long Location of Controls ......8 Distance Service Users) ....27 Displays ..........10 Temporary Tone Dialling Settings ..........11 (For Rotary or Pulse Service Installing the Batteries in the Users)...........28...
  • Page 7 KX-TCD961EB.1(2~22) 99.9.27 7:37 PM Page 7 Transferring a Call from One Chapter 4 Handset to Another.......55 Answering System Conference ........56 Setting the Call Waiting Tone ..56 Automatic Answering Operation..38 Setting the Unit to Answer Calls...38 Chapter 6 Listening to Messages ....39 Useful Information Erasing Messages ......40...

  • Page 8: Location Of Controls

    KX-TCD961EB.1(2~22) 99.9.27 7:37 PM Page 8 Location of Controls Base unit Display (p. 10) Memo Button (p. 40) Button and Indicator (p. 38) ANSWER ON Button (p. 18, 40) ERASE Stop Button (p. 18, 39) Button (p. 18) GREETING Volume Buttons (p.

  • Page 9: Kx-Tcd961Eb.1(2~22) 99.9.27 7:37 Pm

    KX-TCD961EB.1(2~22) 99.9.27 7:37 PM Page 9 Handset Display (p. 11) F, G Navigator Key (p. 16, 23, 24, 25, 30) Talk Button Intercom Button (p. 23) (p. 15, 19, 26, 30, 54) Cancel Button (p. 19, 23, 24, 25, 30, 31) OK Button (p.

  • Page 10: Displays

    KX-TCD961EB.1(2~22) 99.9.27 7:37 PM Page 10 Displays Base unit display The clock needs adjusting (p. 20). Your greeting message was not recorded correctly. Record it again (p. 18). The unit is in the answering system programming mode. The speaker volume level is set to “5”. You can select 9 levels (0–8) while using the answering system (p.

  • Page 11: Settings

    KX-TCD961EB.1(2~22) 99.9.27 7:37 PM Page 11 Handset display (The display shows all possible configurations.) Icons The direct call icon is displayed when The in-range icon indicates that the handset is in range of the base unit. It this mode is turned on (p. 32).

  • Page 12: Connections

    TNV* “Telephone Network Voltage”. USE ONLY WITH Panasonic AC ADAPTOR KX-TCA11E. Be careful not to confuse the telephone line jack with the AC adaptor jack on the base unit. If connected improperly, the base unit will not work and damage may occur.

  • Page 13: Battery Charge

    Recharge When “ ” flashes or the unit beeps every 15 seconds, recharge the batteries. Battery information After your Panasonic batteries are fully charged: Operation Approx. Ni-Cd battery life (Included) Approx. Ni-MH battery life (Optional)* While in use (Talk) Up to about 6 hours...

  • Page 14: Turning The Power On

    KX-TCD961EB.1(2~22) 99.9.27 7:37 PM Page 14 Settings Turning the Power ON Display Power Button To turn the power OFF, press and hold Press firmly. until a beep sounds. After all possible configurations briefly appear, The display will go blank. the display will change to the following. Then the handset is in the stand-by mode.

  • Page 15: Selecting The Dialling Mode

    KX-TCD961EB.1(2~22) 99.9.27 7:37 PM Page 15 Selecting the Dialling Mode You can program the dialling mode to tone or pulse. If you have touch tone service, set to tone. If rotary or pulse service is used, set to pulse. The factory preset is tone.

  • Page 16: Selecting The Handset Ringer Volume/Pattern

    KX-TCD961EB.1(2~22) 99.9.27 7:37 PM Page 16 Settings Selecting the Handset Ringer Volume/Pattern You can program the desired handset ringer volume and pattern. Make sure that the power is ON (p. 14) and the unit is in the stand-by mode. Ringer volume Ringer pattern 7 levels are available.

  • Page 17: Selecting The Base Unit Ringer Volume/Pattern

    KX-TCD961EB.1(2~22) 99.9.27 7:37 PM Page 17 Selecting the Base Unit Ringer Volume/Pattern You can program the desired base unit ringer volume and pattern. Make sure that the power is ON (p. 14) and the unit is in the stand-by mode.

  • Page 18: Preparing The Answering System

    KX-TCD961EB.1(2~22) 99.9.27 7:37 PM Page 18 Preparing the Answering System Greeting Message You can record a personal greeting message. If a greeting message is not recorded, one of two pre-recorded greeting will be played when a call is received. All messages (greeting, incoming, memo, etc.) are stored in digital memory (p. 39). The total recording time is approximately 15 minutes.

  • Page 19: Programming Summary For The Answering System

    KX-TCD961EB.1(2~22) 99.9.27 7:37 PM Page 19 Programming Summary for the Answering System You can program function items using the handset near the base unit. See the corresponding pages for function details. Make sure that the power is ON (p. 14) and you are in the stand-by mode.

  • Page 20: Time And Day Adjustment

    KX-TCD961EB.1(2~22) 99.9.27 7:37 PM Page 20 Preparing the Answering System Time and Day Adjustment Voice Time/Day Stamp: During playback, a synthesised voice will announce the time and day that each message was recorded. In step 5, you cannot enter numbers greater...

  • Page 21: Selecting The Caller's Recording Time

    KX-TCD961EB.1(2~22) 99.9.27 7:37 PM Page 21 Selecting the Caller’s Recording Time You can select “1 minute”, “unlimited” or “greeting only” for the caller’s recording time. The factory preset is “unlimited”. Press then Press PROG PROG If you select “greeting only”, “--” is Press displayed on the base unit.

  • Page 22: Setting The Vox Sens Function

    KX-TCD961EB.1(2~22) 99.9.27 7:37 PM Page 22 Preparing the Answering System Setting the VOX SENS Function The VOX SENS function is preset is 1 (HIGH). If the unit continues to operate after a caller hangs up or there are long pauses between or after messages, set to 2 (LOW).

  • Page 23: Making Calls

    KX-TCD961EB.2(23~29) 99.9.27 7:35 PM Page 23 Making Calls Make sure that the power is ON (p. 14). If “ ” flashes and an alarm tone sounds after pressing , move closer to the Press base unit. Then try again. You can choose whether to display the length Dial a phone number.

  • Page 24: Answering Calls

    KX-TCD961EB.2(23~29) 99.9.27 7:35 PM Page 24 Making Calls To redial the last number dialled If your line has rotary or pulse service, any access numbers entered after pressing Press will not be included when redialling. The last number dialled is automatically redialled.

  • Page 25: Speed Dialling

    KX-TCD961EB.2(23~29) 99.9.27 7:35 PM Page 25 Speed Dialling Storing Phone Numbers in Memory You can store up to 20 telephone numbers in the handset. Make sure that the power is ON (p. 14) and the unit is in the stand-by mode.

  • Page 26: Intercom

    KX-TCD961EB.2(23~29) 99.9.27 7:36 PM Page 26 Intercom A 2-way intercom is available between the handset and the base unit. Paging the base unit from the Paging the handset from the handset base unit (Handset locator) Handset: Using this feature, you can locate a misplaced...

  • Page 27: Special Features

    KX-TCD961EB.2(23~29) 99.9.27 7:36 PM Page 27 Special Features How to Use the Pause Feature (For Analogue PBX Line/Long Distance Service Users) We recommend you press if a pause is required for dialling with a PBX or to access a long distance service.

  • Page 28: Temporary Tone Dialling (For Rotary Or Pulse Service Users)

    KX-TCD961EB.2(23~29) 99.9.27 7:36 PM Page 28 Special Features Temporary Tone Dialling (For Rotary or Pulse Service Users) Press before entering access numbers which require tone dialling. The dialling mode changes to tone. You can enter numbers to access an answering service, electronic banking service, etc.

  • Page 29: Using The Recall Feature

    The earth relay can be installed as an option depending on your PBX requirements. Please consult your nearest Panasonic Service Centre for installation. Then you can select the time break recall or earth mode. The factory preset is time break recall.

  • Page 30: Summary Of Programmable Functions

    KX-TCD961EB.3(30~37) 99.12.10 5:56 PM Page 30 Summary of Programmable Functions You can program the following function items using the handset near the base unit. See the corresponding pages for function details. Make sure that the power is ON (p. 14) and the unit is in the stand-by mode.

  • Page 31: Setting The Password

    0000. Changing the password may prevent the unauthorised use of your unit by another person. Once you have programmed the password, you cannot confirm it. We recommend you write down the password. If you forget it, please consult your nearest Panasonic Service Centre. On the handset On the base unit...

  • Page 32: Direct Call

    KX-TCD961EB.3(30~37) 99.9.27 7:34 PM Page 32 Direct Call You can store a number in the direct call memory. This feature allows you to make a call easily by pressing . Incoming calls can still be accepted. Setting the Direct Call Mode After storing the direct call number, the unit will automatically switch to the direct call mode.

  • Page 33: Call Prohibition

    ” will go out. - - - - Enter the handset password (p. 31). If you forget your handset password, please The current mode is displayed. consult your nearest Panasonic Service 1: ON 0: OFF Centre. Ex. OFF F4 IO0 Press G or F to select ON.

  • Page 34: Call Restriction

    KX-TCD961EB.3(30~37) 99.9.27 7:34 PM Page 34 Call Restriction You can restrict desired handset(s) from dialling selected phone numbers. Phone numbers beginning with the restricted digits cannot be dialled out. For example, if “00” is assigned as the call restriction number, international calls cannot be made.

  • Page 35: Other Programmable Settings

    KX-TCD961EB.3(30~37) 99.9.27 7:34 PM Page 35 Other Programmable Settings Setting the Key Tones Setting the Range Warning Alarm You can choose whether or not the handset keys will sound tones (key tone, confirmation You can choose whether or not the handset will tone, error tone).

  • Page 36: Selecting The Talk Mode Display

    KX-TCD961EB.3(30~37) 99.9.27 7:34 PM Page 36 Other Programmable Settings Selecting the Talk Mode Display You can choose whether to display the length of the call or the dialled telephone number while in the talk mode. The factory preset is the length of the call.

  • Page 37: Clearing The Settings In Memory

    KX-TCD961EB.3(30~37) 99.9.27 7:34 PM Page 37 Clearing the Settings in Memory This function enables the handset or base unit to clear the following settings at one time. They will return to their initial settings. On the handset On the base unit...

  • Page 38: Automatic Answering Operation

    KX-TCD961EB.4(38~46) 99.9.27 7:33 PM Page 38 Automatic Answering Operation When the unit answers a call, a greeting message is played and the caller’s message is recorded. The total recording time (including the greeting message) is approximately 15 minutes. A maximum of 64 messages (including the greeting message) can be recorded.

  • Page 39: Listening To Messages

    KX-TCD961EB.4(38~46) 99.9.27 7:33 PM Page 39 Listening to Messages You can see the total number of recorded messages on the base unit display. If the ANSWER ON indicator flashes, new messages have been recorded. Listening to only new messages Press briefly.

  • Page 40: Erasing Messages

    KX-TCD961EB.4(38~46) 99.9.27 7:33 PM Page 40 Erasing Messages The unit will announce the remaining recording time after playback, if it is less than 5 minutes. New messages cannot be recorded when: — “Memory is full” is heard. — The number of messages displayed on the base unit flashes rapidly.

  • Page 41: Remote Operation From A Touch Tone Phone

    KX-TCD961EB.4(38~46) 99.9.27 7:33 PM Page 41 Remote Operation from a Touch Tone Phone You can operate the answering system from any touch tone phone. To operate the unit remotely, you must first store your remote code using the handset near the base unit (p.

  • Page 42: Setting The Remote Code

    KX-TCD961EB.4(38~46) 99.9.27 7:33 PM Page 42 Remote Operation from a Touch Tone Phone Setting the Remote Code The remote code prevents unauthorised people from accessing your unit and listening to your messages. Choose any 3-digit number (000–999). The remote code is not preset.

  • Page 43: Voice Menu

    KX-TCD961EB.4(38~46) 99.9.27 7:33 PM Page 43 Voice Menu The shaded boxes are voice prompts. Press 1 to play back All message playback. all messages. All recorded messages are played back. At the Press Press 2 for other end of the last message, “End of final message” and functions.

  • Page 44: Direct Remote Operation

    KX-TCD961EB.4(38~46) 99.9.27 7:33 PM Page 44 Remote Operation from a Touch Tone Phone Direct Remote Operation Once you have entered the remote code, you can also control your unit by direct commands instead of using the voice menu. Hang up anytime to end the remote operation.

  • Page 45: Remote Operation With The Handset

    KX-TCD961EB.4(38~46) 99.9.27 7:33 PM Page 45 To continue the remote operation When listening to your messages remotely, the unit will stop playback every 2 minutes and 40 seconds and you will hear two beeps. To continue playback, press within 10 seconds after the beeps. If you do not press within that time, the unit will hang up.

  • Page 46: Recording Your Telephone Conversation Using The Handset

    KX-TCD961EB.4(38~46) 99.9.27 7:33 PM Page 46 Remote Operation with the Handset Direct commands NEW MESSAGE PLAYBACK ERASING A SPECIFIC MESSAGE Only new messages are played (During playback) The current message is erased. back. A short beep will sound and the ALL MESSAGE PLAYBACK next message is played.

  • Page 47: For Optional Multi-Unit Users

    The optional handset model number is KX-TCA101EB. The functions of the optional handset are the same as those of the KX-TCD961EB handset. An optional charger, KX-TCA110EB, is available from your Panasonic dealer. Operating More than One Base Unit You can register and operate your handset at up to 4 base units.

  • Page 48: Registration

    KX-TCD961EB.5(47~56) 99.9.27 7:31 PM Page 48 Registration Registering a Handset in the Base Unit You must register the handset in the base unit before use. Charge the optional handset batteries for about 4 hours before initial use. Make sure that the power is ON (p. 14) and the unit is in the stand-by mode.

  • Page 49: Selecting The Base Unit Access

    KX-TCD961EB.5(47~56) 99.9.27 7:31 PM Page 49 Selecting the Base Unit Access Automatic base unit access The handset automatically selects a registered base unit. When the handset moves to another base unit radio area, it loses contact with the previous base unit and automatically accesses the new base unit.

  • Page 50: Cancelling A Handset

    KX-TCD961EB.5(47~56) 99.9.27 7:31 PM Page 50 Registration Cancelling a Handset Cancelling a base unit If another handset is out of range and/or its Each handset can cancel itself or another power is OFF when “Cancelling a Handset”, the handset. previous base unit number will still remain in the...

  • Page 51: Selecting The Stand-By Mode Display

    KX-TCD961EB.5(47~56) 99.9.27 7:31 PM Page 51 Selecting the Stand-By Mode Display You can choose whether to display the currently connected base unit number, handset number or no display while in the stand-by mode. The factory preset is the base unit number.

  • Page 52: Selecting All Handsets

    KX-TCD961EB.5(47~56) 99.9.27 7:32 PM Page 52 Bell Selection Selecting first handset Press a dialling button select the ring count. One handset will ring first, then all other handsets will ring if the first handset is not PROG Press answered. You can choose which handset will...

  • Page 53: Intercom

    KX-TCD961EB.5(47~56) 99.9.27 7:32 PM Page 53 Intercom Intercom between the Handset(s) and the Base Unit A 2-way intercom is available between one of the handsets and the base unit when another handset is not having an outside call. The base unit user can page the handset users individually or at one time.

  • Page 54: Intercom Between Handsets

    KX-TCD961EB.5(47~56) 99.9.27 7:32 PM Page 54 Intercom Intercom between Handsets A 2-way intercom is available between handsets. Ex. Handset 1 is paging Handset 2. Handset 1: Handsets 1 and 2: Press To end the intercom, press Handset 1: Enter the desired handset number.

  • Page 55: Transferring A Call From One Handset To Another

    KX-TCD961EB.5(47~56) 99.9.27 7:32 PM Page 55 Transferring a Call from One Handset to Another The intercom can be used during a call, enabling you to transfer a call between handsets registered to the same base unit. Transferring a call using the...

  • Page 56: Conference

    KX-TCD961EB.5(47~56) 99.9.27 7:32 PM Page 56 Intercom Conference During a call using the handset, you can make an intercom call to another handset and then combine the calls together to establish a conference call between handsets registered to the same base unit.

  • Page 57: Replacing The Batteries

    Ni-MH battery: For about 8 hours Discard defective batteries as soon as possible. Defective batteries may leak into the unit. Please use only Panasonic P-03H or P-P03S batteries. If the rechargeable batteries are not inserted correctly, the handset will not work.

  • Page 58: Using The Belt Clip

    KX-TCD961EB.6(57~68) 99.9.27 7:30 PM Page 58 Replacing the Batteries Caution: To reduce the risk of fire or injury to persons, read and follow these instructions. 1. Use only the batteries specified. 2. Do not use non-rechargeable batteries. 3. Do not mix old and new batteries.

  • Page 59: Adding Another Phone

    KX-TCD961EB.6(57~68) 99.9.27 7:30 PM Page 59 Adding Another Phone This unit will not function during a power failure. To connect a standard telephone on the same line, use a T-adaptor. To B.T. Socket T-Adaptor Telephone Line Cord Standard Telephone...

  • Page 60: Before Requesting Help

    KX-TCD961EB.6(57~68) 99.9.27 7:30 PM Page 60 Before Requesting Help Cordless Telephone Problem Remedy “ ” flashes and an alarm tone sounds You are too far from the base unit. Move closer and when you press try again. Plug in the AC adaptor.
  • Page 61 KX-TCD961EB.6(57~68) 99.9.27 7:30 PM Page 61 Problem Remedy You cannot program function items such Programming is not possible while the unit is in the as the dialling mode. talk or intercom mode. Do not pause for over 60 seconds while programming.

  • Page 62: Answering System

    KX-TCD961EB.6(57~68) 99.9.27 7:30 PM Page 62 Before Requesting Help Answering System Problem Remedy The answering system is on, but The recording time is set to “greeting only”. Select incoming messages are not recorded. “1 minute” or “unlimited” (p. 21). Memory is full. Erase some or all messages (p. 40).
  • Page 63 KX-TCD961EB.6(57~68) 99.12.10 5:59 PM Page 63 General Remedy Problem Turn the power ON (p. 14). The unit does not work. Check the settings (p. 11–17). Charge the batteries fully (p. 13). Clean the charge contacts and charge again (p. 13).

  • Page 64: Safety Instructions

    KX-TCD961EB.6(57~68) 99.9.27 7:30 PM Page 64 Safety Instructions Take special care to follow the safety suggestions listed below. Safety 1) The unit should be connected to a power supply only of the type described in the operating instructions or as marked on the unit.

  • Page 65: Important Notice Concerning The

    KX-TCD961EB.6(57~68) 99.9.27 7:30 PM Page 65 Important Notice Concerning the Correct Use and Charging of Ni-Cd (Ni-MH) Batteries Batteries, due to their construction, undergo some wear and tear. The lifetime of a battery also depends on correct maintenance. Charging and discharging are the most important factors. You should take notice of the following to maintain the life of the battery as long as possible.

  • Page 66: Term Definitions

    99.9.27 7:30 PM Page 66 Dear purchaser, You have acquired a KX-TCD961EB, which is a product made in regard with the European Standards for Cordless Telephones (DECT). DECT technology is characterised by high-security protection against interceptions as well as high-quality digital transmission.
  • Page 67 8. The guarantee period applicable to this product shall be 12 months. Please keep these Operating Instructions with your receipt. Panasonic Business Systems U.K. Receipt No. Date of Purchase Model No. KX-TCD961EB...
  • Page 68 92/31/EEC 93/68/EEC Customer Care Helpline Tel. No.: 08701 578577 Sales Department: Panasonic Business Systems U.K. Panasonic House, Willoughby Road, Bracknell, Berkshire, RG12 8FP Manufacturer: Kyushu Matsushita Electric (U.K.) Ltd. Pencarn Way, Duffryn, Newport, South Wales, NP10 8YE, United Kingdom PQQX12225ZB-UK...

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