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FAQs
Before requesting service or assistance, please follow these simple guides to resolve the problem.
If the problem still persists, please contact your local Panasonic dealer or Panasonic Customer Care
Centre for assistance. For details
Block noise, frozen or
disappearing image occurs
in digital mode / White spots
or shadow image (ghosting)
occurs in analogue mode /
Some channels cannot be
tuned
●
Check the position, direction and connection of
the aerial or dish.
●
Check "Signal Condition" (p. 49, 52 or p. 54). If
"Signal Quality" is displayed in red, the digital
signal is weak.
●
Check your postcode area is able to receive
the Freeview channels at www.freeview.co.uk
●
Digital signals may be relatively low to
prevent interference with analogue signals
for the period of Digital Switchover. Check
the schedule of Digital Switchover at www.
digitaluk.co.uk
●
Weather conditions will affect signal reception
(heavy rain, snow, etc.), in particular in poor
reception areas. Even during good weather,
high pressure can cause poor reception of
some channels.
●
Due to the digital reception technologies
involved, quality of the digital signals may be
relatively low in some cases, despite good
reception of analogue channels.
●
Turn the TV off with the Mains power On / Off
switch, and then on again.
●
If problem persists, consult your local dealer.
Neither image nor sound is
produced
●
Is the TV in AV mode?
●
Check the correct AV input mode is selected.
●
Check the mains lead is plugged into the
socket outlet.
●
Has the TV been turned On?
●
Check the Picture Menu (p. 38) and volume.
●
Check all required cables and connections are
firmly in place.
Auto aspect
●
Auto aspect is designed to provide you with the
best ratio to fill the screen. (p. 102)
●
Press the ASPECT button if you would like to
change the aspect ratio manually (p. 18).
p. 120
freesat Auto Setup cannot
be done completely
●
Check connections and dish alignment. The dish
needs to be pointing at Astra 2 at 28.2° East, and
Eurobird 1 at 28.5° East.
●
If the problem persists, consult your freesat
registered retailer or call Freesat (UK) Ltd on
08450 990 990 or visit www.freesat.co.uk
S-Video / black and white picture
●
A black and white picture may be seen when the TV is
set to S-Video when the connected equipment is not.
Change the setting on the TV (p. 28).
●
Check that the output of the external equipment
matches the input of the TV. If the output of the external
equipment is set to S-Video, the TV must also be set to
S-Video (p. 28).
Input mode, i.e. EC/AV1 remains
on the screen
●
Press the
Press again to redisplay.
Q-Link function does not work
●
Confirm SCART cable and connection.
Also set "AV1 / AV2 out" in the Setup Menu (p. 40).
"VIERA Link" function does not
work and an error message appears
●
Confirm the connection. (p. 92 and p. 93)
●
Turn the connected equipment on and then switch the
TV on. (p. 95)
Recording does not start immediately
●
Check the settings of the recorder. For details, read the
manual of the recorder.
Contrast is reduced
●
Contrast is lowered in the following conditions without
any user operation for a few minutes:
•
no signal in freesat, DVB, Other Sat. or AV mode
•
selection of a locked channel
•
selection of a invalid channel
•
selection of a radio channel
•
displayed menu
•
digital teletext (no video contents)
•
Thumbnail, list or still picture in Media Player or
DLNA operations
button to clear this message.
107
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