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9. Help
Troubleshooting
9.3 When a function does not work, check here
9.3.1 Initial settings
Problem
I cannot hear a dial tone.
I cannot make calls.
The unit does not ring.
9.3.2 General
Problem
The other party complains
they only hear a fax tone
and cannot talk.
The {PAUSE} button does
not function properly.
During programming, I
cannot enter the code or
ID number.
The unit beeps.
The output tray becomes
full quickly or the
recording paper does not
stack properly on the
output tray.
I cannot operate the help
function, adjust volumes
or program the features.
76
Cause & Solution
L The telephone line cord is connected to the [EXT] jack on the unit.
Connect to the [LINE] jack (page 23).
L If you use a splitter/coupler to connect the unit, remove the
splitter/coupler and connect the unit to the wall jack directly. If the
unit operates properly, check the splitter/coupler.
L Disconnect the unit from the telephone line and connect a known
working telephone. If the working telephone operates properly,
contact our service personnel to have the unit repaired. If the
working telephone does not operate properly, contact your
telephone company.
L The power cord or telephone line cord is not connected. Check the
connections.
L If you connected the unit through a computer modem, connect the
unit directly to a telephone line jack.
L The dialling mode setting may be wrong. Change the setting
(feature #120 on page 24).
L The ringer volume is turned OFF. Adjust it (page 26).
Cause & Solution
L FAX ONLY mode is set. Tell the other party the number is only used
for faxes.
L If this button is pressed during dialling, a pause will be inserted. If
pressed immediately after a dial tone is obtained, the last number
dialled will be redialled.
L All or part of the number is the same. Change the number: feature
#322 (page 65), #434 (page 67) and #435 (page 68).
L The memory reception alert of feature #437 is ON (page 68), and
the unit has a document in memory. Press {STOP} to stop the
beeps, then see the displayed message instructions to solve the
problem.
L High humidity may cause the recording paper to curl. Try turning
the paper over and re-inserting it. If the curl on the paper is heavy,
please remove it from the output tray. If you still have this problem,
contact our service personnel.
L The unit is set to the scan mode. Press {COPY} or {FAX} to switch
to the copy mode or fax mode. If you still have this problem, contact
our service personnel.
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