Customer Assistance - Ford 2014 EXPLORER Owner's Manual

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GETTING THE SERVICES YOU NEED

Warranty repairs to your vehicle must be performed by an authorized

dealer. While any authorized dealer handling your vehicle line will

provide warranty service, we recommend you return to your selling

authorized dealer who wants to ensure your continued satisfaction.

Please note that certain warranty repairs require special training,

equipment or both, so not all authorized dealers are authorized to

perform all warranty repairs. This means that, depending on the

warranty repair needed, you may have to take your vehicle to another

authorized dealer.

A reasonable time must be allowed to perform a repair after taking your

vehicle to the authorized dealer. Repairs will be made using Ford or

Motorcraft parts, or remanufactured or other parts that are authorized by

Away from Home

If you are away from home when your vehicle needs service, contact the

Ford Customer Relationship Center or use the online resources listed

below to find the nearest authorized dealer.

In the United States:

Mailing Address

Ford Motor Company

Customer Relationship Center

P.O. Box 6248

Dearborn, MI 48121

1-800-392-3673 (FORD)

(TDD for the hearing impaired: 1-800-232-5952)

Additional information and resources are available online at

www.fordowner.com.

2014 Explorer (exp)

Owners Guide gf, 1st Printing, April 2013

Customer Assistance