Brother MFC-6890CDW User Manual page 163

Error Message
Paper Jam
Touchscreen initia
lization failed
Unable to Clean XX
Unable to Init. XX
Unable to Print XX
Unable to Scan XX
Unusable Device
Disconnect device
from front connect
or & turn machine
off & then on
Unusable Device
Please Disconnect
USB Device.
Wrong Paper Size
Cause
Paper is jammed in the machine.
The Touchscreen was pressed
before the power on initialization
was completed.
The machine has a mechanical
problem.
—OR—
A foreign object such as a clip or
ripped paper is in the machine.
A broken device has been
connected to the USB direct
interface.
A USB device or USB Flash
memory drive that is not
supported has been connected to
the USB direct interface.
(For more information, visit us at
http://solutions.brother.com.)
Paper is not the correct size.
Troubleshooting and Routine Maintenance
Action
Open the Outer Rear Cover and Inner
Rear Cover (at the back of the machine)
and remove the jammed paper. (See
Printer jam or paper jam on page 154.)
Make sure the paper length guide is
adjusted to the correct paper size. Do not
extend the paper tray when you load A5 or
smaller size paper.
Make sure that nothing is touching or
resting on the Touchscreen.
Open the scanner cover and remove any
foreign objects inside the machine. If the
error message continues, disconnect the
machine from the power for several
minutes, then reconnect it. (The machine
can be turned off for approximately 24
hours without losing faxes stored in the
memory. See Transferring your faxes or
Fax Journal report on page 152.)
Unplug the device from the USB direct
interface, then press Power Save to turn
the machine off and then on again.
Unplug the device from the USB direct
interface.
1 Make sure the machine's Paper Size
setting matches the size of paper in the
tray. (See Paper Size and Type
on page 29.)
2 Also, check that the machine is set to
use the tray with the paper size you
want. (See Tray use in Copy mode
on page 29 and Tray use in Fax mode
on page 30.)
3 Make sure you loaded the paper in a
Portrait position, as shown in the label
on the tray.
4 (Duplex copy) After you have checked
the above settings and the paper
position, press Mono Start or
Colour Start to continue printing.
B
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