Toshiba Strata CS User Manual page 12

The Grand Tour
Buttons
8109 text
Figure 1 DKT3220-SD Telephone
2
QUEUE SALES
A 5/6 CW 2
Q Q Z Z
Avail/
Unavail
Log In/Out
ACD Help
Msg Msg Msg Spdial Spdial Spdial
ACD Call
Vol Vol
Mic Mic Redial Redial
207-1
Spkr Spkr Spkr Cnf/Trn Cnf/Trn Hold Hold
ACD
Extension
Number
LCD shows Queue
LCD shows Queue
Sales group Sales group
status.
status.
04:00
5 of 6 Agents are
5 of 6 Agents are
logged in.
logged in.
Calls Waiting = 2 in
Calls Waiting = 2 in
queue.
queue.
Longest call
Longest call is 4
waiting in queue is
minutes.
4 minutes.
Start/End
Shift
Supervisor
Monitor
Call
buttons
(shown in grey)
Join
Work Unit
ACD PU
ACD
Display
buttons
Status
End
Wrap Up
Strata CS Digital Telephone 02/06