Advanced Call Management; Call Waiting; Call Collision; Merging Calls - Jabra 9450 User Manual

7. ADVANCED CALL MANAGEMENT

7.1

CALL WAITING

Call waiting allows a current softphone call to be placed on hold, and an incoming softphone call to be answered
(supported softphones only). Check specific softphone documentation for call waiting compatibility.
Call waiting can be managed on the headset or the base.
Accept incoming call, and put current call on hold
Accept incoming call, and end current call
Reject incoming call, and remain on current call
Switch between current call, and call on hold
7.2

CALL COLLISION

Call collision occurs when there is a current call on one phone, and an incoming call on another phone. (Example:
you have a current call on a softphone, and an incoming call on a desk phone connected to the same base).
Call collision can be managed on the headset or the base.
Accept incoming call, and put current call on hold
Accept incoming call, and end current call
Reject incoming call, and remain on current call
To switch between calls on hold, press the multi-function button, or tap the held call phone button on the base
keypad.
7.3

MERGING CALLS

Calls on a desk phone and softphone can be merged to create a group call. There are two methods for creating
a group call: merging an outgoing call with a current call, or merging an incoming call with a current call. Both
methods of merging calls are detailed below:
Merge an Outgoing Call with a Current Call
Desk phone
1. While on a desk phone call, dial a new number
using the softphone. The desk phone call will be
placed on hold.
2. Simultaneously press and hold the desk phone
and softphone buttons on the base for 1-3 sec-
onds to merge the calls. When calls are merged,
the group call indicator will change to green.
HEADSET
Multi-function button
Press (1-2 secs)
Tap
Double-tap
Press (1-2 secs)
HEADSET
Multi-function button
Press (1-2 secs)
Tap
Double-tap
Softphone
1. While on softphone call, tap the desk phone button
on the base. The softphone call will be placed on hold.
2. Dial a new number using the desk phone.
3. Simultaneously press and hold the desk phone and
softphone buttons on the base for 1-3 seconds to
merge the calls. When calls are merged, the group
call indicator will change to green.
JABRA PRO 9450
BASE
Softphone keypad button
Press (1-2 secs)
Tap
Double-tap
Press (1-2 secs)
BASE
Keypad phone buttons
Tap incoming call´s phone
button
Tap current call´s phone
button, then tap incoming
call´s phone button
Double-tap incoming call´s
phone button
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