General Questions - ZyXEL Communications AMG1202-T10A User Manual

This will either be a problem with the router or your computers
software, follow these steps to resolve the issue:
1. If you use a Firewall, turn it off for a few minutes and try to
browse the web again. If this fixes the problem then check through
your Firewall's rules and remove the entry that's causing problems,
or just remove and reinstall the whole program.
2. If your connection continues to fail, perform a factory reset on
your router and set up your connection from scratch using the
Quick Start guide. To perform a reset on your router, press the small
'Reset' button on the reverse of your router using a straightened
paperclip or similar thin object, hold the button down until the
lights go off and come back on again.
b. If the routers admin screen does load:
1. Either your home's wiring or an ADSL Microfilter may be
faulty. Reconnect each Microfilter in turn, checking the internet
connection each time to see if one is faulty.
2. Perform a factory reset on your router (see above for instructions).
Still not working?
If you have tried all the steps shown previously and there is still an
issue, then please contact the relevant support number:
Call Technical Support Team on 0844 880 4648.
Call Wireless Support on 0906 780 1297 (for issues setting up
wireless computers/devices)
Calls are charged at £1 per minute from UK landlines, prices may be
considerably higher from mobile phones.
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General Questions

Use this section to find the answer to some common questions
about connection problems:
Replacing an old/existing router
1. Turn off your modem/router.
2. Unplug any cables between your modem/router, computer, the
phone socket and the mains power socket. You can leave any ADSL
Microfilters in phone sockets.
3. Set aside the old modem/router and cables.
4. Follow the Quick Start guide in your welcome pack to set up your
new ZyXEL router.
My computer is showing a message 'Windows cannot configure
this wireless connection' when I try to set up a wireless connection.
What can I do?
Your computer's pre-installed wireless software is preventing you
from using the Windows standard wireless software. Find your
computer's wireless software by hovering your mouse over the
icons in your system tray (usually on the lower right-hand corner
of the screen). If there's a wireless icon, right-click on it to run the
wireless manager or utility. Or go to 'Start' then 'All Programs' and
look through the list.
Once you find this software, you can use it to set up your wireless
connection (your software's 'Help' function may be useful, if you
aren't sure how to do this) or there may be a tick box that allows
Windows to control the wireless set-up. Then go to page 7 of the
Quick Start guide to set up your device.
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