Connection Problems - ZyXEL Communications AMG1202-T10A User Manual

- Checked the phone line for a clear dial tone.
- Plugged the router into the master phone socket of the property.
- Ensured any wireless devices are checked using an Ethernet cable
rather than a wireless connection.

Connection Problems

If you can't get online the first thing we need to do is look at the
lights on your router or modem. These will help to determine what
the problem is.
Please choose from the following options:
A DSL and Internet lights are off or flashing
B Broadband light is on and Internet light is off
C Broadband and Internet lights are on
A DSL and Internet lights are off or flashing
If either the Broadband or Internet lights are OFF or FLASHING this
means that your router can't connect to the telephone exchange.
This can be caused by a broadband fault or a problem with your
wiring, filters or sockets.
Make sure your telephone line is working:
You'll see problems with your broadband if the telephone line isn't
working properly. Pick up a telephone handset and check for a dial
tone:
• If the line sounds clear and you can hear a dial tone, go to
'Check your Microfilter' on the following page.
6
• If the line is noisy or you can't hear a dial tone then please call
technical support on 0844 880 4648.
Check your Microfilters:
Broadband shares the line with your telephone service. Microfilters
separate the signals and prevent one from interfering with the
other. Anything connected to your line needs to pass through a
Microfilter.
Make sure your extensions and cabling
are okay by testing your broadband in
the master socket. You'll find it at the
point where the telephone line enters
Page
your property.
8
Most look like the one shown right.
10
First, unplug all devices plugged into a phone socket, such as set-
top boxes, other telephones and Microfilters. Now, plug your ZyXEL
11
router into the master socket through one Microfilter.
If your connection works only through your master socket:
Either your extension wiring or something connected to your line is
causing the problem.
All other devices should be unplugged at this point. So to test
where the problem lies, plug in your other devices one at a time,
testing your Internet connection each time.
If after plugging in a certain device, the connection breaks, this
means that that device is causing your issue. Try replacing the
Microfilter for that connection, or using a different phone socket.
7