Troubleshooting - CyberPower CPS3500PIE User Manual

CPS3500&CPS5000 Series
Trouble shooting
Problem
Outlet does not provide
power to equipment.
The EPS will not turn on.
Software is inactive to
EPS
Copyright © 2009 CyberPower Systems, Inc.

TROUBLESHOOTING

Possible Cause
Circuit breaker has
tripped due to an
overload.
Batteries are discharged.
Unit has been damaged
by a surge or spike.
Uncritical outlets have
turned off automatically
due to an overload.
The on/off switch is
designed to prevent the
damage that rapidly turns
it off and on.
The unit is not connected
to an AC outlet.
The battery is worn out.
Mechanical problem.
The serial cable or USB
cable is not connected.
The cable is connected
to the wrong port.
The unit is not providing
battery power.
The serial cable is not the
cable that was provided
with the unit.
Solution
First, turn the EPS off and unplug at
least one piece of equipment. Wait
10 seconds, reset the circuit breaker
by pressing the button, and then turn
the EPS on.
Recharge the unit for at least 4
hours.
Contact CyberPower Systems about
replacement batteries at
service@cyberpower-eu.com
Push the toggle button to make the
uncritical outlets turn on.
Turn the EPS off. Wait 10 seconds
and then turn the EPS on.
The unit must be connected to a
220/230/240v outlet.
Contact CyberPower Systems about
replacement batteries at
service@cyberpower-eu.com
Contact Cyberpower Systems via
phone or visit our website at
www.cyberpowersystems.com
Connect the cable to the UPS unit.
You must use the cable that came
with the unit.
Try another port of your computer.
Shutdown your computer and turn
the EPS off. Wait 10 seconds and
turn the EPS back on. This should
reset the unit.
You must use the cable included with
the unit for the
Software.
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