Appendix B: Warranty - Plextor PX-850A Installation And User Manual

Appendix B: Warranty

PLEXTOR. ("Plextor") warrants your PX-850A or PX-850SA drive
against any defect in material and workmanship, under normal use, for a
period of one year following its date of purchase. In the event this
product is found to be defective within the warranty period, PLEXTOR
will replace the defective unit.
This warranty is void: a) if the unit is operated or stored under abnormal
use and/or conditions; b) if the unit is repaired, modified or altered,
unless such repair, modification or alteration is expressly authorized in
writing by PLEXTOR; c) if the unit is subjected to abuse, neglect,
lightning strike, electrical fault, improper packaging, or accident; d) if
the unit is installed improperly; or e) if the serial number of the unit is
defaced or missing.
PLEXTOR will not, under any circumstances, be liable for direct,
special, or consequential damages such as, but not limited to, damage or
loss of property or equipment, loss of profits or revenues, cost of
replacement goods, or expense or inconvenience caused by service
interruptions. Under no circumstances will any person be entitled to any
sum greater than the purchase price paid for the unit.
To obtain warranty service, you must contact PLEXTOR's Technical
Support Department by e-mail (techsupport-it@plextor.com) or by
calling 1-800-204-0332 or 1-510-824-9693. The Technical Support
Department will attempt to diagnose and correct your problem. If the
unit does not function properly, they will provide you with a Return
Material Authorization (RMA) number. You may be asked to furnish
proof of purchase to confirm that the unit is still under warranty.
All product returns must be authorized in advance by PLEXTOR.
Authorization is confirmed by issuance of the RMA number, which
must be written prominently on the outside of the box in which the
defective unit is returned to PLEXTOR.
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PX-850 Installation and Users Manual