B Troubleshooting And Routine Maintenance; Troubleshooting; If You Are Having Difficulty With Your Machine - Brother DCP-7030 User Manual

Troubleshooting and routine
B
maintenance

Troubleshooting

If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother
Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at
http://solutions.brother.com/.

If you are having difficulty with your machine

Check the chart below and follow the troubleshooting tips.
Copy quality difficulties
Difficulties
Vertical black line appears in
copies.
Printing difficulties
Difficulties
No printout.
Suggestions
Black vertical lines on copies are typically caused by dirt or correction fluid on the
glass strip (DCP-7040 and DCP-7045N only), or the corona wire for printing is
dirty. (See Cleaning the scanner glass on page 63 and Cleaning the corona wire
on page 65.)
Suggestions
Check that the machine is plugged in and the power switch is turned on.
Check that the toner cartridge and drum unit are installed correctly. (See
Replacing the drum unit on page 73.)
Check the interface cable connection on both the machine and your computer.
(See the Quick Setup Guide.)
Check that the correct printer driver has been installed and chosen.
Check to see if the LCD is showing an error message. (See Error and
maintenance messages on page 54.)
Check that machine is online:
®
(For Windows Vista )
Click the Start button, Control Panel, Hardware and Sound, and then
Printers. Right-click Brother DCP-XXXX Printer. Make sure that Use Printer
Offline is unchecked.
®
(For Windows Server
Click the Start button and choose Printers. Right-click Brother DCP-XXXX
Printer. Make sure that Use Printer Offline is unchecked.
®
(For Windows 2000)
Click the Start button and choose Settings and then Printers. Right-click
Brother DCP-XXXX Printer. Make sure that Use Printer Offline is
unchecked.
2003 (DCP-7045N only) and Windows
B
B
B
B
®
XP)
43