Troubleshooting Symptoms - Possible Causes And Correction - Empire Comfort Systems VFSE-18-1 Owner's Manual

SyMPTOMS - POSSIBLe cAuSeS AND cOrrecTION
1. When ignitor button is pressed, there is no spark at ODS/
pilot.
a. Ignitor electrode positioned wrong - Replace pilot.
b. Ignitor electrode is broken - Replace pilot.
c. Ignitor electrode not connected to ignitor cable - Reconnect
ignitor cable.
d. Ignitor cable pinched or wet. Keep ignitor cable dry - Free
ignitor cable if pinched by any metal or tubing.
e. Broken ignitor cable - Replace ignitor cable.
f. Bad piezo ignitor - Replace piezo ignitor.
2. Appliance produces unwanted odors.
a. Appliance burning vapors from paint, hair spray, glues, etc.
- Ventilate room. Stop using odor causing products while
heater is running.
b. Gas leak - Locate and correct all leaks.
3. Appliance shuts off during use. (Pilot and main burner are
off.)
a. Not enough fresh air is available for ODS/pilot to operate -
Open window and/or door for ventilation.
b. Low line pressure - Contact local gas company.
c. ODS/pilot is partially clogged - Clean ODS/pilot.
d. Defective thermocouple - Replace pilot.
4. Appliance shuts off during use. (Pilot stays on.)
a. Low line pressure - Check line pressure to the valve.
5. Gas odor even when control knob is in OFF position.
a. Gas leak - Locate and correct all leaks.
b. Control valve defective - Replace control valve.
6. When ignitor button is pressed, there is spark at ODS/pilot,
but no ignition.
a. Gas supply turned off or manual shutoff valve closed - Turn
on gas supply or open manual shutoff valve.
b. Control knob not in PILOT position - Turn control knob to
PILOT position.
c. Control knob not pressed in while in PILOT position - Press
in control knob while in PILOT position.
d. Air in gas lines when installed - Continue holding down control
knob. Repeat igniting operation until air is removed.
e. ODS/pilot is clogged - Replace ODS/pilot assembly or get
it serviced.
g. Gas regulator setting is not correct - Replace gas
regulator.
7. ODS/pilot lights but flame goes out when control knob is
released.
a. Control knob not fully pressed in - Press in control knob
fully.
b. Control knob not pressed in long enough - After ODS/pilot
lights, keep control knob pressed in 30 seconds.
If the gas quality is bad, your pilot may not stay lit, the burners may produce soot and the heater may backfire when lit. If the
gas quality or pressure is low, contact your local gas supplier immediately.
28092-0-1110
TrOuBLeSHOOTING
c. Manual Shutoff valve not fully open - Fully open manual
d. Thermocouple connection loose at control valve - Hand
e. Pilot flame not touching thermocouple, which allows
f. Thermocouple damaged - Replace thermocouple.
h. Control valve damaged - Replace control valve.
8. Burner does not light after ODS/pilot is lit.
a. Burner orifice clogged - Clean burner or replace main burner
b. Burner orifice diameter is too small - Replace burner
c. Inlet gas pressure is too low - Contact qualified service
9. If burning at main burner orifice occurs (a loud, roaring
blow torch noise).
a. You must turn off burner assembly and contact a qualified
b. Manifold pressure is too low - Contact local gas company.
c. Burner orifice clogged - Clean burner or replace burner
10. Logs appear to smoke after initial operation.
a. Vapors from paint or curing process of logs - Problem will
11. Heater produces a whistling noise when main burner is
lit.
a. Turning control knob to HIGH position when main burner is
b. Air in gas line - Operate burner until air is removed from
c. Dirty or partially clogged burner orifice - Clean burner or
12. No gas to pilot.
a. LP-regulator shut down due to inlet pressure too high -
shutoff valve.
tighten until snug, then tighten 1/4 turn more.
thermocouple to cool, causing pilot flame to go out. This
problem could be caused by either low gas pressure or dirty or
partially clogged ODS/pilot - Contact local gas company.
orifice.
orifice.
person.
service person.
orifice.
stop after a few hours of operation. Run the heater with the
damper open if you have one, or open a window for the first
few hours.
Log heater is intended to be smokeless. Turn OFF heater
and call qualified service person.
cold - Turn control knob to LOW position and let warm up
for a minute.
line. Have gas line checked by local gas company.
replace burner orifice.
Verify LP tank regulator is installed and set at 11" to 13"
w.c. Replace regulator on heater.
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